We use Splunk to create dashboards and do analysis.
External reviews
External reviews are not included in the AWS star rating for the product.
Great product poor customer service
Enables us to create dashboards and do analysis but has limitations
What is our primary use case?
What is most valuable?
What needs improvement?
Splunk can be used primarily to port log files, allowing for easy and quick management of large amounts of logs. However, this can also be a drawback due to the configuration, parsing, and dashboard creation limitations. Communication is stream-based, which means you need to do a lot of pre-emptive setup to get a nice export. Another issue with Splunk is its streamlined nature; it reruns the query whenever you refresh a dashboard. This becomes problematic if you have a large volume of log files, as it can be slow, resource-intensive, and require significant storage space.
It is designed to process and analyze log files. You feed log files into the platform, automatically extracting different fields. This allows you to filter and manipulate the data in a stream-based manner. Essentially, you pass a log file through various filters sequentially, enhancing or reducing its size by adding or removing information. However, this stream-based approach can make it challenging to create detailed dashboards easily. The platform primarily focuses on log files and is unsuitable for real-time data analysis.
For how long have I used the solution?
I have been using Splunk Enterprise Platform for one or two years.
What do I think about the stability of the solution?
The product is stable.
I rate the solution’s stability a six out of ten.
What do I think about the scalability of the solution?
It can be very slow if you have a lot of data, and scaling it up for better performance can be quite expensive.
A thousand users use this solution. We have many systems and a lot of data.
It is centrally deployed and used extensively across various systems. I use it daily, but sometimes I only use it once a month. It depends on the data I need or the issue I'm investigating.
I rate the solution’s scalability a four out of ten.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
I wouldn't recommend Splunk Enterprise Platform because it's slow and has significant limitations.
Overall, I rate the solution a six out of ten.
Which deployment model are you using for this solution?
Useful for cloud-based monitoring but improvement is needed for providing a shareable format
What is our primary use case?
We used the product for cloud-based monitoring or systems monitoring.
What is most valuable?
The key difference I noticed for my use case, which involved understanding user behaviors and responses to digital elements, was that I could obtain more detailed reporting than what was possible with Amplitude. I could download a file with very specific information, which was helpful.
I did not use it for real-time monitoring. My focus was on investigating incident reports to understand the extent of user impact. Primarily, I utilized the Splunk Enterprise Platform to analyze user behavior.
I found the incident notification to be very helpful. While Splunk Enterprise Platform provided detailed data, it didn't seem to check as many boxes for user behavior as Amplitude did. At the same time, I'm not sure if Amplitude offers features for monitoring or incident coverage.
Its ability to access granular details in Excel was beneficial. It's always helpful to transition from visualizations to detailed user reports.
What needs improvement?
The tool lacked in providing a shareable format. I had to use pivot tables and manually parse and edit the data to create a visualization-friendly format. It was helpful when we had an issue. What would make it stronger is if it were more proactive. For example, if it highlighted major incidents and their impact on users without digging through notifications, that would be better. Typically, the first question we get is, "Oh, we had an incident. How bad was it? How many customers were impacted?" So having that information pop up from the notification would be helpful.
What do I think about the stability of the solution?
Splunk Enterprise Platform is stable.
What do I think about the scalability of the solution?
I saw no issues or reasons to think that the product wouldn't scale over time. Our data is growing.
How are customer service and support?
I haven't contacted the tool's support.
What other advice do I have?
I rate the overall product a seven out of ten.
I would recommend it for incident management reporting. I would not advise it for understanding user behavior or usage. If I had to choose between Splunk Enterprise Platform and Amplitude, I would probably go with Amplitude, but I also have no familiarity with what their incident reporting is like.