Sold by: Tata Communications
Deployed on AWS
An AI-powered, no-code platform designed to unify your contact center experience - no matter how complex the environment. Whether you're juggling multiple CRMs, ACDs, or navigating cloud migrations, Kaleyra TX Hub consolidates voice, chat, WhatsApp, and CRM systems into one intelligent agent desktop so agents can focus on solving customer problems faster and smarter.
Overview
Kaleyra TX Hub extends Amazon Connect to deliver a truly unified platform for enterprise contact centers. Agents and supervisors access a single web-based interface to manage:
- Inbound and outbound voice calls
- Multiparty consult and conference calls
- Omnichannel web chat, SMS, and WhatsApp messaging
- Supervisor controls (monitoring, barge-in and underlying metrics)
- Post-interaction wrap-up and reporting
- Native no-code low code Workflows
- Non-technical administrators use intuitive configuration panels to configure UX layouts, and integrations - no coding required and also incredibly reducing the PS efforts
Highlights
- Single Pane of glass view to agents cutting across channels & CRM
- No code framework enabling channels, applications (CRM), and Event Data Streams making no-code possibility via Kaleyra TX Hub
- Dynamic interface UX/UI to accommodate ad hoc change management
Details
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Deployed on AWS
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Dimension | Description | Cost/12 months |
|---|---|---|
CRM Connector/ Additional ACD | Monthly Recurring Charge (MRC). Per-User-Per-Month (PUPM) | $20.00 |
TX Core | Event Orchestrator, Unified Engagement Console, 1 ACD Connector. Monthly Recurring Charge (MRC). Per-User-Per-Month (PUPM) | $25.00 |
Basic Implementation Services (Day 1) | As per scope | $0.00 |
Custom Widgets | Bring-your-Own-Widget (BYOW) | $5.00 |
Managed Services (Day 2) | Monthly Recurring Charge (MRC). Per-User-Per-Month (PUPM) | $5.00 |
Developer SKU | Sandbox, Test instance, TX Headless API. Per Month Cost | $5,000.00 |
Dimensions summary
This listing prices per user, per month for its core and add-on services. TX Core is the base subscription, covering the event orchestrator, engagement console, and one ACD connector. You can add CRM Connector or extra ACD access as separate per-user, per-month charges. Managed Services (Day 2) is a per-user, per-month ongoing support option. Basic Implementation Services (Day 1) is priced by project scope for onboarding. Custom Widgets let you bring your own widget. The Developer SKU is billed per month for a sandbox, test instance, and headless API access.
Top-of-mind questions for buyers
Each dimension bills per named agent or user who accesses the platform. TX Core covers one user's access to the event orchestrator, engagement console, and one ACD connector. Adding CRM Connector or extra ACD access adds a separate per-user charge for each user who uses those features.
TX Core is the required base charge per user. CRM Connector and additional ACD access are optional per-user add-ons that bill on top of TX Core. Managed Services (Day 2) adds another per-user charge for ongoing support. Each dimension bills independently and appears on the same monthly invoice.
The Developer SKU is priced per month for a sandbox, test instance, and headless API access. It does not bill per user like TX Core. This suits development and testing work, while TX Core and its add-ons bill per user for production agent use.
www.tatacommunications.com
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