Sold by: Tata CommunicationsÂ
Deployed on AWS
An AI-powered, no-code platform designed to unify your contact center experience - no matter how complex the environment. Whether you're juggling multiple CRMs, ACDs, or navigating cloud migrations, Kaleyra TX Hub consolidates voice, chat, WhatsApp, and CRM systems into one intelligent agent desktop so agents can focus on solving customer problems faster and smarter.
Overview
Kaleyra TX Hub extends Amazon Connect to deliver a truly unified platform for enterprise contact centers. Agents and supervisors access a single web-based interface to manage:
- Inbound and outbound voice calls
- Multiparty consult and conference calls
- Omnichannel web chat, SMS, and WhatsApp messaging
- Supervisor controls (monitoring, barge-in and underlying metrics)
- Post-interaction wrap-up and reporting
- Native no-code low code Workflows
- Non-technical administrators use intuitive configuration panels to configure UX layouts, and integrations - no coding required and also incredibly reducing the PS efforts
Highlights
- Single Pane of glass view to agents cutting across channels & CRM
- No code framework enabling channels, applications (CRM), and Event Data Streams making no-code possibility via Kaleyra TX Hub
- Dynamic interface UX/UI to accommodate ad hoc change management
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Platform Fee | Monthly Recurring Charge (MRC). Not Per-User-Per-Month (PUPM) | $18,000.00 |
License Fee | Per-User-Per-Month (PUPM) | $15.00 |
Basic Implementation Services (Day 1) | Non-Recurring Charge (NRC); Includes initial setup | $15,000.00 |
Professional Services | Non-Recurring Charge (NRC); Includes customizations & integrations | $30,000.00 |
Managed Services (Day 2) | Monthly Recurring Charge. Per-User-Per-Month (PUPM) | $5.00 |
Vendor refund policy
Please refer to the contract & service schedule for details.
Custom pricing options
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Delivery details
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Support
Vendor support
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