Sold by: Odea IntegrationsÂ
The Odea Amazon Connect CTI Connector for HubSpot delivers seamless integration between Amazon Connect and HubSpot CRM, streamlining workflows and enhancing agent efficiency for both inbound and outbound interactions.
Overview
The Odea Amazon Connect CTI Connector for HubSpot simplifies agent workflows by integrating Amazon Connect directly with HubSpot CRM. This powerful connector enables agents to manage both inbound and outbound calls without ever leaving HubSpot, thanks to the embedded Amazon Contact Control Panel (CCP). The in-app softphone provides agents with full call control, minimizing the need to switch between tabs or applications and boosting productivity.
With features like effortless call recording management, agents can easily pause, resume, and initiate outbound calls with a single click. Automatic logging of interactions and recordings after each call ensures compliance and quick access to call history.
The Odea HubSpot CTI Connector also includes a customizable customer profile search, which automatically opens relevant profiles based on incoming call data. If no matching profile is found, it prompts agents to create a new one, ensuring that each customer interaction is personalized and streamlined.
Highlights
- Comprehensive Call & Agent Management: Effortlessly control call actions (accept, reject, pause, resume) and manage agent states (ready, not ready, break, custom).
- Streamlined Customer Interaction: Instantly display customer profiles for faster, more personalized interactions, Instantly dial out with a simple click from the customer profile.
- Smart Call Logging & Recording with Dedicated Support: Automatically log call data (duration, disposition, agent details), control on-demand recordings for compliance, and enjoy smooth onboarding with expert support.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
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Legal
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Support
Vendor support
We offer support plans
- 8x5xNBD Support available with the Startup Package
- 8x5x22 Support available with the Standard Package
- 24x7 support available with the Professional package
For Support Contact Us at support@odeaintegrations.comÂ