Amazon Connect Admin UI

Our Amazon Connect Admin UI offering presents a comprehensive solution for Admins/Supervisors to efficiently handle multiple critical configurations within Amazon Connect. With this powerful tool, users can seamlessly manage various aspects of the system, including:

• Manage Hours of Operations and Holiday Calendar: It can be used to Configure business hours, time zones, and holidays.
• Prompts: It can be used to create and modify voice prompts for greetings, menus, and IVR (Interactive Voice Response) flows. An Admin can upload or record professional audio messages for personalized customer interactions.
• Emergency Messages and Closure Messages: It can be use to set up emergency messages to provide critical information during unforeseen events or emergencies. It ensures timely and accurate dissemination of important messages to customers.
• Resources: Links to external resources: Provides easy access to useful internal/external links.
• Managing Agent Status : Admins/Supervisors can easily view and modify the status of agents within the Amazon Connect system. He/She can monitor the availability and activity of agents in real-time. Our tool enables supervisors/Admins to switch agent statuses between available, busy, offline, or any custom status. It helps them optimize workforce management by ensuring appropriate agent allocation and skill-based routing based on their status.