Conversational AI

OneData delivers a full suite of Conversational AI offerings designed to automate and elevate customer and enterprise communication: • ChatOne and AI Chatbot/AI Agent offerings use Amazon Lex, AWS Connect, and Amazon Polly to create intelligent virtual assistants capable of handling routine inquiries via voice and text channels . • Leveraging Amazon Connect, their solution includes automated IVR flows, real-time voice transcription, NLP-based sentiment analysis (via Amazon Comprehend), and secure, omnichannel routing to optimize user experience and reduce operational costs . • Generative AI enhancements (Amazon Q in Connect) provide advanced virtual assistant functionality—understanding ambiguous queries, offering personalized responses, summarizing conversations, and assisting live agents in real time with context-aware suggestions offerings.onedatasoftware.com. • Seamless CRM/ERP integration unlocks personalized interactions: callers are recognized, routed by value, and can access account or inventory info during chats, while backend workflows (billing, address updates, etc.) are automated within the conversation offerings.onedatasoftware.com+1offerings.onedatasoftware.com+1. These Conversational AI services are embedded in OneData’s broader AI and cloud platform, designed to simplify implementation and scale support across voice, chat, SMS—helping businesses boost engagement, cut costs, and deliver consistent, compliant interactions using AWS-certified architectures offerings.onedatasoftware.com+3offerings.onedatasoftware.com+3offerings.onedatasoftware.com+3