Sold by: ZIWO
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ZIWO is a cloud native contact center and customer experience platform designed for modern businesses. With omnichannel communication, voice AI agent, voice analysis intelligence, open APIs, and seamless CRM integrations, ZIWO empowers companies to deliver smarter, more human customer interactions. Need Custom Solution? Our Sales team can assist you.
4.9
Overview
ZIWO is the AI-Powered Cloud Contact Center Built for the MENA Region Trusted by leading enterprises across the MENA region, ZIWO empowers businesses to deliver exceptional customer experiences through a unified, cloud-based contact center platform. Designed for reliability, scalability, and ease of deployment, ZIWO brings together voice, chat, and messaging into one intuitive solution that helps organizations stay truly customer-first while simplifying operations and accelerating growth.
At the core of ZIWO is its advanced Voice AI and Voice Intelligence suite, transforming every conversation into actionable insights. With features like real-time call transcription, automated call summaries, sentiment analysis, and speech-to-text analytics, businesses can better understand customer needs, enhance agent performance, and make data-driven decisions that improve service quality.
Whether managing remote teams or scaling across multiple regions, using our flexible architecture and seamless AWS-powered infrastructure ensure exceptional performance, security, and uptime. From smart routing and CRM integrations to deep AI-driven analytics, ZIWO equips organizations with the tools to communicate smarter, respond faster, and grow stronger.
Key Capabilities:
- Unified platform for voice, chat, and messaging
- Voice AI Agent for intelligent, automated customer interactions
- Voice Intelligence for call analysis: transcription, summaries, and sentiment tracking
- Easy integration with popular CRMs and business tools
- Scalable cloud architecture built on AWS for reliability and performance
ZIWO - Simplify communication. Amplify customer experience. Designed for regional compliance, multilingual support, and rapid deployment.
Highlights
- Unified & Scalable Communication Platform All-in-one solution for voice, chat, and messaging, hosted on AWS for unmatched reliability, performance, and scalability.
- AI-Powered Voice Intelligence Advanced Voice AI Agents with real-time transcription, call summaries, and sentiment analysis to boost customer experience and agent efficiency.
- Seamless Integration & Regional Readiness Easily connects with leading CRMs and business tools, offering multilingual support, regional compliance, and rapid deployment across MENA.
Details
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Deployed on AWS
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Pricing
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Try this product free according to the free trial terms set by the vendor.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Cloud Business Phone System | Easy and Flexible Voice Solution includes: Softphone for desktop, Free Standard IVR(Interactive Voice Response) and Free Standard DID (Subject to Local Regulations) | $880.00 |
Cloud Contact Center | Everything in Cloud Business Phone System, plus Free Admin User licenses, Mobile App for Android & iOS, call recordings and many more | $1,708.00 |
AI Voice Agent | ZIWOs AI Voice Agent automates customer interactions across multiple languages, including Arabic dialects, to deliver seamless 24/7 support. It efficiently handles FAQs, captures and qualifies leads, and intelligently routes complex requests to human agents when needed. By eliminating repetitive tasks, it frees your team to focus on high-value conversations, scales instantly to manage high call volumes without additional staffing, and reduces operational costs while improving response times and customer satisfaction. Voice AI Agent Charges: its per minute charge (consumption based) the cost highlighted above is the basic package that give you 400 minutes a month for more details on pricing its advisable to request for a private offer customized as per your use-case and consumption of minutes. | $1,200.00 |
Dimensions summary
You choose from three per-user options that build on each other. Cloud Business Phone System (Users) covers voice calling with a desktop softphone and standard IVR. Cloud Contact Center (Users) adds admin licenses, mobile apps, call recordings, and more. Both are billed per user for the contract term. AI Voice Agent (Users) works differently: it is consumption-based, charged per minute. The basic package includes 400 minutes each month. Higher usage requires a custom private offer sized to your call volume. You can pick one option or combine them as your needs grow.
Top-of-mind questions for buyers
Each user is one named agent or staff account on the platform. You are billed per user for the contract term. Cloud Business Phone System requires a minimum of 3 users. Admin user licenses on Cloud Contact Center are included and not charged separately.
AI Voice Agent is consumption-based, charged per minute of call handling. The basic package includes 400 minutes each month. If your usage grows beyond that, you request a custom private offer sized to your expected minute volume. Setup fees or channel fees are not included in the per-minute rate.
The per-user options and AI Voice Agent bill independently on the same account. User licenses are a flat per-user charge for the term. AI Voice Agent adds per-minute usage charges on top. Your total combines the fixed per-user fees with variable minute consumption.
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Custom pricing options
Request a private offer to receive a custom quote.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
ZIWO Cloud Contact Center is 24/7 Round-The-Clock Local Support in English & Arabic. Reach us on: support@ziwo.io
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
AminMohamed A.
Operation manager
Reviewed on May 11, 2025
Review provided by G2
What do you like best about the product?
Easy tracking system for reporting history
What do you dislike about the product?
Keeps dropping 2-3 times a week and disconnecting calls.
What problems is the product solving and how is that benefiting you?
Fixing calls connectivity
Eyad M.
Customer service representative
Reviewed on Apr 10, 2025
Review provided by G2
What do you like best about the product?
Ease of Use
Ease of Implementation
Customer Support
Ease of Implementation
Customer Support
What do you dislike about the product?
There is nothing about about that software..
What problems is the product solving and how is that benefiting you?
It helps us to make calls in a good and high quaility
Zeyad M.
Operations team lead.
Reviewed on Apr 02, 2025
Review provided by G2
What do you like best about the product?
Ease of Use
Ease of Implementation
Customer Support
Ease of Implementation
Customer Support
What do you dislike about the product?
Nothing bad about such a good software..
What problems is the product solving and how is that benefiting you?
It helps us to make calls in a good quality.
Abdelrahman M.
Operation team lead
Reviewed on Apr 02, 2025
Review provided by G2
What do you like best about the product?
Ease of Use
Ease of Implementation
Customer Support
Ease of Implementation
Customer Support
What do you dislike about the product?
No thing bad regarding such software here..
What problems is the product solving and how is that benefiting you?
It helps us to make a calls in a good quality.
Randa E.
Operations team lead
Reviewed on Mar 28, 2025
Review provided by G2
What do you like best about the product?
Ease of Use
Ease of Implementation
Customer Support
Ease of Implementation
Customer Support
What do you dislike about the product?
There is no thing bad about Ziwo software.
What problems is the product solving and how is that benefiting you?
It helps us to make calls in a good quality.