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Reviews from AWS customer

16 AWS reviews

External reviews

94 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Daniel Elías

Seamless integration, enhanced security, and good pricing

  • January 03, 2025
  • Review provided by PeerSpot

What is our primary use case?

Currently, I have Sophos UTM. I don't remember the details. I know it's about management. I have monitoring from Sophos, alongside the Sophos firewall and Sophos antivirus. Sophos manages the service, with people monitoring my network, including the data from my endpoints and firewalls. They can alert me if there is a security risk. I purchase this service through a distributor in Colombia because the service offers direct management and monitoring.

What is most valuable?

This integration of the antivirus and the firewall works together to enhance security. Integration is key in securing my system.

What needs improvement?

With artificial intelligence, there is room for improvement in all antivirus and security software. However, the bad actors are also improving their methods by using artificial intelligence.

For how long have I used the solution?

I have been using the solution since 2014 or 2015.

How are customer service and support?

Sometimes, I communicate with Sophos support. It was hard for me to talk with them since my English is not as good as American English.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used WatchGuard before. WatchGuard was used as part of Azure's antivirus suite. Although all firewalls work similarly, the integration of antivirus and firewall from one company decided my preference for Sophos.

How was the initial setup?

The people who sold me the solution helped me configure everything.

What about the implementation team?

The installation was done by one engineer. Inside my company, two or three people worked with him to deploy it, including my boss, a technician, and myself.

What's my experience with pricing, setup cost, and licensing?

The value between what I receive and what I pay is the best in the industry.

What other advice do I have?

I definitely recommend Sophos. I rate it a nine out of ten. 

Other firewall companies do not have antivirus development as well as Sophos. Sophos is unique in this regard, having developed its antivirus before the firewall, and now both are very good.


    Samaila Yusuf

Network protection strengthens through effective threat management features and secure access control

  • December 30, 2024
  • Review provided by PeerSpot

What is our primary use case?

I have been using Sophos UTM for the past six years to protect the network at my organization. I use it for my customers and to secure our internal infrastructure.

What is most valuable?

The zero-day protection and firewall rules are some of the most effective features for threat management. I can set the rules and features, and also use IPsec to connect all my on-premises servers and link them to Sophos UTM so that they are protected even when in the cloud. 

Additionally, I use it to control access into the building through a captive portal integrated across all the PCs we have, ensuring secure access only for authenticated users.

What needs improvement?

I would love to see artificial intelligence capabilities integrated into Sophos UTM. This would help reduce reliance on external support.

For how long have I used the solution?

I have been using the solution for the past six years.

What do I think about the stability of the solution?

There have been no issues with the stability of Sophos UTM.

What do I think about the scalability of the solution?

There have been no problems with the scalability of the solution.

How are customer service and support?

The technical support by Sophos is amazing, especially when I pay for the enhanced support. I receive maximum attention and it is a good system.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have been using these boxes for a long time now, all the way from CyberRoam until we migrated to Sophos.

How was the initial setup?

The initial setup was easy because I have been using these boxes for a long time. The operator provided an option to send someone down, however, I worked with them remotely and we were done with configuration in 30 minutes to an hour.

What about the implementation team?

They just sent somebody. However, I was able to handle most of it myself remotely due to my previous experience.

What's my experience with pricing, setup cost, and licensing?

Pricing has become expensive recently due to the dollar hike and naira value changes in Nigeria. Even though it's expensive, I consider Sophos a major first line of protection, so I pay for it nonetheless.

What other advice do I have?

I've been recommending Sophos UTM to others, and I would continue to do so. 

Overall, I would rate the solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises


    Fabian S.

Easy to administer Firewall for small AND big business

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
Fairly easy to administer
Many features
Stable and reliable product
A lot of community support possibilities
What do you dislike about the product?
Unfotunately it is End of Sale with a not yet stable and reliable successor
CLI complicated
What problems is the product solving and how is that benefiting you?
We use the Sophos UTM as an edge firewall and a internal firewall for seperating VLANs. Also SPam-Checking and Webproxy.


    Wael Awni

Offers considerable protection and employs a very well-structured pricing scheme

  • August 11, 2023
  • Review provided by PeerSpot

What is our primary use case?

Sophos UTM offers considerable protection and employs a very well-structured pricing scheme.

It's a good choice for businesses that need a basic security solution with a good price-performance ratio. However, it's not a good choice for businesses that need a complex security solution. That's why I'm also considering Fortinet, which can provide a more comprehensive security solution.

What is most valuable?

I like the simplicity of Sophos UTM and the web filtering features.

What needs improvement?

The application control is really bad. It needs a lot of enhancements. The traffic shaping and bandwidth control, and application control need a lot of work.

In future releases, Sophos can enhance its quality of service. 

For how long have I used the solution?

I have been using this solution for 11 years. 

What do I think about the stability of the solution?

There are two aspects to consider: software stability and hardware stability. The software is a bit stable, but the hardware needs a lot of improvement. So the software can be rated nine out of ten, but the hardware is only seven out of ten.

What do I think about the scalability of the solution?

The software solution is not very scalable. So, it can be improved. 

We have about 50 customers right now using this solution. 

How was the initial setup?

The initial setup is easy. It took half an hour to deploy. 

What about the implementation team?

It is a complex security solution for firewalls. So there are a lot of implementation concerns. It's not like a wireless solution or something like that. So there's no direct answer for this one, especially for security solutions.

For the deployment, maintenance, and management, you need two security engineers. You need security engineers, not just regular engineers.

What was our ROI?

The ROI is extremely high.

What's my experience with pricing, setup cost, and licensing?

The cost of the license depends on the size of the firewall appliance. There is a huge variety of pricing models.  

Sophos UTM has very reasonable pricing. 

What other advice do I have?

Overall, I would rate the solution an eight out of ten. 

It's a good firewall solution for small and medium businesses, but it's not the best choice for businesses with complex security requirements. 

I would recommend that businesses carefully consider their requirements before choosing Sophos UTM. If you need advanced application control, you should look for a different firewall solution.


    Yih How F.

Sophos UTM Deliver You A Reliable And Effecting Network Security Solution

  • June 07, 2023
  • Review provided by G2

What do you like best about the product?
- Integrated Security Feature With Multiple Functionality Into A Single Platform

- Sophos UTM Has An Intuitive And User Friendlys Interface That Simplified The Configuration And Management Of Security Policies

- ATP Feature Also Utilize Advanced Threats Preventions Mechanisms To Identify And Block Threats, Malware And Zero Attack
What do you dislike about the product?
- TAC Support Services Need To Improve On The Response Time

- Sophos UTM Need Regularly Releases Update And Patches On UTM OS To Address Vulnerabilities And Functionality
What problems is the product solving and how is that benefiting you?
- Consolidated Security Function ( Web Filter, Anti Virus, IPS ) Into One Single Device, This Make Administrators More Easier To Perform Configuration

- Reporting And Monitoring Provides Comprehensive Capabilities Allowing Organisation To Gain Visibility In To Network Activty


    Giovanni S.

Sophos is a great entry-level into computer security

  • May 09, 2023
  • Review provided by G2

What do you like best about the product?
I liked the options that were provided, they have an array of products that cover the endpoints or servers even firewalls
What do you dislike about the product?
It wasn't super simple to maneuver or get started.
What problems is the product solving and how is that benefiting you?
When I had it, it allowed me to secure the endpoint for my clients who were recently starting a new LLC but need peace of mind that it would work.


    Dayana C.

"Sophos UTM - Extraordinary For Growing Frameworks And The executives"

  • March 09, 2023
  • Review provided by G2

What do you like best about the product?
"We involved Sophos UTM as the foundation of our organization border support and each time we carried out another site we added one of these into the administration devices - it was perfect to have the option to halfway deal with these from one control center and carry out updates and arrangements across the globe. We involved a couple in HA mode to give flop over as far as unwavering quality and the help from Sophos was fabulous."
What do you dislike about the product?
Likely not exactly as component rich and performant as the Cisco/Fortinet contributions
What problems is the product solving and how is that benefiting you?
Not at all like different firewalls, it chops down superfluous program which implies it speeds up and execution of the framework. Eliminates malware and spyware on consistent premise. rate Effectiveness is very high in eliminating infections


    Seshu A.

Best UTM for the Medium type organization

  • August 11, 2022
  • Review provided by G2

What do you like best about the product?
policy creation & firewall rules creation are user friendly
What do you dislike about the product?
reports generation & log viewer need to imporve & network related thing some more need to have graphical view will be added advantages
What problems is the product solving and how is that benefiting you?
managing multiple ISP gateways


    Information Technology and Services

Sophos UTM is suitable for SME/education institute.

  • March 09, 2022
  • Review provided by G2

What do you like best about the product?
Sophos UTM is stable, I can say it included a lot of features inside one appliance such as AV, IPS, QoS, SD-WAN.
What do you dislike about the product?
The user interface is not friendly enough. I hope Sophos can give more visibility for the logs.
What problems is the product solving and how is that benefiting you?
The reason why I am saying Sophos UTM is good for SMEs is that it's cheaper than markets' firewalls.


    Nitesh K.

Sophos XG best Gateway

  • February 02, 2022
  • Review provided by G2

What do you like best about the product?
Sophos XG is easy to deploy, configure and manage. The features like web filter, Application filter, Email Protection, Server protection are great in their purpose.
What do you dislike about the product?
Customer support needs to be improved as sometimes it takes lots of time to connect. Licencing cost should be reviewed for small organizations. Some features need the training to configure.
What problems is the product solving and how is that benefiting you?
Configured remote VPN on Sophos XG firewall which helps me to connect the users from other locations. I can easily configure the web filter and application filter to filter unproductive traffic. Different types of reporting give an easy analysis of network traffic.
Recommendations to others considering the product:
It is the best firewall with all the advanced features. Highly recommended for any organization