Deployed on AWS
Contact Suite is the out-of-the-box global contact center solution integrated with Amazon Connect. This solution allows having Amazon Connect embedded inside the self-developed platform--Contact Suite. Supporting call, chat, wallboard, report, and much more features.
Overview
Contact Suite with Amazon Connect lets your team deliver a personalized experience every time and gets to the heart of every problem. Instant access to all your Amazon Connect and data on AWS gives your teams everything they need to know for every customer conversation.
Contact Suite comes with inbound, outbound, messaging, CRM, marketing, and reporting modules pre-installed. The integration includes embedded call controls, click-to-dial, outbound campaigns, screen pops, wallboard, and presence management enabling a 360 view of the customer and conversation. All through one unified AWS-based platform, so you can scale securely and reliably, with just one single partner.
We have years of experience in deploying IVR, Contact Centers, and CRM/Ticketing platforms. We provide mature UX and conversational design for your IVR and chatbot needs and analytics support, end-to-end consulting and delivery, continuous change management, and post-deployment managed service programs or any other customization you may require.
This offer includes a range of services available for identifying where you are in your contact center transformation and cloud-adoption journey and mapping out the best approach for migrating your contact center to the cloud. Continuous change management support is available to ensure post-deployment success.
Please keep in mind that the pricing components listed above are provided for reference purposes only. To obtain the most suitable pricing options, we suggest contacting the seller to request a Private Offer that is customized to your specific requirements.
Highlights
- Quick onboarding with global phone number coverage
- Subscription per number usage
- Customization and Development available
Details
Categories
Delivery method
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
Growth | Growth (U.S region) | $20.00 | |
Enterprise | Enterprise (U.S. region) | $30.00 | |
Pay-by-the-drink | U.S. Region | $1.00 |
Dimension | Cost/unit |
|---|---|
Non-U.S. region | $1.00 |
Non-U.S. region | $1.00 |
Non-U.S. region | $1.00 |
Dimensions summary
You buy this cloud contact center under a contract, priced by units. The dimensions split into two groups by geography: U.S. region and non-U.S. region. For the U.S. region, you choose among Growth, Enterprise, and Pay-by-the-drink options. Growth and Enterprise set your service level, while Pay-by-the-drink bills based on actual usage. Separate non-U.S. region units cover deployments outside the United States. You match units to your agent count and deployment location. Availability follows where AWS services are offered in each region.
Top-of-mind questions for buyers
Pay-by-the-drink meters your actual usage, so charges follow how much you use. Growth and Enterprise set a fixed service level tied to your agent count. Pay-by-the-drink suits variable or unpredictable call volumes. Growth and Enterprise suit steady, predictable staffing where you plan units in advance.
You rent based on the number of agent seats you need. The service scales to any size, so you add units as your team grows. You also match units to your deployment location, choosing U.S. region or non-U.S. region dimensions.
You select a non-U.S. region unit for deployments outside the United States. U.S. region dimensions (Growth, Enterprise, Pay-by-the-drink) cover United States deployments. Service availability in any location depends on whether AWS services are offered in that region or country.
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Request a private offer to receive a custom quote.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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