Amazon Connect with AMPGS® Reimagine CX for Financial Services

Our Amazon Connect implementation service combines AWS’ industry-leading contact center platform with TEKsystems Global Services’ (TGS) proven methodologies to deliver transformative customer experiences for financial services organizations. This cloud-native solution enables banks, credit unions, wealth management firms and insurance companies to scale instantly while leveraging AI-powered capabilities that ensure regulatory compliance and enhance security.

Key Benefits for Financial Services

• Regulatory compliance: Establish built-in security controls and audit trails that satisfy PCI DSS, SOX, GLBA and FINRA requirements.
• Intelligent authentication: Reduce fraud with voice biometrics and multifactor authentication while improving customer experience.
• Cost optimization: Achieve up to 30% operational savings through intelligent automation and pay-as-you-go pricing.
• Omnichannel excellence: Deliver consistent experiences across voice, chat, secure messaging and mobile banking channels.
• Real-time insights: Monitor transaction patterns and customer sentiment to prevent churn and identify upsell opportunities.

Financial Services Use Cases

• Retail banking: automated balance inquiries, payment processing and dispute resolution with secure authentication
• Wealth management: personalized advisor routing based on portfolio value and investment preferences
• Insurance: claims processing automation with intelligent document extraction and status updates
• Credit card services: fraud alert management and transaction verification with real-time decisioning
• Mortgage lending: application status tracking and document collection through secure digital channels

How It Works

1. Compliance assessment: We analyze your regulatory requirements and map security controls to industry standards.
2. Architecture design: Create a secure, scalable blueprint that integrates with core banking systems and fraud detection platforms.
3. Modular deployment: Implement prebuilt components, including PCI-compliant payment flows, authentication modules and compliance recording.
4. Systems integration: Connect with your CRM, loan origination systems, fraud detection and customer data platforms.
5. Knowledge transfer: Enable your team with comprehensive training on security best practices and regulatory compliance features.

Why TEKsystems Global Services

As an AWS Premier Tier Services Partner with Amazon Connect Service Delivery expertise and deep financial services experience, we understand the unique challenges of modernizing contact centers in highly regulated environments. Our AMPGS® Reimagine CX solution leverages prebuilt, compliance-ready modules that accelerate deployment while ensuring adherence to financial industry regulations. With proven success implementing solutions for leading financial institutions handling millions of secure transactions daily, we help organizations achieve measurable improvements in customer satisfaction, operational efficiency and regulatory compliance.