Intent IQ for Amazon Connect - AI-Powered Contact Center Automation

IntentIQ for Amazon Connect is an advanced AI-powered automation layer designed to supercharge contact centers built on Amazon Connect. Developed by CloudCookies and trusted by enterprise leaders like DoorDash and Amazon Freight, IntentIQ leverages Amazon Lex, Lambda, and Bedrock to deliver scalable, secure voice and chat self-service at speed.

Instead of clunky touch-tone menus, customers speak or type naturally, saying things like “Where’s my order?” or “I need to update my payment method", and IntentIQ understands, responds, and routes with 93%+ natural language accuracy. With 50+ pre-trained intents and customizable configurations, it enables faster go-lives while lowering operational overhead and enhancing customer satisfaction.

Built on AWS. Built for Outcomes. IntentIQ is fully AWS-native, using services like Amazon Lex for natural language understanding, AWS Lambda for orchestration, and Amazon Bedrock for generative enhancements. It integrates directly with Amazon Connect contact flows and your backend systems for seamless, end-to-end customer experiences.

Trusted at Scale CloudCookies clients have realized up to $5M+ in annual savings and 218% increases in self-service rates using IntentIQ. The platform is HIPAA and PCI compliant and supports rapid deployment for enterprises in industries including retail, logistics, healthcare, financial services, and government. Whether you’re modernizing a legacy IVR or building an intelligent bot from scratch, IntentIQ helps you do it faster, smarter, and with measurable ROI.

Key capabilities include: *Natural language routing and containment *Real-time conversational AI *Pretrained and customizable intents (50+) *Voice and chat support *Integration with Amazon Connect contact flows *Support for compliance-sensitive environments