Sold by: ASA Solutions
Quick Launch
Streamline direct client relationships with a simple and intuitive administration panel. This no-code solution allows you to create and manage directories for use with Amazon Connect.
Overview
Manage your Amazon Connect directories with ease using VOCALDEX™ Enhanced Engagement. Now with support for extension numbers in addition to names, VocalDex is perfect for organizations transitioning from traditional telephony systems or those looking to maintain dedicated extensions for their contacts.
Use VOCALDEX™ Enhanced Engagement to manage a company directory (or multiple directories) for use with Amazon Connect. Each "destination" can have an Amazon Connect agent, an external phone number--or both. Assign your destinations to any number of directories to use with your Amazon Connect flows.
Each directory is represented as an Amazon Connect Flow Module, which can be simply dropped into your existing flows. Once the directory flow module is in place, further updates to the directory won't require any changes to the flows.
Important Notes:
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The application requires an Amazon Connect instance; it cannot be deployed without the ID of the instance and there is no way to use the application besides the chat/voice capabilities of Amazon Connect.
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The application deploys entirely into your own AWS account using AWS Marketplace's Quick Launch feature. ASA Solutions never has access to your AWS account or the data inside of it. Required application usage data and optional additional telemetry is anonymized prior to being sent to ASA Solutions*.
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The application has been designed with a focus on cost efficiency, but due to existing entirely in your own AWS account, all AWS usage fees are billed to your account and you are responsible for those infrastructure charges.
- All potentially-PII data such as destination and directory names are hashed prior to being sent. To comply with AWS Marketplace Quick Launch setup, ASA Solutions does receive the CloudFront address of your administration panel for use with the "Launch Application" feature. No additional information about your company or administrators is collected.
Would you like a demo? Reach out to us now and we'll be happy to show it off! vocaldex.support@asasolutions.com
Highlights
- Personalized Recognition and Routing
- Flexible Directory Management
- Cost-effective Serverless Architecture
Details
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Delivery method
Deployed on AWS
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Introducing multi-product solutions
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Quick Launch
Leverage AWS CloudFormation templates to reduce the time and resources required to configure, deploy, and launch your software.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Standard Tier | Includes up to 2 Directories and 30 Destinations, with Pay-As-You-Go (PAYG) pricing for additional usage. | $20.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Additional Destination | Per-hour charge for every Destination beyond the entitled quantity. | $0.001 |
Additional Directory | Per-hour charge for every Directory beyond the entitled quantity. | $0.007 |
Dimensions summary
You start with the Standard Tier, billed per hour. It entitles you to up to 2 Directories and 30 Destinations. A Directory is a group of contacts, and a Destination is a routing endpoint for a caller. When you exceed those entitled amounts, two usage-based add-ons apply. You pay a per-hour charge for each Directory beyond 2, and a per-hour charge for each Destination beyond 30. This is Pay-As-You-Go pricing, so your cost scales with how many extra Directories and Destinations you use.
Top-of-mind questions for buyers
A Directory is a group of contacts you organize for lookup. A Destination is a single routing endpoint for a caller, such as a contact center account or an E.164 phone number. Each contact endpoint counts as one Destination, and each contact grouping counts as one Directory.
Yes. Once you exceed 2 Directories or 30 Destinations, Pay-As-You-Go add-on charges apply automatically. You pay a per-hour rate for each extra Directory and each extra Destination. Only the units above your entitled amounts trigger these charges. Usage within the entitled amounts stays covered by the Standard Tier.
Both add-on charges apply independently and bill per hour. Extra Directories and extra Destinations each accrue their own per-hour rate, then combine on your invoice. If you add many endpoints but few groupings, Destination overage drives most of your extra cost, and the reverse holds if you create many groupings.
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Vendor refund policy
This application runs in your AWS account and all AWS usage charges are your responsibility. Refunds for subscription fees are not offered beyond what is available through the AWS Marketplace.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Additional details
Usage instructions
Installing/Upgrading a Vocaldex™ Enhanced Engagement instance
New Installation
Installation Prequisites
Ensure you have the necessary information:
- The ID of the Amazon Connect instance the application will use. If you have the instance's ARN, it's the alphanumeric (with dashes) portion after the first /
- The email address of the first administrator for the application. This administrator can then add additional administrators in the admin portal.
Deployment with AWS Marketplace Quick Launch
- Find the product in your AWS Marketplace subscriptions.
- Scroll to Configure your software and AWS integration
- Find the Vocaldex(tm) Enhanced-Engagement: Application template and select Launch template
- When prompted, choose the same region as the Amazon Connect instance and select Launch template
- The region MUST be the same as the region of the Amazon Connect instance.
- Provide a stack name:
- The default stack name is Vocaldex-ConnectInstanceName.
- You should change "ConnectInstanceName" to a better description of which Amazon Connect instance the application is attached to.
- Parameters:
- Provide the information you collected in the Installation Prerequisites.
- Permissions:
- Do not make any changes.
- Capabilities:
- Check the box to acknowledge that the stack might create IAM resources.
- Select Create stack.
- Wait for the stack to deploy, which typically happens within 15 minutes.
- The first administrator will receive an email with a link to the admin portal and their temporary password. The first administrator can then add additional administrators.
Updating an existing application instance
Upgrade Prequisites
Ensure you have sufficient access:
- Read/write access to AWS CloudFormation in the account where the application is deployed.
Upgrading with AWS CloudFormation
- In the AWS CloudFormation console, select the stack for the existing instance.
- Select Update.
- Select Replace current template.
- Select Amazon S3 URL.
- Enter the AWS Marketplace Quick Launch template URL for the application:
- Select Next to move to the Specify stack details page.
- Do not change any of the parameters. Select Next to move to the Configure stack options page.
- Do not change any of the options. Select Next to move to the Review page.
- Check the box to acknowledge that the stack might create IAM resources.
- Select Submit.
Resources
Vendor resources
Support
Vendor support
For additional information or support, please contact us at vocaldex.support@asasolutions.com .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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