Sold by: AlloBrainÂ
Unlock your company's full customer support potential with AlloIntelligence! Our powerful semantic analysis solution provides comprehensive insights into every customer interaction, enabling you to elevate your brand's support quality and enhance customer satisfaction. With AlloIntelligence, experience a seamless integration of valuable data into your CRM, empowering your large enterprise to thrive in the ever-competitive business landscape.
Overview
You have difficulty in efficiently analyzing and tracking customer interactions across multiple channels, leading to inconsistent quality of support and a lack of valuable insights for improving customer satisfaction? AlloIntelligence's semantic analysis solution comprehensively analyzes all customer-brand exchanges across various communication channels, as well as evaluates the performance of customer support representatives. AlloIntelligence will help you improve your quality of customer support, gain valuable insights on support areas needing improvement, and enhanced CRM data for better customer understanding and relationship management.
Highlights
- Automatically transcribe all your customer support conversations and analyze them in one sight
- Quality monitor your calls automatically with a specific set of criteria you want to evaluate at scale
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Enterprise | Minimum of usage - Analysis of your contacts with our quality monitoring models (e.g. 12 months and 960k emails with 10 criteria if only emails) | $48,000.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Quality monitoring of your calls | Criterion analysis for one minute of call | $0.008 |
Quality monitoring of your chat | Criterion analysis for a chat session | $0.005 |
Quality monitoring of your emails | Criterion analysis for an email discussion | $0.004 |
Vendor refund policy
Thank you for your purchase. Please be aware that all sales are final and we do not offer refunds. We encourage you to review your order carefully before completing your purchase. If you encounter any issues or have questions about your product, please contact our customer support team, and we will do our best to assist you.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
You will have a direct access to our customer support team, that you can join by email with an expected answer of 2 hours maximum. A Customer support manager will be linked to your needs and you will have direct access to him.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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