Sold by: TTEC Digital (formerly VoiceFoundry)
AI Gateway by TTEC Digital delivers turnkey access to leading AWS AI technologies and use cases, enabling rapid deployment and faster time to value in legacy contact centers.
Overview
TTEC Digital’s AI Gateway Implementation Services provide expert-led deployment and integration for CCaaS environments.
Legacy contact centers weren’t built for AI, making custom integration a costly and complex necessity. Justifying that investment can be difficult when the real ROI lies in the specific AI technologies and use cases, not the underlying infrastructure. The AI Gateway solves this connectivity issue by providing a seamless, cost-effective bridge between your existing contact center platform and powerful AI tools. This allows you to bypass complex integrations and rapidly deploy AI solutions, accelerating time to value.
TTEC Digital’s AI Gateway Implementation Services leverage AWS AI technologies such as Amazon Bedrock, Amazon Q, and Amazon Nova Sonic. These services are powered by a range of AWS capabilities, including Amazon S3 for data storage, AWS Lambda for orchestration, DynamoDB for context management, Amazon API Gateway for secure endpoints, and complementary services like Kendra, OpenSearch, Comprehend, and Amazon Connect depending on the use case.
Highlights
- Accelerated time to value: Deploy AI in weeks, not months, and save six figures compared to custom integrations.
- Measurable ROI: Automate routine interactions and give agents AI-powered assistance to resolve calls faster, on the first try.
- Future-proof AI strategy: Connect to AWS, giving you flexibility and future-proofing your AI investments. Enhanced CX outcomes: Improve customer satisfaction through personalized, AI-powered self-service and seamless agent handoffs.
Details
Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
TTEC Digital provides comprehensive support which covers deployment, troubleshooting, optimization and maintaining compatibility with CCaaS environments. Customers benefit from defined SLAs, escalation paths and dedicated customer success stories. Contact us: