Sold by: Workato, Inc.
Deployed on AWS
Workato's Agent B2B Package, a Low-code, no-code Agentic Orchestration Platform allows customers rapidly build, manage powerful AI support agents that take action, and orchestrate workflows.
Overview
AgentX Support, a purpose-specific Agentic AI app that helps businesses deliver exceptional customer support at scale. It streamlines support workflows, automates resolutions with AI powered search and orchestration, and empowers agents with the right insights, reducing costs while improving customer satisfaction.
As an AWS partner, Workato connects Amazon S3, Amazon SQS, Amazon SNS, Amazon RDS, Amazon Redshift, Amazon Lambda, and many other AWS services with on prem and SaaS applications automating actions to address mission critical business needs successfully.
For Private Offers please contact: aws_sales@workato.com
Pricing: $120,000
Highlights
- Delight customers while reducing costs
- Drive better customer experience with natural language, conversational interactions, and higher resolution rate with AI Agents that can take multi-step actions
- Achieve faster response times by giving your human agents superpowers in the app they work. Scale without scaling costs with AI Agents doing the bulk of the work
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
AgentX B2C Support | Workato AgentX Support - B2C Package | $120,000.00 |
Dimensions summary
This listing offers one pricing dimension: AgentX B2C Support, sold under a contract. You buy the B2C Support Genie, an AI agent for high-volume consumer support. Pricing follows a platform fee and cost model based on consumption.
Top-of-mind questions for buyers
A unit is licensed capacity for the B2C Support Genie, an AI agent that handles high-volume consumer support. It answers questions, resolves requests, and hands off to a live agent when needed. You buy units under your contract to cover the support volume you expect.
Yes. Pricing combines a platform fee with charges based on consumption, so your cost reflects how much work the agent does. As the agent handles more support conversations or heavier AI workloads, the consumption-based portion of your bill grows on top of the platform fee.
Your spend tracks usage. You pay a platform fee plus consumption-based charges rather than a flat fixed cost that never varies with activity. To handle more volume, you scale your consumption under your contract terms.
www.workato.com
Helpful?
Vendor refund policy
Workato sells an annual subscription service that is payable in advance. Unfortunately, no refunds are available during the term but customers may elect not to renew at the end of their subscription.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
The Workato Success Center offers customers and prospects access to free documentation, tutorials, and community forums (support.workato.com). Workato also allows customers to file Support tickets through the Workato Success Center (https://support.workato.com/en/support/tickets/new ). Enterprise Support, which includes Customer Success and faster SLA's, is also available as a paid service.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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