Professional Service for Amazon Connect

At Activeo, we specialize in empowering businesses to transform their customer experience (CX) and contact center operations. Our Contact Center Amazon Connect Implementation Service offering provides a comprehensive approach to optimize both the customer experience, the agent experience and overall contact center performance with Amazon Connect

Our team begins with in-depth CX Journey Mapping and a Transformation Roadmap, tailoring strategies to align with your business objectives and customer needs. Through Business Performance Assessments and CX Audits, we identify key areas for improvement and drive impactful change. Our expertise in AI Transformation Strategies ensures your organization leverages cutting-edge technologies to enhance operational efficiency.

Once we identified your business goals of the contact center, our engineering team will assist with the Following Services with Amazon Connect

1. Amazon Connect Implementation - Call Flows, Queues, Agents, etc
2. Reporting with Amazon Connect and QuickSights
3. AWS LEX Deployment with Amazon Connect
4. AWS BedRock with Amazon Connect
5. AWS Q with Amazon Connect
6. Integrate CRMs Solutions with Amazon Connect

Additionally, we focus on Agent Experience Improvements, ensuring your team is equipped with the tools and support to deliver exceptional service. Our strategies also prioritize Contact Center Performance and Efficiency Improvements, streamlining workflows, and fostering a more productive environment for both agents and customers.

About Activeo Activeo is a global leader in customer experience and contact center consulting. With a focus on bridging the gap between business priorities, IT strategies, and technology solutions, we provide end-to-end services that streamline your business operations. Our deep expertise spans Contact Center Technologies, CX Advisory Services, and Digital Workplace Solutions, all aimed at delivering superior service outcomes.

At Activeo, we integrate strategic consulting with advanced technological offerings, providing businesses with comprehensive tools for digital transformation. Whether you’re looking to enhance your contact center, improve team collaboration, or leverage data analytics for smarter decision-making, we offer the support and expertise you need to succeed.

Let Activeo help you build a contact center that not only meets but exceeds customer expectations, driving business success across every interaction.