Sold by: AlloBrain
Unlock your company's full customer support potential with AlloIntelligence! Our powerful semantic analysis solution provides comprehensive insights into every customer interaction, enabling you to elevate your brand's support quality and enhance customer satisfaction. With AlloIntelligence, experience a seamless integration of valuable data into your CRM, empowering your large enterprise to thrive in the ever-competitive business landscape.
Overview
You have difficulty in efficiently analyzing and tracking customer interactions across multiple channels, leading to inconsistent quality of support and a lack of valuable insights for improving customer satisfaction? AlloIntelligence's semantic analysis solution comprehensively analyzes all customer-brand exchanges across various communication channels, as well as evaluates the performance of customer support representatives. AlloIntelligence will help you improve your quality of customer support, gain valuable insights on support areas needing improvement, and enhanced CRM data for better customer understanding and relationship management.
Highlights
- Automatically transcribe all your customer support conversations and analyze them in one sight
- Quality monitor your calls automatically with a specific set of criteria you want to evaluate at scale
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Enterprise | Minimum of usage - Analysis of your contacts with our quality monitoring models (e.g. 12 months and 960k emails with 10 criteria if only emails) | $48,000.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Quality monitoring of your calls | Criterion analysis for one minute of call | $0.008 |
Quality monitoring of your chat | Criterion analysis for a chat session | $0.005 |
Quality monitoring of your emails | Criterion analysis for an email discussion | $0.004 |
Dimensions summary
This contract splits pricing by the channel you monitor. You pay per unit for call analysis, billed by the minute of call. Chat analysis bills per chat session, and email analysis bills per email discussion. Each channel scales with your usage volume, so you buy only the channels you need. The Enterprise dimension sets a minimum usage commitment over your contract term, bundling analysis of your contacts against quality monitoring models. For example, a 12-month term could cover 960k emails scored on 10 criteria if you monitor emails only.
Top-of-mind questions for buyers
Call monitoring bills per minute of recorded call analyzed against your criteria. Chat monitoring bills per chat session. Email monitoring bills per email discussion. Each interaction is scored automatically against your quality grid, so your count reflects the volume of interactions you route through the models.
The call, chat, and email dimensions each bill independently by their own unit. The Enterprise dimension sets a minimum usage commitment across your contract term. You draw down that commitment as you analyze contacts. Channels you do not use add nothing, so you pay for the volume you actually process.
The Enterprise example ties committed volume to criteria count, such as 960k emails scored on 10 criteria over 12 months. More criteria per interaction increases the analysis work counted against your commitment. Your quality grid defines these criteria, so richer scoring consumes commitment faster than lighter grids.
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
You will have a direct access to our customer support team, that you can join by email with an expected answer of 2 hours maximum. A Customer support manager will be linked to your needs and you will have direct access to him.
AWS infrastructure support
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