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    Pronix Amazon Connect Contact Center Implementation and Support Services

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    Sold by: Pronix Inc. 
    Deploy and manage scalable, AI-powered cloud contact centers using Amazon Connect with intelligent routing, analytics, and Lex bot integration.

    Overview

    Our certified consultants provide end-to-end implementation of Amazon Connect to help organizations modernize their contact center operations. Services include setup, IVR design, Lex bot integration, CRM integration, analytics (Contact Lens), workforce optimization, and post-implementation managed support. This service reduces operational costs while improving customer experience (CX).

    Key Service Features:

    1. Contact center architecture and configuration
    2. Custom IVR and call flow design
    3. Amazon Lex bot integration
    4. CRM, ticketing, and third-party API integrations
    5. Call analytics and reporting with Contact Lens
    6. Post-launch support and user training

    Highlights

    • AI-powered cloud contact center solution with intelligent IVR and Amazon Lex bot integration.
    • Seamless integration with CRM, ticketing tools, and analytics platforms to deliver customer experience automation.
    • Fully managed post-launch support including user training, performance monitoring, and SLA-based response.

    Details

    Sold by
    Pronix Inc. 
    Categories
    Contact Center 
    Implementation 
    Managed Services 
    Delivery method
    Deployed on AWS

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    Pricing

    Custom pricing options

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    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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    Support

    Vendor support

    Support via info@pronixinc.com  and https://www.pronixinc.com  Includes setup assistance, issue resolution, and 30/60/90-day post-deployment managed support with SLAs.