Sold by: Tata Communications
Deployed on AWS
An AI-powered, no-code platform designed to unify your contact center experience - no matter how complex the environment. Whether you're juggling multiple CRMs, ACDs, or navigating cloud migrations, Kaleyra TX Hub consolidates voice, chat, WhatsApp, and CRM systems into one intelligent agent desktop so agents can focus on solving customer problems faster and smarter.
4.2
Overview
Kaleyra TX Hub extends Amazon Connect to deliver a truly unified platform for enterprise contact centers. Agents and supervisors access a single web-based interface to manage:
- Inbound and outbound voice calls
- Multiparty consult and conference calls
- Omnichannel web chat, SMS, and WhatsApp messaging
- Supervisor controls (monitoring, barge-in and underlying metrics)
- Post-interaction wrap-up and reporting
- Native no-code low code Workflows
- Non-technical administrators use intuitive configuration panels to configure UX layouts, and integrations - no coding required and also incredibly reducing the PS efforts
Highlights
- Single Pane of glass view to agents cutting across channels & CRM
- No code framework enabling channels, applications (CRM), and Event Data Streams making no-code possibility via Kaleyra TX Hub
- Dynamic interface UX/UI to accommodate ad hoc change management
Details
Sold by
Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
CRM Connector/ Additional ACD | Monthly Recurring Charge (MRC). Per-User-Per-Month (PUPM) | $20.00 |
TX Core | Event Orchestrator, Unified Engagement Console, 1 ACD Connector. Monthly Recurring Charge (MRC). Per-User-Per-Month (PUPM) | $25.00 |
Basic Implementation Services (Day 1) | As per scope | $0.00 |
Custom Widgets | Bring-your-Own-Widget (BYOW) | $5.00 |
Managed Services (Day 2) | Monthly Recurring Charge (MRC). Per-User-Per-Month (PUPM) | $5.00 |
Developer SKU | Sandbox, Test instance, TX Headless API. Per Month Cost | $5,000.00 |
Dimensions summary
This listing prices per user, per month for its core and add-on services. TX Core is the base subscription, covering the event orchestrator, engagement console, and one ACD connector. You can add CRM Connector or extra ACD access as separate per-user, per-month charges. Managed Services (Day 2) is a per-user, per-month ongoing support option. Basic Implementation Services (Day 1) is priced by project scope for onboarding. Custom Widgets let you bring your own widget. The Developer SKU is billed per month for a sandbox, test instance, and headless API access.
Top-of-mind questions for buyers
Each dimension bills per named agent or user who accesses the platform. TX Core covers one user's access to the event orchestrator, engagement console, and one ACD connector. Adding CRM Connector or extra ACD access adds a separate per-user charge for each user who uses those features.
TX Core is the required base charge per user. CRM Connector and additional ACD access are optional per-user add-ons that bill on top of TX Core. Managed Services (Day 2) adds another per-user charge for ongoing support. Each dimension bills independently and appears on the same monthly invoice.
The Developer SKU is priced per month for a sandbox, test instance, and headless API access. It does not bill per user like TX Core. This suits development and testing work, while TX Core and its add-ons bill per user for production agent use.
www.tatacommunications.com
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Customer reviews
Sushil Kumar P.
Average service
Reviewed on May 21, 2025
Review provided by G2
What do you like best about the product?
Easy to setup and user friendly UI. Quality
What do you dislike about the product?
Service and resolution speed could have been better.
What problems is the product solving and how is that benefiting you?
Quick connect
Computer & Network Security
TATA VoIP
Reviewed on Jan 05, 2024
Review provided by G2
What do you like best about the product?
Provides international communication at cheapest rate ever. Easy to use and reliable.
What do you dislike about the product?
Sometimes call quality drops down majorly during peak hours
What problems is the product solving and how is that benefiting you?
Provides flexibility in calls. Can easily use laptop for calls.
Aadil M.
Best Economical Voice solution
Reviewed on Sep 25, 2023
Review provided by G2
What do you like best about the product?
TATA VoIP has been the cheapest and best economical among the other market players offering with competitive rates and with the best service support till date and ease of use to integrate with our CRM tool.
What do you dislike about the product?
Implementation setup was a bit delayed as they were inefficient in allocating correct resources to the project.
What problems is the product solving and how is that benefiting you?
While using the service we were able to overcome constant call drops which we were facing with our previous VoIP provider and also it requires comparatively less bandwidth for our agents which made our agents much more efficient.
Ravi T.
Best for International Calls
Reviewed on Aug 24, 2023
Review provided by G2
What do you like best about the product?
it was saving my money for connect with internationally and mainly it works globally so that the international communication was easy to connect and with the greater experience.
What do you dislike about the product?
Sometimes I'm facing an call quality issue and middle of the call itself it will drop, again we need to rejoin and consistently getting the technical glitches, it was very frustrating.
What problems is the product solving and how is that benefiting you?
Because daily to connect with the customers it was helping me to affordable price for internationally and it was helpful me with the so many features like call forwarding, voice mail and many.
Gopanpally R.
Most rated service
Reviewed on Aug 23, 2023
Review provided by G2
What do you like best about the product?
It is better in customer experience to have no complexities, no restrictions with communication, which boosts up our UC. Very high quality and clarity in communication is very helpful.
What do you dislike about the product?
The support system is somewhat terrible and lacks some basic features. It is only accompanied by communication services, and the routing is poor. Backup routes also fail in a safe model.
What problems is the product solving and how is that benefiting you?
Yes, very beneficial in communication easily, and there is some information and routes altered too. Overall experience is good and can be improved further to use more.