My main use case for OneLogin at Maya's 24 is related to general user access. I use OneLogin for user access across various applications seamlessly. My main use case revolves around enhancing security while simplifying the login experience for my team. For example, multiple tools my team relies on daily, including project management software and document collaboration tools, are accessed through OneLogin.
OneLogin Workforce Identity
One IdentityExternal reviews
External reviews are not included in the AWS star rating for the product.
Single sign-on and stronger security have simplified onboarding but the interface still needs work
What is our primary use case?
What is most valuable?
OneLogin has transformed the way I handle security and user logins within my team. In the past, onboarding new team members involved back and forth emails and manual setups for each application, but now with OneLogin, I have streamlined the process significantly. Once a new member is added to the system, they can automatically gain access to all the necessary tools and applications through single sign-on.
The best features OneLogin offers in my experience include Single Sign-on, Multi-factor Authentication, and security, which is the main thing. Multi-factor Authentication has been beneficial in terms of security as it provides an extra layer of protection, functioning as a double lock. I actually received a phishing email that was not good, and it was helpful there.
OneLogin has positively impacted my organization, especially because the onboarding process and the single sign-on feature have been beneficial. The security feature is also valuable, as it has saved my data from phishing attacks.
What needs improvement?
I believe OneLogin could be improved in several areas. The user interface could be better, and the integration part can also be enhanced. OneLogin can add a customization option for Multi-factor Authentication to improve the interface and integrations.
The single sign-on feature was moderately difficult in terms of difficulty to integrate with third-party authentication providers, and I needed some experienced people to do that.
For how long have I used the solution?
I have been using OneLogin for approximately six months.
What do I think about the stability of the solution?
OneLogin is stable, especially when I was integrating it.
How are customer service and support?
My experience with customer support for OneLogin is that it is average, because they were not very responsive.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before choosing OneLogin, I evaluated other options including Okta and Auth0.
What was our ROI?
I can say that I have seen a return on investment with OneLogin in terms of time saved.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for OneLogin is positive. The pricing is good, and I believe it is cheaper than other products.
What other advice do I have?
I would rate OneLogin a seven out of ten because the single sign-on was good, and the Multi-factor Authentication was effective. I just wish the user interface could be more refined and more useful. I advise others looking into using OneLogin to consider it as a good product and pursue it. My overall rating for OneLogin is seven out of ten.
MFA access has strengthened security and now streamlines onboarding for diverse user groups
What is our primary use case?
I have been using OneLogin for a year now for its access management capabilities and as an authenticator.
We integrate with customers that want MFA, so we are mostly using OneLogin for it.
For a customer who needed MFA, they wanted to integrate OneLogin as an additional way to authenticate to Safeguard for external employees. We basically integrated OneLogin as an authentication provider to Safeguard. To connect via the Safeguard SPP UI, customers would be redirected to OneLogin.
What is most valuable?
OneLogin's best features are its MFA capabilities as well as making it easier to access different applications depending on the user.
The user interface of OneLogin is really well done, and you can easily perform other custom integrations.
OneLogin positively impacts our customers because they now have a solution that they can trust, and coming from One Identity, this trust is really strong. They are being impacted positively because there are no bugs and no major issues with OneLogin. It is fast and seamless.
OneLogin has definitely impacted positively and saved time. It has also strengthened security because we mostly use it for MFA, and it also made onboarding easier because you can automatically onboard multiple users. You can seamlessly integrate applications in no time.
OneLogin's ability to provide a seamless end-user experience for signing in and authenticating to needed applications is impressive. It is fast, works well, and does not have any major issues or major flaws. I appreciate that it is fast.
What needs improvement?
OneLogin can be improved in its custom integrations as an authorization provider.
Documentation for OneLogin can be improved as well.
For the single sign-on feature, some third-party authentication providers that do not fit in a basic template were difficult because you had to look up documentation on both. OneLogin's documentation is not the best, but for the major ones, it was really easy and really fast.
You should build the documentation a little better and more clearly because it is currently a convoluted mess, but that goes for every One Identity product.
For how long have I used the solution?
I have been using OneLogin for a year now for its access management capabilities and as an authenticator.
What do I think about the stability of the solution?
There is no downtime or major issues with OneLogin. It is overall stable.
What do I think about the scalability of the solution?
OneLogin is built to scale much like every other One Identity product. We have not faced any major issues trying to scale it for different organizations and a bigger client base.
How are customer service and support?
I interact with OneLogin's support team for our clients, and it was a good experience overall. One Identity support is adequate, but you have to wait a little bit because they are not direct.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Octa before OneLogin because it was not supported by our other programs.
Which other solutions did I evaluate?
We did not evaluate other options before choosing OneLogin. The client specifically asked for it because they had a long-standing relationship with One Identity.
What other advice do I have?
General impressions in the company that we are integrating OneLogin with are really positive. Before, they were using another program for MFA, and they were really dissatisfied with it, so the user experience was overall positive. OneLogin saved a lot of time because it is faster.
OneLogin's customer support receives a rating of seven out of ten.
My advice to others looking into using OneLogin is to use it. OneLogin scales really well in smaller and bigger environments, offering different options depending on what you want to do, such as using it as an access management tool or as an authentication method.
I rate OneLogin an overall score of eight.
Centralized access has improved role mapping and MFA while support and RBAC still need work
What is our primary use case?
My main use case for OneLogin is managing all admin tasks related to OneLogin, which includes SSO integration, mapping, and role creations.
A specific example of an SSO integration is the SSO integration with the SAML or OIDC protocol with third-party and internal applications.
I handle the mapping feature, which is helpful for Google Groups data syncing via mapping to OneLogin role. We manage it ourselves, allowing us to bulk upload and bulk remove users in the Google Group, including roles and access review and user reconciliation processes.
What is most valuable?
The best feature of OneLogin is the mapping feature, which stands out as the most beneficial. The mapping works better in OneLogin, allowing me to sync users from Google Group to OneLogin role, which is crucial for role access for end users and new service requests.
Regarding security purposes, OneLogin's syncing process is sometimes effective, helping with MFA for end users, allowing them to authenticate against the security policy we have set up in the console. OneLogin Protect application aids our end users with valid authentication and authorization processes, which is the best feature.
We have the option to set up MFA for the applications, allowing us to manage end user access, and different types of MFA are already set up. OneLogin provides SmartFactor Authentication, known as OneLogin Protect, allowing users to enable notifications and log in to the portal after entering their password without needing to enter a one-time OTP that resets every thirty minutes, thus enhancing the user experience.
The integration of phishing-resistant device trust impacts our authentication processes positively regarding security questions and passwords integrated with OneLogin.
What needs improvement?
OneLogin should improve directory sync and the group option, as they can bring role-based access control management within groups. Currently, OneLogin only offers groups for security purposes or policies, and adding this feature would position them better against competitors.
OneLogin should improve their support timing and overall support services.
I rate OneLogin a seven because it is good overall, though some features are lacking, notably support, which is often inadequate. When we require immediate assistance, they are not responsive, causing production delays. They should also enhance their role-based access control with groups and improve their directory sync process.
For how long have I used the solution?
I have been using OneLogin for three to three and a half years.
What do I think about the stability of the solution?
OneLogin is approximately seventy percent stable.
What do I think about the scalability of the solution?
OneLogin is scalable and remains stable whether we have large or small applications.
How are customer service and support?
Customer support is very poor.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
My previous solution usage depends on the device count. If we have seventy percent Mac systems, I would choose Jamf. If we have fifty percent Windows systems along with others, I would suggest Microsoft Entra or Okta based on the device distribution.
What was our ROI?
I have not seen a return on investment with OneLogin.
Which other solutions did I evaluate?
As compared to other products, OneLogin is quite costly. I would not suggest it, as for the same price point, we could opt for Entra ID. If we compare features with other products such as Entra ID and Okta, they provide better products and support.
We evaluated options such as Jamf and focused primarily on Jamf rather than Okta.
What other advice do I have?
My advice for others considering OneLogin is that it depends on the device type and number in the company. For seventy percent Mac systems, I would prefer Jamf, and for a fifty-fifty mix of Mac and Windows systems, Microsoft Entra or Okta would be better.
Regarding additional thoughts on OneLogin, I would reiterate the need for improvements in support and the introduction of RBAC features in the product.
I have provided a review rating of seven for OneLogin.
Centralized sign-on and automation have streamlined onboarding and strengthened authentication
What is our primary use case?
My main use cases for OneLogin are the single sign-on feature, multifactor authentication, and the user provisioning feature that we are using in our organization in real-world scenarios.
We use user provisioning when a new employee joins the organization. OneLogin has made the onboarding process easy and streamlined it significantly through our HR system. Regarding single sign-on, we use it for multiple applications, including project management tools, communication platforms, and development tools.
We are using OneLogin primarily for the sign-on functionality.
What is most valuable?
The best features OneLogin offers are multifactor authentication, single sign-on, and directory synchronization.
The directory synchronization feature for my organization integrates with existing systems. It integrates with another directory system service such as Active Directory and automates the addition of new users or updates to existing ones.
The customizable access policies that OneLogin offers are crucial for our organization. OneLogin has positively impacted my organization by increasing efficiency in user onboarding. The multifactor authentication has enhanced our user experience, as users are no longer using the forgot password option every time. With multifactor authentication, users only need to authenticate once, and with single sign-on, they only need to authenticate one time and then can access other applications.
My impression of the user identity synchronization across directories functionality is that it has made things easier for us. When a user is updated in our primary directory, the synchronization automatically updates the corresponding records in other directories as well. This has reduced the manual workload for our IT team.
What needs improvement?
I would suggest that the user interface could be improved. Everything else is good, including customer support, and dashboard customization would be a great addition.
I do not have any additional improvements needed with OneLogin that I have not already mentioned.
For how long have I used the solution?
I have been using OneLogin for around a month.
What do I think about the stability of the solution?
OneLogin is stable.
What do I think about the scalability of the solution?
OneLogin scales with us for our growing startup.
Which solution did I use previously and why did I switch?
I did not previously use a different solution before OneLogin.
How was the initial setup?
We are using SmartFactor Authentication, but right now I cannot provide a review on it because we are still configuring it. The integration of phishing-resistant devices has made a significant impact on authentication processes, but I will say we need more time to justify it fully. We are still implementing it and need more time.
What was our ROI?
I have seen a return on investment so far, and time has been saved on our side. The automation workflow that we are using has removed the manual workflow that we were using, and the time required has been reduced.
Which other solutions did I evaluate?
Before choosing OneLogin, I evaluated other options such as Okta.
What other advice do I have?
OneLogin is a great platform with minimal improvements needed. I rate OneLogin a nine out of ten. I chose nine for my rating because the user interface could be improved to a ten out of ten. Every other feature, such as single sign-on and multifactor authentication, is excellent. My advice to others looking to use OneLogin is that it is a good platform that you can confidently use. Just be sure to read the documentation correctly before using it. I found this interview valuable.
Identity workflows have been automated and user access management is now streamlined
What is our primary use case?
What is most valuable?
OneLogin's best features are the whole package, which includes the combination of the integration with Active Directory, user provisioning, and the graphical user interface. OneLogin has positively impacted our organization by saving us money because we automated a lot of things with One Identity.
What needs improvement?
OneLogin could be improved with more add-ins for integration with Entra ID and Exchange Online. I would appreciate more options to add to One Identity, such as Entra ID provisioning and Exchange Online mailboxes directly, and maybe integration with Graph.
For how long have I used the solution?
I have been using OneLogin for about 10 years.
What do I think about the stability of the solution?
OneLogin seems stable to me. There are sometimes CPU usage peaks when certain scripts perform, but overall, it is stable.
What do I think about the scalability of the solution?
I do not manage OneLogin's scalability, as another department handles this.
How are customer service and support?
I have not had any experiences with customer support, but one of my colleagues did, and he was quite satisfied.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before OneLogin, we did not have any other solution; there were just manual scripts.
What's my experience with pricing, setup cost, and licensing?
I did not handle the pricing, setup cost, and licensing aspects, as they were managed by another department.
Which other solutions did I evaluate?
I think we evaluated other options before choosing OneLogin, but that was before my time.
What other advice do I have?
OneLogin is nice and easy to use. I would rate OneLogin an eight out of ten because nothing is a ten for me; everything can be improved, and this is quite acceptable. More integration with other solutions, especially Entra ID, would contribute to a higher rating. Based on my experience, the user identity synchronization across directories functionality in OneLogin is acceptable. Regarding OneLogin providing a smooth experience for end users when they are signing in and accessing applications, end users are not really logging in through One Identity, but One Identity provides them all the necessary groups to log into their applications, so they do not notice anything. The experience is smooth. My advice to others looking into using OneLogin is to get skilled people who can work with OneLogin and who can script. My overall rating for OneLogin is eight out of ten.
Centralized credentials have improved security and now simplify secure access to many tools
What is our primary use case?
My main use case for OneLogin is enhancing system security by storing all passwords and system credentials in one place. OneLogin integrates with different tools, such as Google Workspace and other active directory systems, and I have been using it mostly for the purpose of enhancing security.
For example, in enhancing security in my organization using OneLogin, I enable single sign-on, which helps me improve security. OneLogin also supports multi-factor authentication, allowing me to use a strong authenticator to improve my login credentials for other software.
What I think is important about my main use case for OneLogin is that it can accommodate many integrations on a single platform, which allows me to manage all the credentials of my activities without delay or loss. It helps detect weak passwords and enhances the security system.
What is most valuable?
One of the best features that stands out for me in OneLogin is the integration feature.
What makes the integration feature so valuable for me is that OneLogin integrates with multiple cloud tools we use in security and accessing our information, such as Google Workspace, where I can collect all my information and credentials in one single place and it enhances the security of Google Workspace while enabling smooth running and effective management of the tool.
The first benefit I can point to is the improved security of the system credentials. Another importance is that it supports multi-factor authentication, which helps prevent information from being accessed by hackers. It saves time as all credentials are found in one single place, allowing users to manage them easily and prevent losing them.
What needs improvement?
Under the improvements for OneLogin, I want to talk about the customer care support team, which should be more responsive and ideally available 24/7, because there are times when we need help with small issues and they are not available. Because the product transfers smoothly, I do not see anything else that needs to be improved.
For how long have I used the solution?
I have been using OneLogin for one year and a half.
What do I think about the stability of the solution?
OneLogin is very stable.
What do I think about the scalability of the solution?
OneLogin's scalability fits my organization's needs because it gets updated with new features that are important.
How are customer service and support?
The customer support is good, but the challenge is that it is not 24/7, so I often have to wait for assistance.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Formerly, I did not use any other solution before OneLogin; I was just using a similar solution called Bitwarden to manage credentials.
Which other solutions did I evaluate?
Before choosing OneLogin, I evaluated other options starting with second factor authenticators, but they were not powerful enough compared to OneLogin, which provides a single tool with complex features that enhance security.
What other advice do I have?
For buyers looking into using OneLogin, I assure them that it is advantageous software as it improves security, enhances system security, and maintains the workflow of information. I rate this product a 9 out of 10.
Single sign-on has simplified access and multi-factor authentication now protects sensitive data
What is our primary use case?
I have been using OneLogin for about a month, and it has been a valuable experience as I have seen it integrate with our existing system and enhance our overall security posture. One of our main use cases is streamlining user access across multiple applications, and the Single Sign-On feature has been a game-changer for us. It simplifies the login process for users, allowing them to access various applications with just one set of credentials. Additionally, we are leveraging Multi-Factor Authentication to add an extra layer of security, which has been crucial given the sensitive nature of the data we handle.
Integrating OneLogin with our existing systems was an interesting process. We primarily focused on a few applications that our users access frequently, including project management tools, internal communication platforms, and customer relationship management systems.
What is most valuable?
One of the standout features of OneLogin for us is definitely user provisioning and de-provisioning. It has made onboarding and offboarding processes much smoother.
The features I would highlight include directory sync, customization options, and Multi-Factor Authentication. First and foremost, the Single Sign-On feature has truly transformed how our team interacts with various applications. By allowing users to log in with just one set of credentials, we have seen a noticeable reduction in password fatigue. This not only boosts productivity but also minimizes the frustration that comes with remembering numerous passwords. I remember a time when our team was constantly juggling passwords, and it was a source of stress. Now, with SSO, the workflow is much smoother. Multi-Factor Authentication has also enhanced our security posture.
Since implementing OneLogin, the reduction in password requests has been notable, with the Single Sign-On feature driving approximately a 70% reduction in those requests. The seamless end-user experience for signing in and authenticating on applications with OneLogin is remarkable. An end user can access multiple applications with just one set of credentials, which not only saves time but also minimizes the frustration that often comes with handling multiple passwords.
What needs improvement?
The user experience of OneLogin can be improved. The user interface and the integration with third-party applications could use some work, as could enhancing the reporting and analytical features.
I think customer service can be improved along with the user interface and integration.
For how long have I used the solution?
I have been using OneLogin for about a month.
What do I think about the stability of the solution?
OneLogin is stable for us.
What do I think about the scalability of the solution?
OneLogin is a scalable solution for our organization, and we have been able to see new user growth.
How are customer service and support?
We have not used customer support much until now, but when a problem arose, we contacted them and they were responsive and helpful. They were taking a bit more time than ideal.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have not used any other solution before OneLogin. The company is still in development mode, so OneLogin is our first tool.
What was our ROI?
We have saved time with OneLogin, and we are still using it as we continue configuring and determining how useful it is.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing was quite good.
Which other solutions did I evaluate?
Before choosing OneLogin, I evaluated Okta as an alternate solution.
What other advice do I have?
My advice for others looking into using OneLogin is that it is a good product. I recommend using the free trial so that you can explore all of its features before purchasing the full version. I would rate this product an 8 out of 10.
Adaptive authentication has improved onboarding experiences but still needs broader deployment options
What is our primary use case?
I primarily used OneLogin for proof of concept to showcase potential customers its use cases. I tried almost all of the use cases that OneLogin supports, from integrating with directories and target systems to using SAML and providing entitlements. I demonstrated the onboarding cycle as a specific use case to a customer with OneLogin.
What is most valuable?
I use OneLogin's SmartFactor Authentication to adjust authentication flows in real time, and I assess SmartFactor Authentication as very good. It is one of the best tools they created.
SmartFactor Authentication stands out for me because it supports no compromise. Usually, there is either a compromise of user experience for risk or a compromise of risk for user experience. With SmartFactor Authentication, I can balance between them. I can give users an easy and smooth user experience as long as the risk indices are low, but I can implement pretty rigid authentication workflows if the risk gets higher. So it is very good.
My impression of the user identity synchronization across directories functionality in OneLogin is that it is very nice. It is very easy to implement and very easy to use. There is nothing bad about it. The synchronization runs smoothly.
My impression of OneLogin's ability to provide a seamless end-user experience for signing in and authenticating to needed applications is that it is very nice.
What needs improvement?
The user experience is very nice, which is why I give OneLogin a rating of seven. It is easy to implement and incorporate in any enterprise, and you can define the ROI pretty fast. However, the downfall rests with the lack of an on-premises solution or cloud in some areas, which prevents OneLogin from accessing some significant markets. Additionally, the weakness of their CIAM module is a concern.
There are no other improvements I think are needed for OneLogin.
For how long have I used the solution?
I used OneLogin for around three years, but it was not continuous usage. I conducted several POCs with it.
What do I think about the stability of the solution?
My experience with OneLogin's stability has been positive.
What do I think about the scalability of the solution?
OneLogin's scalability is great in my experience.
How are customer service and support?
I do not have any comments about the customer support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I did not switch to OneLogin from a different solution because I used OneLogin initially.
What was our ROI?
Unfortunately, I do not have any numbers right now regarding whether I have seen a return on investment with OneLogin or any relevant metrics such as time saved, cost reduction, or fewer support tickets.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for OneLogin was very nice.
Which other solutions did I evaluate?
Before choosing OneLogin, I evaluated other options such as PingFederate. It is very resourceful and very good, but the problem is that it is very complex. For very big enterprises, it is one of the best solutions. It has huge diversity in hosting and deployment options. You can deploy it on-premises, in the cloud, or through other methods. It can provide much stronger customization. However, it is much more difficult to onboard in the enterprise. For smaller enterprises that have standard requirements, OneLogin is much better. It is much more efficient and easier to use.
What other advice do I have?
I have used the adaptive login flows with Vigilance AI, and while I do not remember all of the details, I believe it was a very useful experience. I give OneLogin an overall rating of seven.
Single sign-on has simplified authentication and now reduces login-related support tickets
What is our primary use case?
My main use case for OneLogin revolves around application integration and user authentication. I primarily utilize it to implement Single Sign-On across internal and external applications, which significantly simplifies the login process for users.
I use OneLogin for Single Sign-On with an internal project management tool that our team uses alongside a customer relationship management CRM system. Before integrating OneLogin, users had to remember separate login credentials for each application, which was a hassle and often led to frustration. The process has become much smoother with login pages, authentication, and access granted.
What is most valuable?
The best features OneLogin offers are Single Sign-On, multiple Multi-Factor Authentication, and user provisioning.
Multi-Factor Authentication is generally useful for adding an extra layer of security, which is crucial, especially for the sensitive nature of the data we handle.
OneLogin has had several positive impacts on my organization in several key areas. Single Sign-On and Multi-Factor Authentication have been beneficial. Additionally, the user authentication has been improved remarkably. Before OneLogin, our team was burdened with managing multiple credentials, but now it is much more efficient.
Since implementing OneLogin, I have been seeing a significant reduction in login-related support tickets, approximately a 30% decrease.
I do utilize Smart Factor Authentication with OneLogin. I find it to be a really valuable feature for balancing security and usability.
What needs improvement?
OneLogin can add more analytics and reporting and integrate with more third-party applications.
For how long have I used the solution?
I have been working in my current field for a year.
What do I think about the stability of the solution?
OneLogin is stable.
What do I think about the scalability of the solution?
OneLogin is a good scalable product.
How are customer service and support?
Until now, it is great. I have not used their customer support.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was not that difficult. I have used it, and while it was a bit tricky for some time, it was manageable.
The setup was good and easy. I am still using the free trial, but I will be purchasing it.
Which other solutions did I evaluate?
Other organizations can use OneLogin, but they can also refer to Okta. I have not used Okta until now, but I am hearing that it is more great than OneLogin.
What other advice do I have?
I am still using OneLogin, so I am still exploring the app and need some more time.
The experience has been smooth and quite positive. My review rating for OneLogin is 8.5 out of 10.
Centralized access has simplified logins and has strengthened security for all applications
What is our primary use case?
OneLogin by One Identity is used primarily for Single Sign-on (SSO) and Multi-Factor Authentication (MFA), along with the admin dashboard. In daily work, OneLogin manages all app logins in one place, and the multi-factor authentication provides extra security, making it the best security for applications. The team can easily add or remove users whenever needed, and the admin dashboard, which manages everything from one screen, is very important since there is no need to switch from one place to another.
What is most valuable?
OneLogin by One Identity offers a good security system, an impressive dashboard, and a very helpful Single Sign-on feature from a user point of view.
The dashboard stands out because SSO has increased the login system; when logging into one app, it automatically logs into another app, such as the HR management app and user management app, which emphasizes the importance of SSO management being very helpful.
OneLogin by One Identity has positively impacted the organization because an auth system for all logins was needed. Before implementing it, people had too many passwords that were very hard to manage. OneLogin helps control that access in one place.
The improvements noticed include that the login is quick, reliable, and users rarely face problems with the login system, leading to fewer login-related tickets that are now negligible.
What needs improvement?
OneLogin by One Identity can be improved in that the UI feels more complex for a new user when setting things up, requiring documentation to be searched.
Needed improvements include that some parts of the UI look old, and the report and analytics could be more detailed. Integrations with other tools would also help a lot.
For how long have I used the solution?
OneLogin by One Identity has been in use for about six months.
What do I think about the stability of the solution?
OneLogin by One Identity is very stable, with many functions that have helped a lot with its stability.
What do I think about the scalability of the solution?
OneLogin by One Identity has very high scalability. While the teams sometimes faced scalability issues previously, they are not facing any now, and the scalability meets expectations.
How are customer service and support?
Customer support is very fast. When documentation was needed, the response came within about ten minutes, which is greatly appreciated.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
OneLogin by One Identity was the first solution implemented because before it, there were too many passwords that were very hard to manage.
How was the initial setup?
The experience with pricing, setup cost, and licensing is that pricing is acceptable, the setup cost is acceptable, and licensing is reliable. However, the UI is not up to the mark.
What about the implementation team?
OneLogin by One Identity was purchased through the AWS Marketplace, as it was recommended by a boss who found OneLogin very helpful after testing and implementing it.
What was our ROI?
OneLogin by One Identity has delivered a return on investment since it saves employees by managing hundreds of users' logins in one place instead of requiring multiple employees, allowing the organization to move and grow faster.
What's my experience with pricing, setup cost, and licensing?
The experience with pricing, setup cost, and licensing is that pricing is acceptable, the setup cost is acceptable, and licensing is reliable. However, the UI is not up to the mark.
Which other solutions did I evaluate?
OneLogin by One Identity is believed to be the best solution and cannot suggest anything else.
What other advice do I have?
For others looking into using OneLogin by One Identity, it is recommended to read the terms and conditions and documentation carefully since the setup is complex but manageable with the right guidance.
OneLogin by One Identity is a good solution, and many companies should implement it as it manages login usernames and passwords very quickly and reliably. The review rating for this product is eight out of ten.