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    Amazon Connect Enhancements

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    Sold by: Veradium 
    Modernize your contact center with Amazon Connect Enhancements. We help existing Amazon Connect customers implement new features and Generative AI capabilities to boost agent productivity, streamline operations, and deliver exceptional customer experiences.

    Overview

    Overview of the Service Offering

    Amazon Connect Enhancements is designed for organizations already using Amazon Connect who want to unlock new capabilities and drive more value from their investment. With enhancements such as Generative AI-powered agent assist, advanced analytics, and integration of new digital channels, this offering modernizes your contact center without requiring a full migration or rebuild.

    What Should Be Done as Part of the Service Offering

    As part of this service offering, Veradium will:

    • Assess your current Amazon Connect environment and identify opportunities for modernization.
    • Implement new Amazon Connect features such as Contact Lens, Wisdom, Voice ID, and outbound campaigns.
    • Integrate Generative AI for real-time agent assist, call summarization, and sentiment analysis.
    • Extend omnichannel capabilities including chat, SMS, and email.
    • Optimize workflows and reporting with AI-driven insights.

    How We Deliver the Service Offering to the Customer

    Veradium delivers this service in a phased approach:

    1. Discovery – Review current Connect setup and business objectives.
    2. Design – Define an enhancement roadmap aligned to your goals.
    3. Implementation – Deploy new features, AI capabilities, and integrations.
    4. Optimization – Provide training, monitoring, and ongoing improvements.

    Our team of Amazon Connect specialists ensures enhancements are implemented with minimal disruption while maximizing ROI and agent productivity.

    Highlights

    • Improved agent productivity through Generative AI-driven assistance and automation.
    • Enhanced customer satisfaction with personalized, proactive, and seamless interactions.
    • Future-proof contact center operations with scalable, pay-as-you-go innovation.

    Details

    Sold by
    Veradium 
    Categories
    Implementation 
    Contact Center 
    Delivery method
    Deployed on AWS

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    Pricing

    Custom pricing options

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    Support

    Vendor support

    We offer comprehensive support 24/7 support via email info@veradium.comÂ