SmartGlue by Symphony3, is a SaaS integration tool built for local governments and public organisations (Public Sector). It connects CRMs, ERPs, document systems and more via a user friendly, drag and drop interface. With 50+ prebuilt connectors, real-time monitoring, automated alerts and performance insights, SmartGlue reduces manual data entry, improves accuracy and cuts operational costs. Hosted on AWS, it ensures security, compliance and scalability ideal for driving digital transformation with minimal technical overhead.
Highlights
Real-time Monitoring & Alerts: Get full visibility and control with real-time dashboards, automated alerts, and performance analytics to reduce downtime and errors.
Prebuilt Government Connectors: Includes 50+ ready to use connectors tailored for local government systems like CRMs, ERPs, and records management platforms.
Drag and Drop Interface: No coding required - easily build and monitor integrations with an intuitive visual workflow builder designed for business and IT users.
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
SmartGlue prices by the number of connectors you deploy, where each connector links a system so data flows between them. The four options form tiers based on connector count. Foundational Flow covers 1-4 connectors. Streamline Sync covers 5-10 connectors. Hyper-flow Harmony covers 11-20 connectors. Maximum Motion covers 21 or more connectors. You pick the tier matching how many systems you need to connect. As your connector count grows, you move to the tier covering that range. All tiers are billed under a contract term.
Top-of-mind questions for buyers
What counts as one connector for billing purposes?
A connector links one system you already use — such as an ERP, CRM, finance platform, portal, or form — so data flows between it and another system. Each system integration you set up counts as one connector. Your tier depends on how many connectors you deploy in total.
What happens when my connector count grows beyond my current tier's range?
Each tier covers a set connector range. Foundational Flow covers 1-4, Streamline Sync covers 5-10, Hyper-flow Harmony covers 11-20, and Maximum Motion covers 21 or more. When your connector count passes a tier's upper limit, you move to the tier covering that new range.
Does adding a connector affect cost across all connectors or just the new one?
Pricing is set by which tier your total connector count falls into, not per individual connector. Adding a connector that pushes you into a higher range moves your whole deployment to that tier. The tier applies to the total count, not only the added connector.
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Vendor refund policy
SmartGlue is delivered as a subscription-based software solution. Due to the nature of digital products and services, all sales are considered final.
We recommend evaluating SmartGlue during the demonstration or consultation phase before purchase. For any questions or concerns regarding the service or your subscription, please contact Symphony3 directly at support@symphony3.com
Refunds will only be considered in exceptional circumstances, subject to Symphony3's review and approval.
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The Enterprise Data + AI service helps councils and public organisations build secure, scalable foundations for responsible AI adoption. It connects with SmartGlue, Symphony3’s AWS-powered integration platform, to unify data and enable intelligent, data-driven decision-making. Together with Beetrix – Heritage Agent, an AI solution powered by Amazon, this service showcases how data governance, analytics, and AI can work together to deliver measurable value for staff and communities.
The Integration + APIs service helps councils and public organisations connect their systems and data to deliver smarter, more efficient digital services. It defines an integration strategy that removes silos, automates workflows, and improves data quality across the organisation.
The Citizen Experience service helps councils design digital services that are faster, more accessible, and resident-centred. By re-imagining online interactions with a focus on inclusion and usability, Symphony3 helps boost satisfaction, reduce staff workload, and increase trust in local government. Supported by SmartGlue and AWS services, it enables seamless, data-driven digital experiences that deliver real community impact.
The Digital Roadmap service helps councils and public organisations create clear, phased plans for digital transformation. It aligns technology investments with community priorities, integrates with the SmartGlue platform, and ensures each project delivers measurable value while reducing duplication and streamlining systems.
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