Sold by: Gruppo Euris SPA
In a constantly evolving technological landscape, effectively managing Atlassian tools is crucial to ensuring continuity and efficiency in business processes. With GetConnected, you can rely on a certified and expert Platinum Solution Partner to simplify daily management, minimize downtime, and maximize the value of your Atlassian tools.
Our Global Support service combines technical expertise, a strategic approach, and cutting-edge support tools to deliver high-quality, personalized assistance. Thanks to our extensive experience and focus on collaboration, we provide comprehensive 360° support that allows your teams to stay focused on strategic projects while we handle operational complexities.
Overview
GetConnected’s Atlassian Global Support service is designed to tackle any challenge related to the daily use of your tools, ensuring operational continuity, optimal performance, and user satisfaction. By leveraging specialized expertise and advanced tools, we provide support across several key areas:
-
Incident Management: We address unexpected events that cause service disruptions or reduced quality. Our goal is to minimize the impact and quickly restore normal operation of your Atlassian applications.
-
Service Request Management: We handle standard user requests, such as creating new accounts, granting access to specific resources, and generating standard reports.
-
Change Management: We support system changes that do not involve architectural or software configuration adjustments, ensuring a smooth and risk-free transition.
How Does Our Service Work?
1. Advanced Tools:
- We use** Jira Service Management** to offer a single self-service portal where users can submit requests and track progress in real time.
- We provide a Confluence knowledge base, enabling users to quickly find solutions to common problems.
2. Flexible Service Plans:
- Pay-As-You-Go: Pay only for the requests you make, with monthly billing based on actual usage.
- Subscription Service: An annual fixed cost covering an agreed-upon number of requests for predictable and transparent management.
Trust our support service to successfully manage operational challenges and ensure the maximum return on your investment in Atlassian tools. Contact us to discover which service plan best suits your business needs.
Highlights
- Risk Reduction and Maximum Uptime: Minimize downtime with dedicated technical support and strategies to keep your Atlassian tools always operational and performing. Let your teams focus on strategic projects without distractions.
- Flexibility and Continuous Innovation: Adopt a tailored service model that meets your operational needs, integrating new features and improvements to ensure your platform delivers superior performance.
- Strategic Consulting and Multichannel Support: Access a team of certified experts to optimize the use of Jira, Confluence, and other Atlassian suite tools, with personalized assistance available via tickets, chat, or calls to address any business need.
Details
Sold by
Categories
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
Contact sales@getconnected.it