Sold by: Cordea Consulting
Cordea Consulting, an AWS Public Sector Partner (PSP), specializes in implementing Amazon Connect contact centers for hospitals and health systems, enabling rapid deployment with minimal setup and no coding required. With a cloud-based, AI-powered approach, Amazon Connect enhances patient engagement, optimizes agent efficiency, and allows healthcare organizations to innovate in minutes instead of months. Cordea’s team of Epic and AWS experts has successfully deployed Amazon Connect pilot projects, demonstrating its scalability, cost-effectiveness, and seamless integration with EHR systems.
Overview
Cordea Consulting empowers hospitals and health systems with Amazon Connect, a cloud-based, AI-driven contact center solution that enables rapid deployment and seamless scalability. Unlike traditional contact centers that require costly infrastructure and lengthy implementation timelines, Amazon Connect allows healthcare organizations to set up operations in just a few steps, add remote agents, and begin engaging with patients immediately. With pay-as-you-go pricing and an intuitive interface that requires no coding, hospitals can optimize contact center performance while reducing operational costs.
By leveraging AI, real-time EHR data access, and omnichannel capabilities, Cordea’s Amazon Connect implementations enhance patient experience, streamline workflows, and improve service efficiency. Intelligent call routing, sentiment analysis, and AI-powered chatbots ensure that patients receive timely and personalized support. At Jupiter Medical Center, Cordea replaced a $700K legacy system with an Amazon Connect-powered contact center, improving patient engagement, automating scheduling, and reducing wait times—all within a rapid deployment timeframe.
As an AWS partner, Cordea has the expertise to design and implement Amazon Connect solutions tailored to each healthcare organization’s unique needs. Whether integrating with Epic, optimizing workforce management, or automating patient communications, our team ensures a seamless transition to a cloud-based contact center. With Amazon Connect, hospitals and health systems gain the flexibility to make real-time changes, scale operations effortlessly, and future-proof their contact center strategy while maintaining compliance and security.
Highlights
- Fast, Flexible, Compliant, and Scalable Solution – Amazon Connect enables hospitals to set up a fully functional contact center in a few steps, add minutes, not months, with no coding required.
- AI-Powered and Cost-Effective – Intelligent automation, real-time EHR integration, and pay-as-you-go pricing reduce costs while addressing staffing challenges and significantly improving workforce productivity, patient engagement, and operational efficiency.
- Proven AWS and Epic Expertise – Cordea has successfully implemented Amazon Connect for healthcare organizations, ensuring seamless Epic integration and rapid deployment of cloud-based contact centers.
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For more information, [click here] (https://39702164.hs-sites.com/aws-for-healthcare ) or email info@cordeaconsulting.com .