Sold by: Arystech
Unlock the full power of Amazon Connect with 24/7 managed services from Arystech. We deliver proactive monitoring, change management, AI integrations, and analytics tailored to your CX goals. This offering includes system health checks, contact flow tuning, real-time metrics dashboards, workforce integration, and custom reporting - all backed by AWS-certified engineers and a named account manager.
Overview
Your contact center is only as good as the team running it.
Amazon Connect is a powerful platform, but to realize its full potential, AI-powered customer experience, omnichannel communication, scalable routing, and data-driven insights, you need more than setup. You need ongoing management and optimization.
That’s where we come in. Arystech’s Amazon Connect Managed Services is a comprehensive solution to operate, improve, and scale your Connect environment, without adding internal overhead.
We deliver:
- 24/7 monitoring and incident response
- Real-time contact lens analytics and agent performance dashboards
- AI features including Amazon Lex, Contact Lens, and machine learning insights
- Up to 10 small change requests/month (flows, routing, UI changes)
- Regular security reviews, backups, and failover planning
- Workforce management (WFM) integration and CRM connectivity
- Quarterly Business Reviews (QBRs) with roadmap insights
- Named technical account manager (TAM) for direct support
Built for organizations who want:
- Zero downtime contact center operations
- Actionable performance insights and contact analytics
- Faster adoption of new AWS features (like agent workspace, generative AI)
- Proactive cost and usage optimization
Whether you're expanding channels (chat, SMS, Email, WhatsApp, Apple Business), launching a new queue, or embedding a bot, we help you deliver more with less effort.
Highlights
- 24/7 Operations for Amazon Connect: Includes health monitoring, SLAs, incident resolution, and usage reporting.
- AI & Contact Lens Insights: Integrate real-time transcription, sentiment analysis, and QA scoring to enhance agent performance.
- Quarterly Strategy & Optimization Reviews: Plan enhancements with a named TAM and stay aligned with the AWS Connect roadmap.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
Contact Arystech's Amazon Connect Managed Services Team at
- awsmktplace@arystech.com ,
- Phone: +1 224 799 8292
- visit our Amazon Connect Managed Services Page .