My primary use cases are for troubleshooting, monitoring, and anomaly detection.
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Makes searching for issues very easy
What is our primary use case?
How has it helped my organization?
Splunk helped reduce our mean time to resolve by around 60%. We have realized these savings through it solving problems and the proactive monitoring. But it comes with a huge cost. We have to evaluate other products that are comparable to Splunk in the market and see if they offer the same value.
It improved our business resilience.
Splunk has improved my organization by troubleshooting issues. When we have an issue, if we didn't have Splunk, it could take hours or days to figure out where the problem is. With Splunk, it only takes hours or minutes sometimes.
It saves us money by changing our product or process to work in a better way. Splunk is great. It has a lot of value ads and features. But overall, Splunk Cloud is expensive compared to other products in the market.
What is most valuable?
The most valuable feature is the search options. Our infrastructure is huge so if an issue happens, it's hard to find where it is. That's where Splunk comes in handy. You just go to their user interface and do a Google-type search. Just put in a keyword, search it, and you'll figure out where it is. If you have thousands of servers, it's very hard to see where the issue is and where the transaction is logged. Splunk makes it very easy. That's the best part of Splunk.
I would rate Splunk's ability to provide business resilience by empowering oneself a seven out of ten. Whenever we have an issue, Splunk is handy. We have a lot of monitoring in place so if an issue happens, our monitoring helps proactively figure out the issue, and in that way, we can make sure that our environment and infrastructure are up and running, and our customers don't have any issues.
What needs improvement?
It's improved a lot since we began using it. We have been seeing issues, but they get resolved by working with the support. It's just getting expensive with time.
Support is the bigger issue when we have a problem. When we need their help, it takes weeks or months to actually get resolved. To date, we have cases open for two or three months without a resolution. Support is the worst part.
For how long have I used the solution?
I have been using Splunk Cloud Platform for four years.
What do I think about the stability of the solution?
It's stable and highly available. We had issues, but all of these types of platforms have.
What do I think about the scalability of the solution?
Scalability depends on what kind of license you have. If you have ingest-based licenses and you hit your cap, I think they still let you ingest more, but then you have to work with your account team and buy more licenses so you don't lose data. It's scalable, but not automated because it has its own license limitations.
How are customer service and support?
I would rate support a four out of ten. The reason is that they are not proactive, they are reactive. If we notify them about an issue, they are supposed to monitor their infrastructure and tell us that there is an issue and that they are working on it. But rather than doing that, we have to do that, and after doing that, it takes time for them to work on it and solve the problem.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
My company previously used a custom, on-premises solution. Splunk was already implemented when I started at my company.
We're asking ourselves now why we use Splunk. Our next step is to go out and evaluate other products in the market that may be not as costly and offer the same feature set.
How was the initial setup?
It's a cloud, it's all managed service. The only thing we had to do is onboard our applications, which is something I do every day.
It's very straightforward and very easy. You only need to configure and get data and you can be onboarded within minutes. We don't have to go through a lot of configurations, manual steps, or training.
What other advice do I have?
Its ability to predict, identify and solve problems in real time is looking promising. We're looking into it now.
I would rate Splunk an eight out of ten. It has a lot of features and enables us to focus only on our applications and logs. I don't need to worry about the infrastructure behind it.
The best value I get from attending Splunk conferences is getting experts' help for specific use cases.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
A fantastic product that helps to monitor
What do you like best about the product?
I like its features and ability to search through logs or data. And the way it ingests all the data logs to provide better insight.
What do you dislike about the product?
Splunk IT cloud has steep learning curve, and there's not much solid documentation available for add-ons and application.
What problems is the product solving and how is that benefiting you?
It is helping us to investigate all the issues thoroughly and also helping us to identify the potential security breahces.
Splunk IT cloud
What do you like best about the product?
The way it integrate the logs of all the deployed services at one place is really awesome feature and visualization of the metrics derived from the integrated logger system is super cool.
What do you dislike about the product?
It mostly handle all the type of logs of our deoloyed service but when it comes to composite microservice metrics, it doesn't work well as a integrated services, but work well when we talk about single service
What problems is the product solving and how is that benefiting you?
Splunk we leveraged as a logger hub and monitoring services for mission critical application
Splunk IT Cloud takes reporting/alerting to another level
What do you like best about the product?
Splunk IT Cloud combines modern techniques with logging.
Providing alerting and reporting with powerfull visualisations.
A must for SRE teams
Providing alerting and reporting with powerfull visualisations.
A must for SRE teams
What do you dislike about the product?
Pricing can be done in different models.
Otherwise a great product.
Otherwise a great product.
What problems is the product solving and how is that benefiting you?
Splunk IT Cloud providing cruicial information by crunching logs.
Creating reporting on standard devops metrices and creating alert as well if SLA is breached.
Creating reporting on standard devops metrices and creating alert as well if SLA is breached.
Splunk IT Cloud is great tool for data analytics & Monitoring Solutions.
What do you like best about the product?
Splunk IT Cloud having many cool features including Centralized log management, Real time monitoring and Alerting. It provides integration with wide range of data sources.Splunk IT Cloud offers great scalability and flexibility.
What do you dislike about the product?
I fell some points where Splunk IT Cloud need to improve.
1.Cost Optimization
2.Support & Documentation can be enhanced more.
3.Need more attention in Learning Splunk IT Cloud. Ex- Live session for awareness can be helpful.
1.Cost Optimization
2.Support & Documentation can be enhanced more.
3.Need more attention in Learning Splunk IT Cloud. Ex- Live session for awareness can be helpful.
What problems is the product solving and how is that benefiting you?
We have integrated Splunk IT Cloud with Azure cloud.For Comprehensive and centralized monitoring Solutions.It helps to gain insights, detect anomalies also helps for troubleshooting issues. Overall we optimised performance of infrastructure.
Splunk is a great log/SIEM tool for enterprise, but comes with a steep cost
What do you like best about the product?
The ease of implementation and setup of Splunk Cloud was/is probably one of the advantages over competitors. In a short time, you can integrate data sources and gain telemetry into your environment. Splunk has an intuitive interface, at least for me, which allows you to explore data, create insightful visualizations and uncover hidden issues.
What do you dislike about the product?
Although the ease of standing up Splunk is its advantage, it can quickly grow to become unwieldy if you grow your data sources without limiting it to what you need. For example, do you need every single log coming from AWS? Probably not, but if you don't have good admins putting up guardrails for this, you'll not only grow to have too many data sources, but your costs will grow exponentially. Cost is my biggest dislike of Splunk; it's expensive relative to competitors.
What problems is the product solving and how is that benefiting you?
We have to make sense of large sets of data, and Splunk helps us ingest, aggregate, and analyze that data at scale. It gives us the valuable insights into our environment that we need. For example, our security team uses it to detect and respond to security incidents. We have a lot of security logs and parsing through them without Splunk is not an option. Splunk highlights what we need to pay attention to and gives us the valuable telemetry that we need in order to make quick decisions.
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