D3Clarity Amazon Connect Omnichannel Implementation Services

Launching a modern omnichannel contact center can be challenging without the right design, configuration, and expertise. With D3Clarity’s Amazon Connect Omnichannel Implementation Services, you gain a trusted AWS Advanced Tier Consulting Partner and Amazon Connect Delivery Partner with deep expertise in voice, chat, and email channel integration. We accelerate time to value by guiding your team through every step—ensuring your Amazon Connect solution is production-ready, scalable, and secure.

• Amazon Connect Setup: Full configuration of your contact center within your AWS environment, ready for production
• Number Provisioning Support: Assistance with acquiring and configuring up to 3 toll-free or 10DLC numbers
• Omnichannel Enablement: Activation of inbound voice, chat, and email channels for seamless customer engagement
• CRM Integration: Connection of Amazon Connect to** Salesforce and other CRMs**, including screen pops, automated lookups, and agent whispers
• Intelligent Routing: IVR design plus chat/email flow architecture with up to five queues and routing profiles
• Contact Lens AI: Implementation of Contact Lens AI for real-time transcription, sentiment analysis, dashboards, and reporting for AI-powered customer insights
• Secure Data Management: Configuration of safe storage for transcripts and recordings with enterprise-grade protections
• Knowledge Transfer & Training: Hands-on enablement, documentation, and training to ensure your team’s long-term success

• AWS Advanced Tier Consulting Partner for 10+ years
• Amazon Connect Delivery Partner
• Proven Salesforce and CRM integrations expertise
• Successful implementations across industries, languages, and teams from 5 to 1,000 agents
• Experience supporting compliance and security frameworks (HIPAA, SOC 2 Type 2, NIST)

D3Clarity helps you maximize your results with AWS Partner Funding programs. If you are eligible, these programs can reduce or eliminate costs:

• Proof-of-Concept (POC): AWS-funded pilots for small-scale or initial deployments
• Migration Acceleration Program (MAP): Funding for large enterprise migrations
• Well-Architectured Partner Program Funding: Funding for new AWS infrastructure in existing accounts

Ask our team how to maximize AWS funding for your implementation.

• Typical deployment: ~4 weeks (scope dependent)
• Customized professional services pricing — often offset by AWS Partner Funding

• Go live in weeks, not months
• Reduce operating costs compared to legacy systems
• On-demand scalability with no long-term license fees
• AWS-native contact center with seamless CRM and analytics integration

AWS Services Disclosure:

This implementation may include the use of Amazon Connect, Contact Lens AI, AWS Lambda, S3, KMS, IAM, CloudTrail, and/or CloudWatch among other AWS products. The D3Clarity Amazon Connect Omnichannel Implementation Services includes professional services only. AWS infrastructure and any third-party service usage fees are billed separately by AWS and/or the vendors. These charges are the responsibility of the customer.