Percona Support for Redis

Redis is a powerful in-memory data store, essential for real-time use cases like caching, session management, chat, fraud detection, and IoT telemetry. Whether you're running Redis on Amazon EC2, Amazon ElastiCache for Redis, or another AWS service, maintaining a high-performing Redis deployment takes time, specialized knowledge, and constant vigilance — especially as Redis’s licensing evolves and complexity grows. Whether you're optimizing performance, scaling infrastructure on AWS, or navigating the impacts of Redis licensing changes, Percona ensures your Redis deployment within the AWS ecosystem is stable, secure, and well-supported.

Percona Support for Redis offers 24x7x365 enterprise-grade support with a neutral, open-source-first approach. We help organizations running Redis on AWS: -Keep Redis systems running fast and stable on AWS. -Respond to incidents quickly with expert engineers, minimizing downtime for your AWS-hosted Redis. -Avoid legal and operational pitfalls from recent licensing changes, especially relevant for self-managed Redis on EC2. -Tune for clustering, replication, and HA on AWS infrastructure. -Plan migrations to or from Redis, including Valkey as a future option for your AWS data strategy. -Percona Support includes real-time access to highly experienced engineers — not outsourced support queues. Our open source heritage and vendor-neutral approach ensure that your team gets fast answers, strategic advice, and long-term value for your Redis deployments on AWS.

Percona offers advanced, 24x7x365 support with a 30-minute emergency response time for Valkey. This includes consultative guidance for your AWS environment, clustering and HA expertise, LDAP support, and an assigned Customer Success Manager.