Sold by: Dedicatted
Dedicatted's secure GenAI hub on AWS generates personalized patient/member communications (reminders, explanations, education) compliant with HIPAA/GDPR. Healthcare and insurance providers boost engagement 40%, reduce no-shows, and improve outcomes via multichannel delivery.
Overview
Service Overview
Generic patient communications lead to low engagement, missed appointments, and poor adherence; personalized content at scale requires massive resources. This AWS-native hub uses Amazon Bedrock for empathetic, context-aware messaging tailored to individual health literacy, language, and journey stage (e.g., post-surgery instructions in simple Spanish). Messaging workflows are orchestrated with AWS Step Functions and AWS Lambda to ensure every outreach follows a consistent, traceable process (retrieve context, generate, validate, send, log). Fully auditable with consent management for regulatory compliance.
What We Deliver
- Personalized emails, SMS, portals, IVR scripts.
- Automated reminders, EOB explanations, care plans.
- Engagement analytics and A/B testing.
- Integrations with EHR (Epic, Cerner), claims systems.
Key Features
- Persona adaptation: Tailors tone/complexity (e.g., "pediatric flu shot reminder" vs. "oncology follow-up").
- Multimodal output: Text, voice, video summaries from clinical notes.
- Compliance guardrails: Screens for accuracy, bias; logs all generations.
- Feedback loop: Learns from opens/clicks/responses to refine.
Business Results
- 40% engagement uplift.
- 25% no-show reduction.
- 60% admin time savings.
Highlights
- Personalized HIPAA-compliant patient/member messages via Bedrock
- Reminders, EOBs, education across SMS/email/portal
- Boost engagement 40%, cut no-shows 25%
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
Support Details:
At Dedicatted, we are committed to providing our customers with exceptional support to ensure they receive the most value from our product. Customers who purchase our product can expect to receive the following level of support:
Contact information: Customers can reach out to us via email at contact@dedicatted.com or through our website.
Support channels: We offer a variety of support channels to ensure our customers receive timely and efficient support. Our support channels include:
- Email: Customers can email our support team at any time with questions or issues. We strive to respond within 24 hours.
- Google Chat: Customers can chat with our support team in real-time to get quick answers to their questions or assistance with any issues they may be experiencing.
- Phone support: Customers can call our support team during business hours, Monday through Friday, from 9 am to 5 pm EST.
Support level: We provide technical support for our product, including assistance with installation, configuration, and troubleshooting. Additionally, we offer guidance and best practices to help customers optimize their DevOps processes.
Overall, our goal is to ensure our customers receive exceptional support and have a positive experience with our product. We are committed to helping our customers achieve success with their DevOps processes and AWS cloud adoption.