Sold by: Relative InsightÂ
Deployed on AWS
Understand why your NPS, CSAT, and CX metrics move by understanding and acting on customer language associated with them
Overview
Relative Insight AI Text Analytics analyses the open end questions and other text data associated with your key customer metrics. By understanding the language that customers use and the difference between them, you gain a detailed understanding of the root causes of why your NPS, CSAT and CX metrics are moving.
Features such as Heartbeat and Heatmap are available on request at no extra charge.
Highlights
- Provides text analytics tied to your key KPIs
- Provides precise analytics on text that were previously vague. Understand and communicate the reasons for movement of your metrics to stakeholders
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Number of datasources | The amount of datasources that you add to the platform | $50,000.00 |
Number of users | The number of users licenses you will require | $5,000.00 |
Flow Automation | Automation module for analytics flow | $5,000.00 |
Vendor refund policy
Refund policy can be provided on request
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
You can get support from Relative Insight by contacting support@relativeinsight.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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