My company deals with eight clients who use Sophos UTM. My company's clients mainly use Sophos UTM for protection against threats and for other purposes like content filtering, web filtering, and VPNs.
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Sophos UTM
What do you like best about the product?
I like best dashboard and create a firewall rule.
What do you dislike about the product?
The log viewer is the worst specification. it is so complicated and I can't find what I'm looking for
What problems is the product solving and how is that benefiting you?
i can configure my network, firewall rule. Thanks to VPN, I can include users in the local network.
With great functionalities like content filtering and web filtering, the tool needs to improve its scalability
What is our primary use case?
What is most valuable?
The most valuable features of the solution are application filtering and web filtering.
What needs improvement?
Sophos UTM needs to streamline the VPN configuration. It also needs to fix the concerns related to the solution's Port Address Translation (PAT) rule.
In the future, I want Sophos UTM to provide users with sandboxing features.
The scalability of the product is an area with certain shortcomings where improvements are required. Sophos should give some flexibility to users, especially when you run low on things like memory and storage.
The support team's turnaround time is an area of concern where improvements are required.
For how long have I used the solution?
I have been using Sophos UTM since 2018. My company has a partnership with Sophos UTM.
What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a five out of ten.
With Sophos UTM, I have noticed that you cannot upgrade the physical devices, meaning you cannot change the memory or the hardware. If you want an upgrade, then you have to go to select the next model or a bigger model offered by Sophos.
One of my company's clients uses the tool in an environment consisting of 20 people, while another client uses the tool in an environment consisting of 20,000 people.
How are customer service and support?
Whenever my company contacts the support team of Sophos, we get really good support.
I rate the technical support a seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have experience with Fortinet FortiGate, Check Point, and Cisco ASA. My company uses different products depending on the preferences of our customers.
How was the initial setup?
The product's initial setup phase was relatively easy. I rate the product's initial setup phase a six out of ten.
The solution is deployed on an on-premises model.
The solution can be deployed in three days, depending on the size of an organization. If it's a small company, you can finish the deployment process in a day, but if it's a big company with a lot of requirements, it could even take a week to do the full deployment. The product's initial deployment takes a few hours, but the customization to be carried out to suit an organization's structure takes time, and it depends on how big the company is and what customizations the customer wants in terms of modules.
What's my experience with pricing, setup cost, and licensing?
Sophos UTM is a reasonably priced product.
I rate the product's price a five on a scale of one to ten, where one is cheap, and ten is expensive.
What other advice do I have?
Sophos UTM is a good tool, especially for SMBs. Sophos UTM has a lot of features that enterprise-sized businesses ask for, but they don't really work very well. For SMBs, the product's features are very good. The setup phase of Sophos UTM can be carried out quickly. In Sophos UTM, it is easy to troubleshoot.
I rate the overall tool a seven out of ten.
Which deployment model are you using for this solution?
On-premises
A modesty powerful firewall solution
What do you like best about the product?
Many features for endpoint and network security
What do you dislike about the product?
The support isn't the greatest
Troubleshooting is difficult as some basic parameters operations are invisible in the troubleshooting GUI sections
Troubleshooting is difficult as some basic parameters operations are invisible in the troubleshooting GUI sections
What problems is the product solving and how is that benefiting you?
Securing user end points, network and internal systems
It meets our compliance needs for antivirus, but the printed provisioning needs improvement.
We use it for antivirus.
How has it helped my organization?
It meets our compliance needs in an elastic computer environment.
What is most valuable?
It meets our compliance needs for antivirus.
What needs improvement?
The printed provisioning is the primary thing that needs improvement.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It is a little too CPU resource intensive, so we would like to see improvements there.
What do I think about the scalability of the solution?
We are running about a couple hundred EC2 instances. Overall, the AWS Marketplace product should be a better fit, but it is a little pricier.
How is customer service and technical support?
When we need technical support, we just engage the vendor, then figure out what our requirements are from there.
How was the initial setup?
The integration and configuration of this product on our AWS environment is a little clunky right now.
The product is a standalone in terms of integration.
What other advice do I have?
Going forward, we need to look at the provisioning pieces and the resource utilization.
It provides a solid firewall, but they could improve on the support
We are using as a firewall product.
How has it helped my organization?
It helped to connect our satellite offices to the main Amazon infrastructure in a circular way.
What is most valuable?
It provides a solid firewall.
What needs improvement?
We had some problems with the configuration. They had provided a CloudFormation template, and we had to go several rounds to make it work.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It's pretty stable. For our usage, it has been pretty good.
What do I think about the scalability of the solution?
We are a small company with a small infrastructure. For our infrastructure, it is perfectly solid. I don't have experience using it on a larger scale.
How is customer service and technical support?
They could definitely improve on the support, especially in other countries. Right now, it is just average. For example, we have a team in India. When they face issues, they have to go to Australia or talk to somebody in the US to receive support. They should be more responsive and have more local offices.
What about the implementation team?
AWS has been pretty good. It is well integrated and pretty user-friendly. Initially, we experienced issues with the configuration because Sophos provided us a CloudFormation template, which caused us some back and forth. By now, the process may have improved.
What's my experience with pricing, setup cost, and licensing?
Purchasing it through the AWS Marketplace went smoothly. We did not have any issues and the pricing was decent.
We decided to purchase through the AWS Marketplace because of the integration with the AWS infrastructure, firing it up and configuring it was very seamless.
Which other solutions did I evaluate?
We originally considered Barracuda and another solution.
We chose Sophos because we thought that it provided superior service. Also, they have a long history in the market, and I received a recommendation from one of my consultants.
What other advice do I have?
I would recommend to take a look a product, as it is a good product apart from the improvements that I mentioned. We are very happy with the product so far.
It is used as a standalone. We don't integrate it with other systems.
My experience
What do you like best about the product?
I think that the best quality is the support
What do you dislike about the product?
In my opinion, it is a bit too much expensive
What problems is the product solving and how is that benefiting you?
Virus scanning. Good protection.
Antivirus
What do you like best about the product?
The virus database is constantly updated
What do you dislike about the product?
You have to run it for use, it does not start automatically.
What problems is the product solving and how is that benefiting you?
For schools. It has a good virus database.
Recommendations to others considering the product:
Good product
Sophos
What do you like best about the product?
A great and useful tool that allows us to deploy sophos to machines as well as manage our corporate devices helping keep devices up to date and malware free.
What do you dislike about the product?
Nothing yet, it serves it purpose at my work environment and is beneficial to the company. I would like a weekly report on devices.
What problems is the product solving and how is that benefiting you?
It’s allows us to deploy agents to laptops, mobiles and desktops. It notifys the IT Team when a device has malware.
Recommendations to others considering the product:
N/A
Sophos
What do you like best about the product?
It pretty much blocked mostly everything. It was pretty inexpensive software compared to what my company is using now.
What do you dislike about the product?
It blocked almost everything. Even company related sites. It was also pain to uninstall this software as well.
What problems is the product solving and how is that benefiting you?
Anti-virus software suite.
Helpful for email filtering
What do you like best about the product?
We like that it filters out spam emails and emails from people that we do not know.
What do you dislike about the product?
Do not like that sometimes I don't get emails fro multiple days that would've been helpful to get earlier.
What problems is the product solving and how is that benefiting you?
Spam/many emails
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