Sold by: AyteÂ
Deployed on AWS
Free Trial
This product comes preconfigured and ready to use, incorporating Docker optimizations and best practices refined through 16 years of experience implementing help desk solutions like OTRS, Znuny, and OTOBO. Additional charges apply for this advanced preconfiguration.
Overview
This is a 100% open-source software product in which additional charges apply for docker preconfiguration and the best practices we have acquired during 16 years of experience implementing help desks such OTRS, ZNUNY and OTOBO.
OTOBO is a web-based, user-friendly, and modular service management platform that enables you to deliver IT and departmental services, such as customer service, HR, and facility management, faster and easier. You can easily tailor OTOBO to your needs, automate service processes, and boost service quality. At the same time, you retain control over your data, reduce risks, and cut costs.
Highlights
- Increase the efficiency of your IT support with a powerful service desk that optimizes service quality and user satisfaction by automating service delivery
- Speed up the resolution process by utilizing intelligent routing, flexible incident creation, and Elastic Search to expedite the handling of incidents.
- Monitor and enforce SLAs for timely resolution.
Details
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Ubuntu 24.04 LTS
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Free trial
Try this product free for 7 days according to the free trial terms set by the vendor. Usage-based pricing is in effect for usage beyond the free trial terms. Your free trial gets automatically converted to a paid subscription when the trial ends, but may be canceled any time before that.
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/hour |
|---|---|
t3a.xlarge Recommended | $0.02 |
t3.xlarge | $0.02 |
t2.xlarge | $0.02 |
m4.large | $0.02 |
m5.large | $0.02 |
m5a.xlarge | $0.02 |
m6a.xlarge | $0.02 |
t3.2xlarge | $0.02 |
m5a.large | $0.02 |
t2.2xlarge | $0.02 |
Vendor refund policy
Ayte will not refund money; however, you can cancel your subscription at any time.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Latest Stable Release. Please see https://otobo.io/de/otobo-11-0-9-release-notes/Â for releases notes
Additional details
Usage instructions
Once the instance is running, in your browser type http://instance-public-ip . Wait for the instance health checks to pass. You will be redirected to http://instance-public-ip/otobo/index.pl and there you will see the OTOBO logo. use root@localhost as user and 'instance-id' as password.
You can also access your instance via SSH using the username 'ubuntu' and your Amazon private key. For additional setup instructions please visit https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/AccessingInstancesLinux.htmlÂ
The installation is based on docker and you will find a container for the database. The access data to your database are: root as user and 'instance-id' as password.
Resources
Vendor resources
Support
Vendor support
For technical support or inquiries, please contact us using the following form: https://www.ayte.co/en/contacto .
Alternatively, you can send us an email at soporte@ayte.co . We strive to respond to all inquiries within 24 business hours.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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