Sold by: Tetherfi
Deployed on AWS
AI-enhanced Contact Center solution, driving faster customer resolution with improved customer satisfaction with a simplified single-window console for customer with instant access to voice, chat, video, co-browsing, and screen-sharing, deployed on AWS. This enables enterprises to setup contact center in minutes by configuring self-service and agent-service across multiple channels.
Overview
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Tetherfi Edge AI
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Product video
Tetherfi MX Contact Center is a secure, cloud-native platform that unifies voice, chat, email, video, social media, and more into a single interface. Powered by Edge-AI, it delivers intelligent automation, routing, real-time insights, and seamless omnichannel experience. With built-in integrations for leading CRMs and full PCI-DSS/GDPR compliance, MX Contact Center is ideal for enterprises seeking scalable, compliant, and efficient customer engagement.
Highlights
- Edge AI capabilities: Vision AI for context-aware visual insights; Speech AI for live transcription, sentiment analysis, and adaptive responses.
- Omnichannel engagement: Full support for voice, chat, email, social, video. All within one intuitive web-based interface.
- Fast, secure deployment: One-click AMI launch, 64-bit (x86), Ubuntu-compatible, with SOC 2/ISO compliant ready setup. Customizable for any stack: Integrates seamlessly with telephony platforms, CRM systems, and AWS services (Amazon Connect, Control Tower).
Details
Sold by
Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
VPC_EC2_Creation
Latest version
Operating system
Ubuntu 22.04.5 LTS
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing and entitlements for this product are managed through an external billing relationship between you and the vendor. You activate the product by supplying a license purchased outside of AWS Marketplace, while AWS provides the infrastructure required to launch the product. AWS Subscriptions have no end date and may be canceled any time. However, the cancellation won't affect the status of the external license.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Vendor refund policy
The BYOL AMI utilizes licenses purchased directly from Tetherfi or Tetherfi partners. Please contact your Tetherfi sales team or partner for refund information.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Additional details
Usage instructions
Resources
Vendor resources
Support
Vendor support
https://www.tetherfi.com/contact/Tetherfi Support channels Web: https://www.tetherfi.com/contact/ Email: support@tetherfi.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Lavanya
Robust and Scalable Chat Solution
Reviewed on Jun 13, 2025
Review from a verified AWS customer
Excellent Experience – Fast Deployment and User-Friendly Design!
We recently started using the Tetherfi chat solution from AWS Marketplace and were truly impressed by its efficiency and performance. The deployment process was instant and required no installation, making it ready for use within minutes.
The interface is modern, user-friendly, and requires no learning curve, allowing teams to jump right in. Since it's entirely browser-based, there’s no need for any additional downloads or setup.
This solution is perfect for businesses seeking a reliable, secure, and easily scalable chat platform.
We highly recommend it for its fast implementation, simplicity, and smooth performance!.
BST
Robust Multi-Channel Contact Center with Swift Setup
Reviewed on Jun 13, 2025
Review from a verified AWS customer
This contact center solution provides extensive multi-channel support—voice, chat, email, social, and video—all accessible through a simple browser interface with no agent-side installations. Agents can use the built-in web phone directly from any modern browser. The interface is easy to customize and includes useful reporting and analytics tools.
Another standout feature is its robust video communication capabilities, which include browser-based calls with screen sharing and file sharing—without requiring any additional software.
Overall, this solution significantly improves operational efficiency, reduces setup complexity, and enhances the experience for both agents and customers. Everything you need to run an efficient, modern contact center is right here.
Email Solution
Seamless Cloud Email Solution
Reviewed on Jun 13, 2025
Review from a verified AWS customer
Great Solution – Easy to Use & Fast to Deploy!
We used Tetherfi email solution from AWS Marketplace and were very impressed.
No deployment was required — the solution was ready to use immediately and worked flawlessly out of the box.
The interface is user-friendly, and everything worked as expected without any complexity. This solution is perfect for teams looking for a quick, reliable, and efficient email security setup on AWS.
Highly recommended for its simplicity, speed, and effectiveness!
Sam
Feature-Rich Contact Center Solution Deployed in Minutes
Reviewed on Jun 01, 2025
Review from a verified AWS customer
This solution offers an extensive range of features across nearly all contact center channels, including IVR, voice, chat, web audio/video, email, and social media.
One of its key advantages is that no installation is required on the agent's PC, as it includes a web phone that runs on any modern browser supporting WebRTC (Edge, Chrome, Firefox, Safari, etc.).
The platform features a customizable agent desktop that allows seamless integration with custom widgets, enhancing productivity and workflows.
Additionally, it provides comprehensive reporting capabilities to monitor and optimize performance.
The IVR, chat, email, and social media workflows are highly configurable through an intuitive drag-and-drop interaction UI, enabling rapid deployment and adjustments.
For web-based video communication, the solution supports video calls with features such as file sharing, screen sharing, and more, all accessible directly through the browser.