Sold by: GerentÂ
Gerent is a Summit-level Salesforce implementation partner with extensive experience in Amazon Connect with Service Cloud Voice integration. With over 1,000 successful implementations, the agility of a mid-sized firm, and the capabilities of a large integrator, we offer a one-stop shop for all your Amazon Connect Contact Center transformation needs.
Overview
Elevate your call center with real-time customer data and operational insights. Take advantage of the flexible and best in class call center capabilities Amazon Connect Contact Center and channel your data directly into Salesforce with Service Cloud Voice. This powerful combination brings in the amazing capabitlies of Amazon Connect with full integration with your Salesforce.
- Consolidate call center systems into a single central hub, reducing the need for inefficient “swivel-chairing” between disparate interfaces
- Surface actionable customer insights in real time, so agents can deliver personalized and satisfying experiences without any lag
- Reduce average handle time to increase call center efficiency, productivity, and capacity
- Optimize performance during call volume surges
- Achieve supervisor insight into incoming and ongoing calls — and proactively identify any conversations that may require assistance or coaching
Highlights
- Achieve crucial insights into call center activities and rep performance
- Facilitate more satisfying and efficient service interactions
- Maximize productivity during high-volume hours
Details
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
Gerent implements and supports Amazon Connect with integration with Salesforce Service Cloud Voice. As a Salesforce Summit-level and AWS Partner implementation partner, our team of veteran consultants will engage with your key stakeholders to develop a comprehensive understanding of your organizations’ needs and goals — and then work hand-in-hand with your team to implement a Amazon Connect Contact Center solution.
gerent.com info@gerent.com 703-463-9600