Sold by: Accenture
The Accenture CCE Innovation Services solution enables clients to enhance their existing contact center technology platform with advanced capabilities.
Overview
The Accenture CCE Innovation Services solution enables clients to enhance their existing contact center technology platform with advanced capabilities like conversational AI, proactive notifications, digital channel expansion, digital deflection, AI task deflection and virtual agents, predictive forecasting, and platform integrations through AWS services and proven accelerators. The CCE Innovation Services solution provides end-to-end assessment, consulting, design, development, delivery, and maintenance services as well as software assets, like the Conversation Analytics Language Modeling (CALM) interaction history analysis tool. Our services can help clients at any stage, from technical evaluation and proof of concept to high-volume production-scale applications.
This is a featured solution from Accenture Edge. Accenture Edge helps mid-market companies modernize with practical, scalable solutions - bringing enterprise-grade innovation within reach for growing businesses that move fast and expect more.
Highlights
- Enables turnkey, near-turnkey, or fully customized solutions to provide AWS-based advanced services to meet these needs as an adjunct to, rather than a replacement of, existing technology platforms.
- Enables faster time-to-market for customer-indulgent services through proven accelerators that drive revenue growth and CSAT improvements while minimizing OpEx impacts.
Details
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
Contact seller for support: acn.apn@accenture.com