Sold by: InterVisionÂ
Transform municipal non-emergency contact centers with advanced AI and seamless integration, cutting costs while enhancing citizen engagement and operational efficiency.
Overview
ConnectIV CX for Community Engagement, powered by Amazon Connect, is a next-generation cloud-based Contact Center as a Service (CCaaS) solution tailored for non-emergency service delivery. Designed for municipal governments, public sector agencies, and urban authorities, ConnectIV CX leverages Amazon Connect’s scalability and InterVision’s contact center and integration expertise to provide an AI-driven, fully managed service that delivers cost savings, boosts efficiency to enhance citizen engagement. With Intervision’s rapid deployment and continuous support, the solution ensures streamlined operations and improved municipal service delivery for the modern era.
Benefits
- Integrated AI/ML Tools: Improve service speed and quality with GenAI tools for streamlined call routing, real-time agent support, and actionable insights
- Cost Savings: Reduce operational costs through efficient call handling, resource optimization, and cloud-based infrastructure
- Enhanced Citizen Satisfaction: Provide a more accessible, efficient, and responsive service experience for citizens
- Operational Efficiency: Streamline processes to meet the unique needs of your municipality and reduce the administrative burden
- Insightful Data-Driven Analytics: Gain real-time community insights to improve service delivery, decision-making, and strategic planning
Highlights
- AI-Driven Efficiency: Leverage advanced AI/ML tools to streamline non-emergency service delivery, enhancing operational efficiency and reducing costs
- Expert Support: Benefit from InterVision’s extensive contact center experience and 24/7 support, ensuring continuous optimization and reliable management of your contact center
- Scalable and Cost-Effective: Achieve significant cost savings with a flexible, cloud-based model that scales to meet your municipal needs and adapts to fluctuating demands
Details
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
ConnectIV CX for Community Engagement offers 24/7 support with a fully managed, cloud-based solution. As a trusted AWS Premier Tier Services Partner, our customers benefit from diverse options in supporting or managing their Amazon Connect infrastructure. Our approach ensures customers have the flexibility, control, and expert guidance to optimize their contact center operations. Please contact AWSmarketplace@intervision.com for more information.