I use Netgate pfSense in my home lab and company. I wanted to learn more about networking so I swapped my ISP router with Netgate pfSense.
External reviews
External reviews are not included in the AWS star rating for the product.
Improved the traffic visibility of the devices we are monitoring
What is our primary use case?
How has it helped my organization?
Netgate pfSense is a flexible solution. Netgate has its appliances but if I want to use pfSense somewhere else, I can install it into a virtual machine or on my hardware.
I would rate the ease of adding features to Netgate pfSense eight out of ten.
Netgate pfSense has improved the traffic visibility of the devices we are monitoring. Netgate pfSense has also taught me a lot about networking because I got to use an enterprise-grade firewall.
pfSense Plus helps minimize downtime thanks to its ZFS snapshotting feature. This means if we misconfigure something, we can quickly restore our system to a previous working state, reducing downtime.
Both pfSense Plus and the community edition provide visibility that enables us to make data-driven decisions.
Netgate pfSense has provided a reduction in downtime of 30 percent thanks to its user-friendly configuration process.
What is most valuable?
The most valuable features of Netgate pfSense are the ease of use and GUI.
What needs improvement?
pfSense's dashboard offers basic monitoring, but it lacks centralized management for multiple PSM devices and a unified event interface for various services. Ideally, I'd like a management interface that can handle multiple PSMs, even if they're in different locations. This interface should provide at least status information and basic management features.
For how long have I used the solution?
I have been using Netgate pfSense for three years.
What do I think about the stability of the solution?
I would rate the stability of Netgate pfSense nine out of ten. While I did encounter some issues earlier on, they have all since been resolved.
What do I think about the scalability of the solution?
Netgate pfSense is scalable. While we haven't used features like the rack-mounted version or maxed out its capabilities, the system is easily scalable. Upgrading to a more powerful model is simple - just export our settings and import them to the new device.
How are customer service and support?
I had to use the technical support twice and they were extremely quick to respond and deal with my issues.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
While I previously switched from UniFi to pfSense for its wider range of features, the gap between them has narrowed somewhat. However, pfSense remains a more enterprise-focused option, allowing for granular control over specific network elements useful in complex environments. UniFi, on the other hand, offers a less detailed view.
How was the initial setup?
While the initial setup was mostly straightforward, some specific configurations proved challenging and lacked intuitiveness. To address these, I consulted YouTube videos and Netgate's documentation.
I would rate the ease of the setup process a seven out of ten.
Installing pfSense took a full day.
What about the implementation team?
I implemented pfSense myself.
What was our ROI?
pfSense has definitely paid off for me. It's become a rock-solid foundation for my network. Since the memory leak fixes, it's been incredibly stable and requires minimal maintenance.
What's my experience with pricing, setup cost, and licensing?
While pfSense hardware from Netgate might have a higher upfront cost, I've had very little trouble with it. Plus, buying from them directly helps fund the software's development, making it a worthwhile investment in my eyes.
pfSense offers a reasonable total cost of ownership for me. Since I primarily use it at home, I don't need additional features or paid support. However, compared to commercial options like SonicWall, even support costs seem affordable. It's worth noting that advanced features like Suricato or Snort require additional subscriptions for business use, but overall, pfSense remains a cost-effective solution.
What other advice do I have?
I would rate Netgate pfSense nine out of ten.
pfSense handles both my home lab, suitable for a small household, and our company's branch office with roughly 150 on-site users and 50 remote VPN connections. It also facilitates a site-to-site VPN connection between this branch and our main New York office.
pfSense is low-maintenance. While regular updates are important, I typically won't need to perform much additional maintenance beyond occasional logins to check the dashboard and install those updates.
pfSense is a stable and feature-rich firewall, but it lacks Layer 7 application filtering, which means you can't easily block specific applications. While I haven't personally needed this feature, it's a known gap in pfSense's functionality.
I recommend pfSense overall to others.
Free, effective, and very easy to install
What is our primary use case?
We use it for the backup line for the internet. When the internet is disconnected, we transfer to pfSense.
What is most valuable?
We only use it for the backup internet connection. It is effective. We have not had any problems.
What needs improvement?
We have not had any problems with it, and we also do not have a need for any new features. If anything, its reporting can be better. Sophos has better reporting than pfSense. Sophos has more detailed information. pfSense is not as detailed. It is summarized.
For how long have I used the solution?
I have been using pfSense for six months.
What do I think about the stability of the solution?
It is stable. I would rate it an eight out of ten for stability.
What do I think about the scalability of the solution?
It is scalable. I would rate it a seven out of ten for scalability.
How are customer service and support?
I have not used their support.
How was the initial setup?
The installation of pfSense is very easy. It took two to three hours.
It is easy to maintain. We did not have to do any maintenance of pfSense since we installed it.
What's my experience with pricing, setup cost, and licensing?
It is free. It is open source.
What other advice do I have?
We have not used the VPN capabilities of pfSense. We also did not have a need to integrate pfSense with any service.
I would rate pfSense a nine out of ten.
Wide array of hardware with flexible software
Also, it should be much easier to analyze and reduce bufferbloat and other common connection nonidealities.
Satisfaction
a. One example of my experience: I did create firewall commands for an OPT interface (on SG-1100, as well as on SG-2100), in order to setup Netgear WiFi Routers R6020 to the OPT Interface as their WAN. However, when I looked at Netgear router logs, there used to be an abundancy of log entries indicating DOS Attack. Therefore, I assume that I didn't manage to secure the OPT interface against incoming traffic from the Internet.
b. Another example that I do not understand: Log entries in pfSense (System, General) containing text "now monitoring attacks", quite a lot of entries.
2. Use of PHP in pfSense which, to my knowledge, is not a completely reliable web language, and often is subject to security vulnerabilities.
Netgate user review
Great open source firewall, good hardware
I think because the pfSense Firewall software is open source and has a very large community you have a higher chance to find solutions to edge cases than with other non-open source firewalls. Some solutions might feel a bit hacky but there's always a way to get the software to behave like you want
After opening the case I realized the heat sinks were mounted in the wrong orientation (not with, but against airflow) which seemed to be a production error because later versions of this firewall had the fans on the side and the rotated orientation would make sense there but not with the version my customers had.
After fixing the orientation of the heat sinks I had no more overheating problems though. Thanks to the standard hardware it was easy enough to fix.
The market for open source firewall software is not very large and pfSense is the main choice for people who want to use open source and selfhostable software.
Best firewall
Robust, great thoughput, stable and extremley reliable.
Ten years of experience in using pfssense, more than forty firewalls administered.
Offers robust features, including advanced firewalling, routing, VPN connectivity and traffic shaping
What is our primary use case?
One of our clients operates multiple branches, and we've implemented a solution involving feature and IP address tunnels connecting these branches. The main branch serves as the hub, housing the Central PBX and providing services to the other branches.
How has it helped my organization?
We use pfSense to handle VPN connections, extending to remote workers in our various branches as well.
The feature I find most valuable for fulfilling network security requirements is pfBlockerNG. It offers exceptional visibility and filtering capabilities, without the need for dedicated hardware or recurring expenses. Unlike other solutions, pfBlockerNG operates seamlessly and continuously without additional costs or maintenance concerns.
The traffic shaping and bandwidth management features of pfSense significantly enhance our network performance. The inclusion of a QoS wizard simplifies the process, eliminating the complexity often associated with configuring QoS on other platforms like Cisco routers. With pfSense, utilizing the wizard streamlines the setup process, making it accessible and effective for users without requiring an advanced understanding of networking intricacies.
There have been specific incidents where the reporting and monitoring tools of pfSense played a crucial role in identifying and resolving network issues. In one instance, we received complaints about internet connectivity problems affecting productivity across the business. Upon investigation, I discovered that the issue stemmed from excessive bandwidth consumption caused by multiple HD camera streams being watched simultaneously. Utilizing pfSense's reporting and monitoring tools, I quickly pinpointed the source of the problem and implemented measures to alleviate the network congestion. These tools are invaluable for identifying resource-intensive processes and resolving performance issues effectively.
The process of integrating pfSense with other tools and services has proven to be quite straightforward thus far. While there may be a slight learning curve at the outset, particularly for those less familiar with networking concepts, it becomes manageable with experience.
What is most valuable?
The most valuable feature, for instance, is the ease of migrating configurations between different Netgate devices housed in the same box. This capability simplifies troubleshooting, as it allows for faster identification of DNS discrepancies or any other issues compared to proprietary systems. With pfSense, network configurations adhere to standard practices, facilitating troubleshooting without the need for complex overlays or policies. The interface, prioritizes network principles, making it intuitive for those familiar with networking concepts to navigate and achieve desired outcomes efficiently.
What needs improvement?
It lacks a solution for SD-WAN integration. I believe improving integration with various antivirus vendors could be beneficial. Partnering with trusted antivirus providers such as Bitdefender or Sophos as an add-on feature could enhance the antivirus capabilities of pfSense. Incorporating a centralized management console for easier administration would be a valuable addition.
For how long have I used the solution?
I have been working with it for over five years.
What do I think about the stability of the solution?
The stability of pfSense is exceptional. I've only encountered one instance of hardware failure, which was due to an electrical issue. Otherwise, all other deployments have been reliable. I would rate it nine out of ten.
What do I think about the scalability of the solution?
The scalability of pfSense is impressive. I've witnessed its capabilities firsthand, especially when it was deployed in environments supporting up to seven thousand employees. I would rate it nine out of ten. Currently, pfSense is our top recommendation for clients, tailored to their budget and specific requirements. Depending on the client's needs, such as compliance with PCI or HIPAA regulations, we may suggest models that offer corresponding features and evaluations of network security. This flexibility allows us to cater to clients with varying compliance needs, ensuring they receive suitable recommendations.
How are customer service and support?
In terms of technical support, I primarily rely on the forums whenever I have a question or need technical information. I've found that the answers I seek are often readily available there. While pfSense does offer paid support packages, I haven't had the opportunity to utilize them yet.
Which solution did I use previously and why did I switch?
The main difference between Fortinet and pfSense lies in their integration with different vendors. While pfSense offers integration with multiple commercial antivirus solutions, Fortinet primarily provides its own antivirus offering. However, the effectiveness of the antivirus provided by pfSense may not be as high as some other options available in the market. In terms of cost, pfSense offers a one-time payment for cloud services, providing continuous service without ongoing fees. On the other hand, Fortinet's pricing structure may seem appealing initially, but if you wait until close to the license expiration date, the renewal cost significantly increases, which could result in unexpectedly high expenses.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
To set up pfSense, you start by configuring firewall rules to allow the necessary traffic. Once that's done, you can explore and download additional security packages from the package manager to enhance your environment's security. The initial setup is quick, typically taking around ten minutes for a basic configuration. However, if you're integrating features like pfBlockerNG, it may take a bit longer as you need to ensure you're not inadvertently blocking any essential services. Despite this, the task can be managed by a single person, such as an IT manager.
Maintenance tasks, such as checking logs and ensuring updates are running smoothly, are typically handled by two designated individuals. They connect to the firewall periodically to perform these checks. While we do have a management console, it's not fully integrated with the pfSense Manager (PSM) solution. Having a dedicated management console that allows remote management of all wireless devices would be ideal, as it would streamline the process of making changes across multiple devices.
What's my experience with pricing, setup cost, and licensing?
The price point is highly competitive. The cost varies depending on the license type, such as licenses for eight to five support or twenty-four seven support. Opting for twenty-four-seven support significantly increases the price, reaching around ten thousand to thirteen hundred dollars. I would rate it four out of ten.
What other advice do I have?
Overall, I would rate it nine out of ten.