Sold by: T-Metrics IncÂ
The T-Metrics CX-2025 delivers an advanced blended omnichannel solution, via its universal cloud platform, by integrating with most leading UC vendors voice infrastructure with unrivaled security and at unprecedented scale.
Overview
The T-Metrics CX-2025 delivers an advanced blended omnichannel solution, via its universal cloud platform, by integrating with most leading UC vendors voice infrastructure with unrivaled security and at unprecedented scale.
Highlights
- Integrates with all UC solutions
- FedRAMP, StateRAMP, and TX-RAMP authorized
- The same solution can be deployed in the cloud and/or on-premises
Details
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Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Agent license | Agent licenses monthly charge | $0.001 |
Scheduling and forecasting license | Scheduling and forecasting license monthly charge | $0.001 |
Onboarding and training | OTC for Discovery, Onboarding, Switch Integration, Training, etc. | $0.001 |
Vendor refund policy
To manage and modify the upcoming billing cycle, please contact T-Metrics Sales Team at sales@tmetrics.comÂ
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Customers covered by an active T-Metrics Sustainment Agreement enjoy unlimited access to the T-Metrics technical support team from 8 am to 10 pm ET on weekdays. This support aids in identifying issues, resolving configuration problems, and guiding users on new feature/system usage. Emergency support is accessible round-the-clock. To ensure comprehensive assistance, T-Metrics offers various avenues for customers to connect with the support team: Phone: (704) 525-5551, Press option 2 for Support Email: Support@tmetrics.com Visit https://www.tmetrics.com/support/technical-support for additional contact methods and instructions.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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