Amazon Connect Global Resilience Architecture and Deployment

Keep your contact center operational. No matter what!

zeb’s Global Resilience service helps enterprises design and implement Amazon Connect environments that are fault-tolerant, regionally redundant, and highly available. Whether you're operating in regulated industries or need to meet strict SLAs, zeb ensures your contact center can recover from failures and continue serving customers without interruption.

As an AWS Premier Tier Services Partner with deep experience in Amazon Connect and high-availability architectures, zeb delivers solutions tailored for both operational resilience and compliance.

What’s Included

• Resilience Assessment and Risk Modeling
  Analyze your existing Amazon Connect setup, workloads, traffic distribution, and recovery requirements. Model failover scenarios including regional degradation, latency issues, or service interruptions.

• Cross-Region Architecture Design
  Design an architecture that spans multiple AWS Regions with alternate Connect instances, replicated IVRs, and synchronized user routing profiles.

• Failover Routing and Health Checks
  Configure Route 53 health checks, Lambda-based automation, and failover logic to ensure traffic reroutes seamlessly in the event of an outage.

• Data Replication and Configuration Sync
  Implement automated replication of Amazon Connect contact flows, prompts, queues, and user permissions using Infrastructure as Code and DevOps pipelines.

• Test Scenarios and Cutover Validation
  Run simulated failure scenarios and validate cutover times, traffic routing, agent login, and customer call experience in active/passive or active/active models.

• Monitoring, Runbooks, and Training
  Provide dashboards, documentation, and training for operations and support teams to manage and monitor your resilient environment.

Why zeb?

• Experienced in global-scale Connect rollouts and mission-critical voice systems
• Trusted by financial services, healthcare, and government clients for compliance-focused design
• Specialists in both technical resilience and operational readiness
• Amazon Connect Service Delivery Designated partner

When uptime matters most, zeb ensures your Amazon Connect instance can deliver.