Sold by: Sabio GroupÂ
With deep skills across a multitude of technologies and a willingness to take ownership and responisbility of end to end business and customer experience outcomes, Sabio has a track record of delivering exceptional managed services to ensure uptime, security, resilience and system health. This provides your business with the foundations to focus on your area of expertise whether you specialise in retail, finance, travel etc.
Overview
Our comprehensive managed services for Amazon Connect provide end-to-end support for your contact centre operations. We can take care of the entire lifecycle, from initial setup and configuration to ongoing management and optimisation. Our team of certified experts ensures your Amazon Connect environment is tailored to your specific business needs, integrating seamlessly with your existing systems and workflows. We handle all aspects of maintenance, including software updates, security patching, and performance monitoring, allowing you to focus on your core business. With our proactive approach and success management, we analyse your contact center metrics, latest available features, identify areas for improvement, and implement best practices to enhance customer experience and agent productivity. Whether you're looking to scale your operations, implement new features, or troubleshoot issues, our 24/7 support ensures your Amazon Connect solution runs smoothly and efficiently at all times.
From Amazon Connect, to Contact Lens, Lex to Lambda, DynamoDB to Dynamic Flows, and everything related in between, Sabio Managed Services has you covered.
Highlights
- 24/7 Break-Fix Support, Service Request Management for Moves/Adds/Changes, Success Management, and Proactive Monitoring, all delivered by a team of highly skilled, specialised technical experts
- As a System Integrator, Sabio's managed service teams are experienced in managing complex, multi-vendor integrations and delivering comprehensive solutions for Amazon Connect.
- Experienced and passionate Global Support teams with decades of experience giving personalised expert support to customers.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
This is consultant led professional services offer and is supported throughout the engagement by the lead consultant during UK Office hours 9-5pm. The consultants details and relevant project manager contact details will be provided when the project starts. If additional support is required on a longer term basis, then we do have 24x7 support offerings available. Support is always availble 24x7 by phone on +443444 123 123, email on support@sabio.co.uk or via our support portal https://sabio.service-now.com/csm (You will be issued a login after project kick off)