Splunk Support & Monitoring

The primary support and monitoring activities for Splunk solutions include:

Monitoring and Detection: Control mechanisms for assessing the health of the client's Splunk environment at various levels. These alerts trigger our management and incident response workflow, prompting our team to address the issue.

Assisted Monitoring: Investigation and insights into the utilization of the Splunk environment in order to detect anomalies and latent issues. Analysts proactively oversee the Splunk environment through dashboards tailored for these analyses, generating reports for assessing opportunities for enhancing the Splunk environment.

Error Management: Analysts monitor error messages generated by the Splunk environment, triggering our management and incident response workflow when necessary.

Recommendations Report: Monthly, a report is generated detailing the health of the Splunk environment, including analyses and improvement recommendations performed by our team of Splunk architects and administrators.