Sold by: MphasisÂ
Agentic Ai Lex Chatbot AI-powered Financial Chatbot integrated with an AWS Agent System to streamline credit card customer support.
Overview
The AI-driven credit card customer support assistant, powered by Amazon Connect, Amazon Lex and AWS Agentic AI components, is designed to enhance customer service by leveraging advanced AI capabilities. This solution offers a robust, scalable, and intelligent platform that improves interactions between customers and support services, ensuring efficient and effective resolutions. The assistant supports both voice and chat interfaces, allowing customers to choose their preferred mode of communication. It efficiently manages a wide array of credit card services, including applications, credit limits, billing, card blocking, transaction disputes, and status inquiries. The backend integrates Amazon Bedrock, Lambda, Model Control Protocol, DynamoDB, and S3 to support functionalities such as real-time complaint logging, LLM-based issue categorization, and dynamic case routing. Key features include scalability, security, robustness, multilingual support, top-3 recommended questions, and the ability to download individual or entire conversations.
Highlights
- Agentic Ai Lex Chatbot helps Customers to swiftly connect and check to the banking system related to any of their Credit card related issues, to raise a query or even to reach a customer care excutive to discuss about his issue.
- Transform credit card support with our AI-powered assistant powered by AWS Lex and agentic AI. Instant 24/7 voice and chat help for payments, fraud alerts, rewards, and more. Scalable, secure, and smart—this assistant handles routine queries autonomously, slashing wait times and boosting satisfaction. Deliver faster, smarter support that drives loyalty and cuts costs—anytime, anywhere.
- Improves customer satisfaction with fast, reliable responses and automates tasks to cut costs and boost efficiency. Frees employees for strategic work and scales with demand without losing performance. Ensures quicker, more accurate issue resolution, enhancing reliability. By adopting this system, businesses gain productivity, efficiency, and customer loyalty—driving long-term success and competitiveness.
Details
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Delivery method
Deployed on AWS
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Pricing
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Support
Vendor support
For any queries reach out to us at: Vilas.Kanyal@mphasis.comÂ