OneQ QMS

OneQ: Comprehensive Queue Management, Appointment Scheduling, and Digital Signage Solution in EC2 machine. The OneQ System is a robust, smart, and highly flexible platform engineered to revolutionize the entire customer experience across all service delivery points within an organization. Delivered conveniently via the Amazon marketplace, OneQ is meticulously designed to meet the demands of modern enterprises by significantly enhancing operational efficiency, drastically reducing customer waiting times, and ensuring maximal transparency and accessibility for both clients and staff. Core System Value and Optimization OneQ fundamental goals center on driving strategic improvements: optimizing service processes and resource allocation to prevent bottlenecks and underutilization. The system focuses on creating a smooth, pleasant, and customer-centric service journey. Critical to maintaining high standards, OneQ offers real-time operational monitoring, coupled with smart, data-driven management powered by deep analytical reports. Multi-Channel Appointment and Customer Management OneQ ensures accessibility through diverse pre-scheduling options: Web Portal: Direct booking through the organization website. Mobile Application: Convenient scheduling from a smartphone. Physical Kiosks: On-site self-service booking windows. Call Center: Scheduling facilitated by representatives. To enhance arrival rates, the system automatically sends SMS and email reminders notifications. Customers can select multiple services in a single booking. Smart customer identification is supported through various methods, including ID number, phone number, QR code, or a reserved code, streamlining the check-in process. Digital Display and Customer Guidance Managing the waiting area is critical to the customer experience. OneQ provides digital displays across all waiting points, clearly showing queue numbers, counter assignments, and supplementary information. This media platform seamlessly integrates marketing content and organizational announcements. It offers flexible, custom design options tailored to brand requirements. Agent Service Station Management Service representatives and call center agents are equipped with an intuitive interface designed for maximum efficiency: Core Functions: Agents can call the next customer, skip, or seamlessly transfer clients between different departments or services. Access Control: The system incorporates permission profiles to manage varying user access levels. Flexibility: It supports multiple service stations operating for the same physical counter, ensuring operational adaptability. Centralized Monitoring and Operational Control OneQ provides a unified central control center (Monitoring) for comprehensive oversight: Endpoint Management: Real-time management and monitoring of all edge equipment, including Digital Signage Players, smart TVs, and displays. Status Visibility: Provides instant status checks, showing which players are connected, which are disconnected, and the time of the last content upload. Alerts and Remote Control: The system generates immediate alerts for events requiring urgent attention and supports remote control capabilities for distributing updates. Analytics and Reporting Data is the backbone of continuous service improvement. OneQ offers robust analytics: Key Reports: Detailed SLA and waiting time reports. Load Analysis: Tracking of loads and analysis of activity by day and hour to forecast demand. Performance Metrics: Individual service metrics for agents and departments. Export: Reports can be easily exported in standard formats (CSV, Excel, PDF). Deployment Flexibility and Scalability The OneQ solution is highly adaptable, supporting hybrid deployments to fit any organizational infrastructure. The system is designed for unlimited growth, scaling effortlessly from a single service point to hundreds of branches and display screens. Security and Integration Security is paramount. OneQ ensures end-to-end encrypted communication, adheres to the organization internal security policies, and includes advanced user permissions and control mechanisms. It supports integration with Active Directory and Single Sign-On (SSO). Integration capabilities include API interfaces to seamlessly connect with CRM, ERP, and other core organizational systems, as well as smart Self-Service kiosks and client identification systems.