Sold by: Uplynk
Expert Streaming Operations
Behind every seamless stream is an expert team. At Uplynk, our StreamOps team leverages decades of experience in managing live events and OTT workflows. We bring precision and reliability to every project, ensuring your streaming operations perform optimally.
StreamOps is a stand-alone service, independent of Uplynk’s tech stack. It’s available to both Uplynk customers and those using other platforms. That means you get flexible, customized support no matter what your existing infrastructure looks like. Whether you need full-service management, eyes on glass, or advanced video workflows, our 24/7 experts are ready to help.
With StreamOps, you benefit from:
- Decades of streaming expertise
- Independent, flexible service for any workflow
- 24/7 global support and fast onboarding
- Superior video quality and reliability
- Tailored solutions for broadcast and digital
Overview
Expert Managed Services for Live Streaming Live streaming is high-stakes. Outages, quality issues, and coordination breakdowns can damage your brand and frustrate viewers. Building and maintaining a 24/7 live operations team in-house is costly and complex. That’s where Uplynk StreamOps comes in.
StreamOps is Uplynk’s managed services solution, purpose-built to handle the unique challenges and pressures of live streaming operations. Importantly, StreamOps is a stand-alone service, independent of Uplynk’s tech stack. It’s available to both Uplynk customers and those using other streaming platforms. This means you can benefit from our expertise and operational excellence regardless of your existing technology stack or workflows.
Our team of streaming experts works as an extension of yours, delivering peace of mind and flawless execution before, during, and after your events. Whether you’re managing live sports, major broadcasts, or enterprise streams, StreamOps helps ensure a seamless, high-quality experience for your viewers—without the overhead of maintaining a large in-house ops team.
Why Choose StreamOps?
Cost Efficiency
- Avoid the cost and complexity of building a 24/7 ops team
- Reduce staffing, training, and tooling expenses
- Access flexible service tiers to match your budget and needs
Deep Expertise
- Decades of experience across broadcast, OTT, sports, and enterprise streaming
- Strategic guidance from seasoned video and delivery architects
- Detailed post-event analysis and recommendations to improve future streams
Proven Reliability
- Seamless operations across 500+ events annually
- Trusted by major sports leagues, broadcasters, and enterprises
- Eyes-on-glass monitoring for real-time issue detection and resolution
Strategic Partnership
- StreamOps is more than a vendor—it’s an operational partner
- Customized workflows and support tailored to your specific events and business goals
- Scalable support that grows with your streaming business
StreamOps Engagement Phases: How We Work with You
Planning & Preparation
- Discovery sessions to understand your goals and requirements
- Documentation of workflows and event plans
- System testing and dry runs to ensure readiness
Live Event Support
- Eyes-on-glass monitoring with proactive communication
- Active management of KPIs and incident response
- Vendor coordination and escalation handling
- Operational support including encoder management, ad insertion, captions verification, and slate insertion
Post-Event Review
- Verification of successful event completion
- Delivery of key performance metrics and reports
- Issue summaries and recommendations for future improvements
- Support for additional workflows like event replays and clipping for social media
Service Tiers Tailored to You StreamOps offers multiple levels of service, from basic “Eyes on Glass” support to comprehensive live event management:
- Eyes on Glass
- Pre-event checks
- Active monitoring during the event
- Post-event reporting and single-issue escalation support
- Live Event Management:
- Everything included in Eyes on Glass
- Operational oversight and encoder management
- Ad and slate insertion
- Advanced post-event services like replay creation and social media clipping
No matter your streaming ecosystem, StreamOps integrates seamlessly—whether you’re using Uplynk’s platform or other technologies. Our independent, flexible service model ensures seamless integration with your existing infrastructure.
A Trusted Partner From the New York Yankees, Knicks and Rangers games and major enterprise events, leading brands trust StreamOps to safeguard their live streams and deliver exceptional viewer experiences.
Uplynk StreamOps is your dedicated partner for worry-free live streaming. Focus on creating great content—we’ll handle the complexities of delivering it flawlessly.
Highlights
- Independent Expertise: StreamOps is a stand-alone service, independent of Uplynk’s tech stack. It’s available to both Uplynk customers and those on other platforms, delivering expert live streaming support no matter your existing workflow.
- Seamless Live Event Support: From pre-event checks to real-time monitoring and post-event analytics, StreamOps ensures flawless execution for high-stakes live streams, helping safeguard your brand and delight your viewers.
- Scalable, Cost-Efficient Operations: Avoid the expense and complexity of building an in-house ops team. StreamOps provides flexible service tiers, proven expertise, and 24/7 global support to optimize your streaming operations cost-effectively.
Details
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Deployed on AWS
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Support
Vendor support
Email: support@uplynk.com Phone: +1 602 850 4900 | +1 888 278 1953
During all live events, our dedicated Live Operators are supported by well-defined escalation protocols, ensuring that any issue—no matter how complex—is addressed promptly and with care. This structure allows us to provide seamless, real-time assistance while maintaining a high standard of service
EULA: Upon engagement, we provide a comprehensive End User License Agreement (EULA) outlining the terms of use, responsibilities, and mutual expectations. This ensures transparency and alignment from the outset, fostering a clear and trusted partnership.
Contract Commitment: We understand that every organization has unique needs, which is why we offer flexible engagement options. While we’re happy to accommodate different timelines, we’ve found that annual or longer-term partnerships provide the greatest value—both in terms of cost savings and continuity of service. These longer commitments allow us to plan more effectively together and deliver even greater impact over time.
Software associated with this service
Uplynk Streaming Platform
By Uplynk
Delivers streamlined solutions for video workflows. From end-to-end services to modular tools and managed operations (StreamOps), we meet your needs by simplifying the streaming process.
Whether you are streaming live events, on-demand content, or FAST channels, Uplynk supports both cloud and on-premises deployments and scales globally to accommodate millions of concurrent viewers.