Sold by: Maaz TechnologiesÂ
Transform your customer experience with our comprehensive AWS Salesforce integration services featuring Amazon Connect Salesforce integration and Salesforce Service Cloud Voice. Our unified customer support platform delivers omnichannel contact center capabilities with real-time data synchronization, automatic call logging, and click-to-call functionality. Experience seamless screen pop-ups in CRM, advanced call transcription, and Einstein Next Best Action recommendations. Our expert integration services provide seamless data sync, automatic call capture, AI-powered call insights, and voice-powered CRM through CTI (Computer Telephony Integration). Enhance agent productivity with improved response times, personalized customer interactions, and faster support resolution for smarter customer engagement and customer experience optimization.
Overview
Maaz Technologies delivers comprehensive AWS Salesforce integration services designed to unify your customer experience through seamless Amazon Connect Salesforce integration. Our professional services AWS Marketplace offering specializes in Salesforce Service Cloud Voice implementation, creating a unified customer support platform that transforms your omnichannel contact center operations. Our tailored integration solutions feature real-time data synchronization between Amazon Connect and Salesforce, enabling automatic call logging, click-to-call functionality, and intelligent screen pop-ups in CRM. Our voice-powered CRM integration leverages CTI (Computer Telephony Integration) to deliver Amazon Connect CTI capabilities that enhance CRM telephony integration through advanced contact center automation. We implement seamless data sync mechanisms that provide automatic call capture and AI-powered call insights, empowering agents with call transcription capabilities and Einstein Next Best Action recommendations. Our CRM voice assistant functionality enables improved response times and enhanced agent productivity through personalized customer interactions and faster support resolution. Our expert integration services deliver smarter customer engagement through customer experience optimization and efficient workflow automation. The unified support platform integrates Amazon Connect and Salesforce through our specialized Salesforce-Amazon Connect connector, providing comprehensive AWS contact center integration with Salesforce Einstein integration for cloud contact center AI capabilities. Our integration consultancy services include custom CRM integration development, contact center consulting, and specialized Salesforce integration partner expertise. We deliver AWS-hosted telephony solutions that enable seamless communication workflows, reduce manual tasks, and improve accuracy through real-time customer data access. The implementation includes automated call logging that ensures accurate records for better tracking and analysis, while our real-time data sync ensures up-to-date customer records for personalized support. Our solution minimizes wait times and enhances customer satisfaction through instant access to customer data and automated workflows.
AWS Services Integration
This service relates to Amazon Connect, AWS Lambda, Amazon Q, and integrates with Salesforce Service Cloud Voice.
Highlights
- Complete AWS Salesforce Integration with Amazon Connect CTI: Deploy unified customer support platform featuring real-time data synchronization, automatic call logging, click-to-call functionality, screen pop-ups in CRM, call transcription, and Einstein Next Best Action. Our CTI (Computer Telephony Integration) delivers seamless data sync and enhanced agent productivity for improved response times.
- AI-Powered CRM Voice Assistant and Contact Center Automation: Implement voice powered CRM with automatic call capture, AI-powered call insights, CRM telephony integration, and seamless Amazon Connect Salesforce integration. Our expert integration services enable personalized customer interactions and faster support resolution through smarter customer engagement.
- Professional Integration Consultancy and Custom Solutions: Receive tailored integration solutions from our Salesforce integration partner team, including custom CRM integration, contact center consulting, AWS contact center integration, and cloud contact center AI with Salesforce Einstein integration for customer experience optimization.
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Deployed on AWS
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