I work on corporate investigations and incident response. I use Splunk Cloud Platform to investigate user frauds, cases related to malware investigations, and anomalies.

External reviews
External reviews are not included in the AWS star rating for the product.
Helpful in dealing with malware investigations and anomalies
What is our primary use case?
How has it helped my organization?
In terms of the benefits of the product, I would say it is my go-to tool. Regarding getting all the data from Windows event logs, and considering the other reporting tools we have in our company like Forcepoint, Proofpoint Email Protection, Office 365, or Microsoft Defender, we have to search and get all the data in one place and to do so, Splunk Cloud Platform is super valuable.
What is most valuable?
The solution's most valuable features are search, reporting, and dashboards.
Splunk Cloud Platform is useful in our organization's monitoring of multiple cloud environments involving cloud services like AWS. I cannot speak about the ease or difficulty of using the tool to monitor multiple cloud environments since I am not on the administration side.
Considering the product's ease of use, the tool offers me the ability to search all the data and get it in a format before giving it to an investigator so that they can get it in a format they can understand.
What needs improvement?
The expensive nature of the product is an area of concern that needs to be considered for improvement.
For how long have I used the solution?
I have been using Splunk Cloud Platform for twelve to fourteen months.
What do I think about the stability of the solution?
The product has been pretty stable for me. I have never seen any outages in the tool, and it has been a pretty solid solution.
How are customer service and support?
I have no experience with the solution's technical support team.
Which solution did I use previously and why did I switch?
I was not using any other solution in the past.
How was the initial setup?
I don't know anything about the product's deployment phase.
What's my experience with pricing, setup cost, and licensing?
I know that Splunk Cloud Platform is an expensive product.
What other advice do I have?
I rate the tool a ten out of ten.
Information is easier to get now that it is all aggregated and centralized in one place with one interface
What is our primary use case?
I use Splunk Cloud Platform to analyze our company's logs and the applications that we run.
How has it helped my organization?
Previously when in our company, we had logs everywhere on multiple systems, it was a really big pain for me trying to find what I wanted. Now that it is all aggregated and centralized in one place with one interface, it is just a lot easier to get the information that I need.
What is most valuable?
The most valuable feature of the solution stems from the fact that I just like having one single point where all of our logs are aggregated and then having one interface that I can query and find the information that I want out of it.
My organization monitors multiple cloud environments and even the on-premises part. I would say that so far, it has been fine and easy to use to monitor multiple cloud environments using Splunk Cloud Platform. The tool works effectively, and it gets stuff from our on-premises servers into the cloud. It gets stuff from AWS into the cloud. I am able to, you know, use the single interface to access all the information I need.
It is very important for our organization that Splunk Cloud Platform has end-to-end visibility into your cloud-native environment. It is important since it helps to be able to see all the aspects of what our services are doing and how they are operating.
It helps with the mean time to resolve since it makes it easier to find the errors as they have occurred, so it has been a helpful tool.
I don't know how much the product has helped my organization improve business resilience.
I wouldn't know if my company has experienced any cost-efficiency by splitting to Splunk Cloud Platform.
I know that Splunk's unified platform helps consolidate networking, security, and IT observability tools for our company. Our company has an InfoSec team using it for their SCIM stuff, and then we have IT using it for some of the things they need to gather. Multiple teams in my company have benefited from using the tool. The consolidation of tools does impact our organization since I think it is probably easier for everyone to get access to stuff because everything is in one place, and it is one of the biggest impacts of the product I can think of right now. Instead of having things spread out across multiple vendors and multiple tools, it is all kind of in one thing that we can get at, and so it is probably easier for us to train people, and we know, like, how to access the solution since it is just one thing we have to learn.
What needs improvement?
I am relatively new to the platform. So far, I have been able to use it to do what I need. I know that there are a lot more features and functionality that I don't even know yet, so I am still on the learning side. I don't really have any recommendations related to things that need to be improved in the tool.
So far, it meets my needs, so I don't need to see any additional features in the tool.
For how long have I used the solution?
I have been using Splunk Cloud Platform for six months. My company is just a customer of the solution.
What do I think about the stability of the solution?
I have not had a problem with the tool's stability. It has been available every time I needed it, and it has captured every information we have sent to it. It has been not just a good but a great solution.
What do I think about the scalability of the solution?
I think the tool's scalability is fine. I have not run into any issues with the tool's scalability, so I guess it's good.
How are customer service and support?
I have not had the chance to interact with Splunk's customer service or support, so I can't really evaluate them.
Which solution did I use previously and why did I switch?
I don't know if there was some other solution used previously in my company. My company is just a customer of the tool.
How was the initial setup?
The product was deployed before I joined the organization.
The solution is deployed on a hybrid cloud model, and my company has opted for AWS.
What about the implementation team?
I believe that my company approached an integrator to help with the deployment of the product, but I am not sure about it.
What was our ROI?
I don't know about the ROI part.
What's my experience with pricing, setup cost, and licensing?
I don't know about the pricing, setup cost, and licensing part.
What other advice do I have?
I rate the solution a ten out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Offers real-time threat detection by continuously analyzing incoming logs and correlations
What is our primary use case?
We use the Splunk Cloud Platform for phishing correlations, sifting through data loss prevention information in P2, and threat reporting.
How has it helped my organization?
The Splunk Cloud Platform has improved our observability. We can see a lot more information both good and bad, but at least we have the information.
It is important that Splunk Cloud Platform has visibility into our cloud-native environments. It comes to observability. And with the visibility, we're able to link, especially with our cloud environment, with Azure the correlations for threat reporting, correlations for account breaches, and correlations for compromised data ex-filtration that's going in and out.
Splunk Cloud Platform has improved our mean time to resolution. It stepped down our investigation times. An investigation that used to take ten minutes is now down to five or six minutes per incident.
It offers real-time threat detection by continuously analyzing incoming logs and correlations. These trigger pre-defined alerts, and any suspicious activity will be reported within five or six minutes.
Splunk Cloud has saved costs through time savings. I can focus that time on other tasks improving productivity.
We saw time to value within the first month of implementing the Splunk Cloud Platform.
Splunk Unified Platform helps consolidate networking, security, and IT observability tools. We're primarily focusing on the security area and building out the correlations. We haven't moved to the infrastructure side yet. That is something we have on our company roadmap.
What is most valuable?
The most valuable feature is the SPL because without it we wouldn't be able to correlate and build our use cases and manage what we have for our data inside Splunk.
What needs improvement?
The Splunk Cloud Platform deployment process could be improved to reduce the time required.
For how long have I used the solution?
I have been using Splunk Cloud Platform for three years.
What do I think about the stability of the solution?
I have not experienced any downtime with the Splunk Cloud Platform.
What do I think about the scalability of the solution?
Splunk Cloud Platform is highly scalable.
How are customer service and support?
The customer support is quick and helpful.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We had an old SIEM through our MSSP Trustwave and through them, we migrated to Splunk.
We made the switch to Splunk because of the usability, and observability. We can build out the product a lot better. We're able to customize it and mold it to our environment.
How was the initial setup?
The deployment took 30 days to complete.
What about the implementation team?
Trustwave and Splunk helped us implement the Splunk Cloud Platform. I was highly satisfied with Trustwave. They were the ones that sold us on Splunk initially.
What was our ROI?
We have seen ROI through metrics, data points, observability, and time saved. The observability provides visibility into our environment, allowing us to see real-time events and threats in our network and act on them faster.
What's my experience with pricing, setup cost, and licensing?
The pricing was negotiated through Trustwave and for our first contract in three years, we got a good deal.
What other advice do I have?
I would rate the Splunk Cloud Platform ten out of ten. I'm satisfied with what Splunk offers and where it's going, I see the growth path and am happy with that. Splunk answered a lot of what I would like to see in the platform and shortly they will be implementing those things. The platform is stable, can be accessed from anywhere, is easy to use, provides the information we need, and is super powerful.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Helps predict, identify, and resolve problems in real-time
What is our primary use case?
Our Splunk Cloud Platform centralizes logs from all OT assets, allowing OT business units to request various insights. These insights can include how often assets cycle down, memory storage usage, or data consumption over time. They can then configure dashboards to receive alerts based on these specific metrics.
How has it helped my organization?
The biggest benefit I have seen using the platform is the alerts because most of our sites are remote in the middle-of-nowhere deserts. If something goes down, they don't have direct eyes on them. Thanks to Splunk's automated alert that notifies us if something is down, we can quickly respond to it before it affects any other systems.
We do have several cloud environments that we're using because we got the Splunk Cloud Platform last month. We are integrating them all into one location, so we are still determining the ease of monitoring all the cloud environments using the Splunk Cloud Platform. Before having Splunk, it was a huge issue because we had to go to different locations. Having it all in one location under Splunk will make it much better for us.
It is important, especially for our cloud team to have end-to-end visibility into our cloud-native environments through Splunk Cloud Platform. The more visibility we have the better it is.
Splunk Cloud Platform has significantly reduced our mean time to resolve because instead of us having to go out to the site or having somebody on the site tell us a few hours later there is an issue, it could be within minutes now that we can resolve the issue. After all, as soon as it goes down, we get the logs, we get notified, and then we can immediately go in and check it out. So it is a significant amount of time that Splunk is helping us reduce for resolution.
Splunk Cloud Platform's ability to predict, identify, and resolve problems in real time has been huge, especially because our business units are operational technologies. They generate revenue for us. That's how our business stays afloat because we're in the energy sector. So If something goes down or if they want a quick dashboard, the biggest thing we're to be using as well besides the alerts is the dashboards showing how quickly we're remediating vulnerabilities and showing where they are vulnerable. That's going to be huge for the business side and will help us a lot.
Splunk Cloud Platform helps consolidate network security and IT observability tools. The cyber group gets all the alerts, but we can direct it to which person we want to send the alert to. That's good because they can go to IT, which is where we're at, Cyber, which can potentially help fix the problem, and then networking too in case something goes down. That is one of the requests is if an on-site asset goes down, the network team can see why it's off the network. So it's good that it spreads out everywhere, and whoever can help fix it can be on top of it.
What is most valuable?
Alerts are a huge benefit because we can customize them to each business unit's needs. Splunk automates the process and sends email notifications directly, which saves me time.
What needs improvement?
The AI features will be a huge improvement for Splunk. Using basic natural language in English instead of writing a regex expression will be helpful. For example, I can tell Splunk AI that I need to get the logs from last week between eight AM and ten PM on a specific asset. Instead of me going in, doing the regex expression, and then having to Google what it is because it's super hard to do sometimes. That is the biggest area for improvement. Hopefully, it will be released soon because that will simplify things for me and non-technical people.
For how long have I used the solution?
I have been using the Splunk Cloud Platform for one month.
What do I think about the stability of the solution?
Splunk Cloud Platform is stable.
What do I think about the scalability of the solution?
Splunk Cloud Platform can handle terabytes of data.
How are customer service and support?
The support has always been great for the few times I have used it.
How would you rate customer service and support?
Positive
How was the initial setup?
The deployment is super easy. We deployed the Splunk Forwarder file and from there, we have a batch file, a PowerShell file, and it runs in the background. The users don't even know it's being installed.
What about the implementation team?
The implementation was completed in-house.
What was our ROI?
In regards to a return on investment, the metrics are the biggest thing. Data is everything. The business units enjoy the dashboards that Splunk Cloud presents. And it is quick to present them.
What's my experience with pricing, setup cost, and licensing?
Splunk Cloud Platform fell within our budget so we pulled the trigger and implemented it.
What other advice do I have?
I would rate Splunk Cloud Platform ten out of ten. All the applications I need are readily available in a user-friendly dropdown menu. Exploring them is a breeze, and the platform's speed is impressive.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Helps improve visibility, reduce administrative work, and save costs
What is our primary use case?
Our security team uses the Splunk Cloud Platform heavily. We index that data that is relevant to security for over a year. Most of our indexes, we only keep for 30 to 45 days. But for security, we keep it for a year here. It is an essential tool for our security team in investigating incidents and looking at the potential compromises, and exploits, of all those types of things. That's one example.
I'm one of two Splunk Engineers in the organization and almost every department uses Splunk. We create dashboards for different organizations. For example, We have temples all over the world. We produce statistics for the temples about how many people have visited each day, and how many sessions were done in different languages. That type of thing is all done through Splunk dashboards. Our missionary department has over 80,000 missionaries all over the world, statistics about what they are doing and the applications they are using are all done through Splunk.
How has it helped my organization?
Splunk Cloud Platform helped remove a lot of that administrative work, but also, it's much easier on the cloud for us to ramp up our SVC units if we see more demand and to be able to add more storage to our indexers. That's one thing for us as administrators that helps to be able to ramp it up quickly. When we were using Splunk Enterprise, that was a much more involved process, but now with Splunk Cloud, it's much easier to ramp that up. My partner and I are good at making sure that all of our users are using Splunk efficiently. We give them training regularly to make sure that their queries are well written, that they're not using indexes they shouldn't be, and that they're using the proper commands to be able to get the information they want. We do have to do this periodically because more and more of our users are using Splunk frequently, and we'll have to talk to a Splunk rep to increase our SVCs. For us, as administrators, that's very helpful.
We monitor multiple cloud environments using Splunk Cloud. It's been quite easy for us. We have an in-house Cloud Foundry and we use AWS and Azure quite a bit. We haven't had problems integrating or monitoring with any of those platforms. It's been great for us.
The end-to-end visibility that Splunk Cloud Platform has in our cloud-native environments is important. We do a lot of correlation across the entire enterprise. We need to have good visibility into all of our logs across all of our cloud Platforms, and in-house on-premise stuff, which we're getting with Splunk.
We use a lot of different monitoring tools, not just Splunk. We use Nagios, ThousandEyes, AppDynamics, and Dynatrace. Splunk is an important part of that. It is a mission-critical application for us. The alerts we set up in Splunk are ones we can't do with the other tools. Every one of those tools is a key piece of what we do as a monitoring team, but what we love about Splunk is that we can create alerts that we can't do with the other tools. That has helped us reduce our mean time to resolution.
The Splunk Cloud Platform has helped improve our organization's business resilience. Splunk helps predict, identify, and solve problems in real-time. What we love about Splunk is its flexibility to pull out data that we can't see in other applications or that the commercial office software has not produced itself. But through the logs and being able to adjust it to Splunk and being able to write the queries that we need to, we can pull that data out, and it helps us to be much more efficient in predicting potential problems because we know our applications well and know the red flags to watch for. We can create the alerts needed to predict when something can potentially go down or have problems.
We have seen cost efficiency by switching to the Splunk Cloud Platform. The biggest part for my partner and me is that Splunk Admins saves us time. I used to be the guy who would patch all of our enterprise indexers, servers, and distribution servers. That would take me quite a bit of time. Even though we had automated scripts that would do a lot of that, it still took a fair chunk of time to go out and do the maintenance and patching required. That freed up a lot of our time, made us a lot more efficient, and allowed us to work on other projects we couldn't do before. I do front-end development for some other products, but I didn't have the time before, and switching to Splunk Cloud has freed us up. Being able to ramp up our SVCs and storage is much easier than it was before. We had to spin up virtual servers, provision them, and ensure licensing. With Splunk Cloud, it's much faster and easier. The total cost of ownership has improved.
What is most valuable?
Before we started using Splunk Cloud, we were using Splunk Enterprise. My partner and I were spending quite a bit of our time keeping the servers patched, up to date, and running the way that we wanted them to. Now that's all gone with Splunk Cloud. That has freed up a lot of our time so that I can spend most of our time helping people, learning SPL, and helping them with their dashboards, alerts, and reports. Splunk Cloud has helped us to be able to focus on getting more information out of our data. Whereas before, we were doing mostly administrative stuff. Now we don't have to do that anymore.
What needs improvement?
We're interested in learning more about the new AI features, especially the natural language to SPL conversion. While we jokingly worry these features might replace us, our main focus is helping users understand Splunk and build dashboards. We're curious how these AI features will integrate into our work, how many people will use them, and if there will still be a need for our Splunk expertise. Overall, we're excited to see how AI will impact our work.
For how long have I used the solution?
I have been using Splunk Cloud Platform for three years.
What do I think about the stability of the solution?
Splunk Cloud Platform has been extremely stable. In some of the major upgrades, like, when we switched over to version nine there were a few hiccups that caused performance slowdown, but as far as stability, it's been great. In the last year, it's been extremely stable and very performant. It's just in the months after some of the changes over to version nine, we had a few problems, but nothing since then.
What do I think about the scalability of the solution?
We have no concerns about scalability. We frequently upgrade the number of SVC units we require. We're using Splunk Cloud enterprise-wide. We're getting more and more departments using Splunk or asking to use it. Everything is on Splunk on a basic level. Security is a big deal. All our virtual servers, cloud environments, and everything that ties into security are already being adjusted to Splunk. As far as the application level, people want to get more information out of their application or data. We don't have problems, questions, or concerns about scalability. We know it's there.
How are customer service and support?
We have a big instance in the cloud, and we have occasionally had a few issues here and there that took some time to resolve. For the most part, the customer service and resolution of issues have been very responsive from Splunk. We just had a handful of issues here and there but for the most part, the support has been good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have been using Splunk for many years. Before Splunk Cloud, we were using Splunk Enterprise.
How was the initial setup?
The deployment was straightforward because we migrated from Splunk Enterprise on-premises to the Splunk Cloud Platform.
What about the implementation team?
We used an in-house Splunk consultant who worked with us for six to nine months to transition from Enterprise. He was efficient but it was a big process. It took at least six months to fully transition over because of our big footprint.
What was our ROI?
We saw a return on investment when we switched to the cloud platform from Enterprise. We were able to consolidate everything with the cloud.
What's my experience with pricing, setup cost, and licensing?
We were involved in the renewal process, and our organization does reviews of all our partnerships that we have every two to three years to ensure they are meeting our needs, there isn't a better solution out there, and we won't save money by going somewhere else. It's usually a four to six-week process when reviewing software and partnerships, and every time we go through Splunk, the review only lasts one day. We love Splunk and we're not switching.
What other advice do I have?
I would rate Splunk Cloud Platform ten out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
It improves our visibility and decision-making while helping us meet compliance standards
What is our primary use case?
We use Splunk Cloud Platform to ingest data from on-prem environments. Most people have Splunk Enterprise Security running on a server, but Splunk developed the Splunk Cloud Platform to ingest the data into the cloud. It works like Splunk Enterprise, but you must download apps to get some features. Our clients are mostly large enterprises in the financial industry.
How has it helped my organization?
Splunk Cloud Platform improves our visibility and decision-making. Splunk helps us meet compliance standards. It's certified for multiple standards, such as PCI, GDPR, and HIPAA.
What is most valuable?
The Cloud Platform interface is cleaner than Splunk Enterprise's monitoring console. You can easily understand what's happening with your indexes. It's more refined than Splunk Enterprise's console, but they have the same feel and function.
It's easy to monitor multiple cloud environments because you can create custom dashboards for any use case you may have. It offers good visibility because it integrates with the ITSI app, providing a clear overview of your environment.
Integrating Splunk with other components on the cloud and network resources is effortless because it can collect data from various sources, including stored data from long-term storage.
Splunk's reporting offers a good visualization of your data. You can visualize the statistics based on your searches. It produces some helpful graphs that enable you to easily compare what's happening in your search. It's very comprehensive.
What needs improvement?
The only disadvantage of Splunk Cloud compared to Splunk Enterprise Security is that you only have two options for long-term storage: AWS S3 Buckets and GCP.
For how long have I used the solution?
We started using Splunk Cloud Platform in January 2024, so it has only been a few months.
What do I think about the stability of the solution?
I rate Splunk Cloud 10 out of 10 for stability. Okay. Splunk is trying to push more people to the cloud, so they've made it really stable.
What do I think about the scalability of the solution?
I rate Splunk 10 out of 10 for scalability. Scalability depends on whether your on-prem deployment is stable and deployed properly, as the Splunk Cloud Platform is an extension of Splunk Enterprise Security. It's easy to build another use case. or add servers, so I feel it's highly scalable.
How are customer service and support?
I rate Splunk support nine out of 10. We provide frontline support to our clients, but we periodically pass them on to the vendor.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used IBM and Fortinet. We prefer Splunk because of its integration. You can integrate multiple solutions and customize it for your environment depending on your use case.
How was the initial setup?
Deploying Splunk Cloud Platform is pretty straightforward once you have the enterprise environment set up on-prem. You download the cloud app and extension. The deployment time depends on the size of your environment. It takes about a day for a small environment. A large-scale deployment can take up to a week if you have multiple tiers and a disaster-recovery site.
After deployment, the product requires continuous engagement with the Splunk team. You must continue to fine-tune it to ensure everything runs smoothly. However, there isn't much maintenance once it is tuned and deployed properly.
What's my experience with pricing, setup cost, and licensing?
Splunk is a bit more expensive than some solutions, but customers can derive more value from it due to the features it has.
What other advice do I have?
I rate Splunk Cloud Platform nine out of 10. I recommend ingesting data into the cloud if possible. Even if you have an on-prem environment, it still helps to ingest data into the cloud.
Which deployment model are you using for this solution?
Excellent but expensive tool
Resilient, helps with decision making, and is very fast
What is our primary use case?
I use the solution to create alerts for different servers. I also create dashboards in Splunk.
How has it helped my organization?
We have a lot of servers. It was hard to track which were down as we didn't have a monitoring platform. Splunk changes that. It receives data and if it doesn't get any data, it creates an alert so we are notified if something is down.
We also use it for making reports to help make management easier.
The monitoring of servers for high CPU utilization helps us out. If there are offline servers or high utilizations, we can see the incidents and optimize our processes.
What is most valuable?
The cloud is very fast. We have a lot of data in our Splunk instance and it isn't slow in any way.
The maintenance is good. We have good support if we have queries or issues. With on-premises Splunk, if we ran into issues, we'd have to figure things out ourselves. With the cloud version, it's easier to get support.
We can monitor multiple cloud environments, including Azure and AWS.
It can be difficult to monitor cloud platforms. We are integrating more cloud servers and patching data sources from those servers. It's very easy to use Splunk and have everything go to the dashboards.
We get good visibility into multiple environments. We can easily search from Splunk Cloud to our on-prem or AWS directly. We also do not ingest the data in order to see it.
We can easily integrate with other systems. It's very helpful. We can leverage Splunk to gather any specific reports we want with this integration capability.
The reporting is very good. Every month we have a call with Splunk personnel and they'll show us reports to show high usage for search, for example. From our side, we can change or update in order to optimize our systems.
The cloud has helped us with decision-making. It helps make maintenance decisions very easy.
It's very resilient.
What needs improvement?
Testing can handle a lot of logs, however, we are unsure if the speed will be affected.
When we are using OneDrive or SharePoint, as a developer, we'd like to have better integration between the two.
There are some issues with Splunk blocking some shared mailboxes.
Support could be improved.
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
The Splunk cloud is very stable. I've never experienced crashing. If there are issues, they will notify us. It doesn't take long to resolve issues at all. Things tend to be resolved in an hour or so.
What do I think about the scalability of the solution?
The solution is very scalable.
I haven't experienced the extensibility, or the ability to extend the system, however, my understanding is that it is very good. We have yet to upgrade it.
How are customer service and support?
When we have high-priority tickets, it's hard getting help efficiently. We'd prefer to call. It takes time to get someone to help. We've had to submit tickets via the portal, and they asked us to call instead. It's hard to get above P1.
It would be ideal to get a specific phone number or email so that we do not have to wait hours to get help.
We do have different Splunk support services where we talk to them bi-weekly, and at that point, we can talk about any high-priority issues. They do try to help us with queries.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Splunk on-premises.
How was the initial setup?
I do not have any experience with the initial setup. Since it is a cloud deployment, Splunk handles the maintenance mainly.
What's my experience with pricing, setup cost, and licensing?
I'm not aware of the exact pricing. That said, my understanding is that it is very reasonable. However, every application has a price. We need separate licenses for everything. They don't have any bundles.
What other advice do I have?
For the first few years, I used the solution on-premises, and then I moved over to the cloud.
I use the classic dashboard; I don't yet use the studio.
It has not yet affected our security posture.
We have not yet explored federated search.
I'd rate the solution ten out of ten.
If a user is planning to use the Cloud Platform is to consider the pricing. It's fast to access and there is no downtime. It's very good from a user perspective. I'm happy with it. It's helpful.
Users should work to maximize the power of Splunk to get the most out of it. Leverage the applications, including security.
Cloud Analysis Dashboard
Ease to use
Ease drag n drop
Product looks good to me
Create new administrator account
Check multiple host infections
We can identify an issue in real time and save a few hours every day
What is our primary use case?
We have a lot of third-party contractors that come in on our network and do the work. We use it to pretty much check what they are doing and make sure they are not doing anything that they are not supposed to be doing.
We do a lot of user interaction. We have users logging in, and we mainly look into failures and what is causing them to get locked out. We do a lot of that.
We also have Duo. We use Splunk Cloud Platform to keep an eye on who is using Duo, where they have failures, and why. We have quite a few people who are not supposed to be using Duo, and then they end up, for whatever reason, on the Duo side of the house. We use it to keep an eye on them so that we can help them get back to where they are supposed to be.
How has it helped my organization?
The improvement is in terms of helping those users who get locked out because we have that happen quite often. Daily, we have users getting locked out, and using Splunk makes it so much easier to help them. Rather than trying to go to the server and find those logs, we can just go to Splunk and then the dashboard for that particular user and find out exactly which machine is causing the lockout.
It helps us to easily find out which machine is causing the lockout. A lot of people know that customers can exaggerate. We can bring that back into perspective. They might say that they get locked out every day, whereas it might be once a week. We can see that. We do have a dashboard that tells us who is locked out right now. We do use that, and it helps us a lot because even before the user realizes it, we can go back and help. That helps us because they almost do not even know that it is happening. We can see it in real time, and we can fix it and unlock it. If it is something that is reoccurring, we can say, "You have been getting locked out multiple times in the same place for the last couple of hours. Go check this." We can also see why they were locked out. If somebody is putting in the wrong password, we can ignore that and unlock it. We, of course, are going to see where it is coming from. If we see some weird IP address or some weird computer that looks like it belongs to us, we will address that, but it helps us to help the user quickly. We are told what is happening as opposed to having to ask what is happening. We have definitely seen time to value. Instead of having to research, we are told it is there.
The Splunk Cloud Platform has reduced our mean time to resolve. It has easily saved 20 to 30 minutes every time someone gets locked out. We get 10 or 15 instances per day where people get locked out. It definitely saves a few hours per day.
Splunk Cloud Platform definitely frees us up to handle true problems and do true troubleshooting as opposed to handling lock-out issues. It is, of course, big for the user, but it is minute for us because it is answering a question that does not really matter to us. It matters to the user, but for us, we can just unlock their account, and we can figure out why at another time, whereas now, we can unlock their account and figure out why immediately. For example, if it was a machine that they logged into but they do not remember, or they have a cell phone that they logged into but they have not changed their password on, we can figure that out a lot quicker. That helps them quicker. It keeps us from having to go back to that user, and we can knock that out right then and there.
We have not gone into its ability to predict, identify, and solve problems in real time because we use it more after the fact. We do have an MSP, and they handle more of the security side. Their software does real-time monitoring, and they get alerts. We use the Splunk Cloud Platform to see what has already happened.
What is most valuable?
All the features are very equal for me. I do not use any one feature more than the other. They all are pretty equal to me.
What needs improvement?
It works as needed, and it does everything that we want to do. I have not come across anything that I would consider missing as such. If anything, sometimes we have dashboards that would not go into the dark mode. It is a minor issue, but it is the only thing that I wish was there. The dark mode would definitely help.
For how long have I used the solution?
We have been using the Splunk Cloud Platform for about three years.
What do I think about the stability of the solution?
It has always worked when we needed it.
What do I think about the scalability of the solution?
We are a very small shop. We only have 150 gigs a day, and we are not anywhere near that 150. However, from what I see, if there is an easy transition from 150 gigs to 300 terabytes, that is easy scalability.
Which solution did I use previously and why did I switch?
We did not use any similar solution.
How was the initial setup?
I was not involved in its deployment. It was already implemented.
What other advice do I have?
Splunk Cloud Platform has been able to provide business resilience by empowering our staff, but currently, only two of us use it. One thing about coming to the Splunk conference is that we learn a lot. It is a lot more than what we probably can do. We also learned that for most people here, Splunk is a big part of their job. That is their main focus, whereas we have so many different things. We use Splunk; we do a little bit of networking. We do troubleshooting from swapping computers to the almost top level of moving cables.
I would rate the Splunk Cloud Platform a ten out of ten.