Sold by: CDW
In the dynamic and evolving world of cloud-based contact centers, maintaining seamless operations and optimal performance is crucial for delivering exceptional customer experiences (CX). CDW’s On-Demand Engineering Services offers a comprehensive suite of capabilities to empower organizations in achieving this goal. However, managing and optimizing Amazon Connect can be a complex task, especially for businesses that lack in-house technical expertise.
Overview
Addressing Contact Center Challenges with CDW On-Demand Engineering Services
CDW’s On-Demand Engineering Services for Amazon Connect provides a flexible solution for supporting and managing cloud contact centers. The services offer a range of benefits, including:
- Expert Troubleshooting & Resolution: Leverage the expertise of our engineers to troubleshoot and resolve complex technical issues.
- Operational Support: Our engineers can full fill services requests and perform administration tasks, including group management, MACD, script updates, routing changes and user management.
- Customization and Optimization:* Customize your Amazon Connect configuration to align with your specific business needs and optimize performance for enhanced CX and operational efficiency.
- Flexible and Stackable Services: Customized to address client needs while scaling to meet changing contact center demands.
Elevate Your Amazon Connect Contact Center with CDW’s On-Demand Engineering Services
If you're considering Amazon Connect or are already using it, CDW’s On-Demand Engineering Services can be a valuable asset in your contact center transformation journey. With flexible subscription plans and access to skilled engineers, CDW’s On-Demand Engineering Services can help you maximize the benefits of Amazon Connect, achieve operational excellence and deliver exceptional customer experiences, driving business success.
Highlights
- Expert Troubleshooting & Resolution
- Operational Support
- Flexible and Stackable Services
Details
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For support or more information please contact: CDW MAS MAS@cdw.com