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    Cohesity Customer Success Services

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    Enterprise-grade success, built for scale, optimized for resilience

    Overview

    Cohesity Customer Success Services provides you with the support, guidance, and structure necessary to adopt and expand with Cohesity on the AWS cloud. Whether you’re just starting out or improving existing deployments, our service offering packages delivers a strategic mix of success planning, proactive technical services, faster responses from technical support, and valuable educational opportunities to speed your deployment of Cohesity DataProtect solutions on AWS. We can also assist with archiving data from DataProtect clusters running on premises to Cohesity FortKnox or AWS S3 storage.

    Cohesity Customer Success Services Gold Benefits: Streamline onboarding, adoption, and workflows with proven playbooks, guidance engagements, and proactive touchpoints that save time and reduce effort as you deploy Cohesity products in AWS or migrate from on premises to the AWS cloud.

    ROI: Maximize your Cohesity investment with structured guidance designed to help you deploy, migrate and achieve measurable outcomes faster.

    Expertise: Partner with a designated Customer Success Manager to be your post-sales advisor with access to a pool of Customer Success Engineers with deep technical knowledge and best practices to support your success running in AWS.

    Safety Net: Benefit from faster technical support response times and consistent engagement to proactively identify risks, track progress, and keep your success plan on course.

    Cohesity Customer Success Services Platinum Benefits: Efficiency & Productivity: Unlock white-glove service with cross-functional coordination and strategic planning that minimizes friction and accelerates outcomes to deploy, migrate and run Cohesity solutions within AWS.

    ROI & Value: Achieve transformational results with tailored success frameworks aligned to your business initiatives and KPIs .

    Expertise: Partner with a designated Customer Success Manager and Customer Success Engineer, as your post-sales advisors, combining strategic, technical and AWS cloud expertise to guide you at every step of your journey.

    Safety Net: Gain peace of mind with consistent engagement to proactively identify risks, track progress, and keep your success plan on course. You will also have access to a Designated Technical Support Engineer for priority case handling and proactive support, ensuring resilience and continuity at every stage.

    Highlights

    • Streamline onboarding, adoption, and workflows with proven playbooks, guidance engagements, and proactive touchpoints that save time and reduce effort.
    • Maximize your Cohesity DataProtect and FortKnox investment with structured guidance designed to help you migrate to and leverage AWS Cloud resources to achieve measurable outcomes faster.
    • Benefit from faster technical support response times and consistent engagement to proactively identify risks, track progress, and keep your success plan on course and integrate AWS cloud services into your IT estate.

    Details

    Delivery method

    Deployed on AWS

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    Pricing

    Custom pricing options

    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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    Support

    Vendor support

    This service provides a Customer Success Manager to be your post-sales advisor with access to a pool of Customer Success Engineers with deep technical knowledge with Cohesity and AWS best practices to support your success.

    Cohesity Cohesity Customer Success Services provides you with the support, guidance, and structure necessary to adopt and expand with Cohesity. Whether you’re just starting out or improving existing deployments, our service offerings package deliver a strategic mix of success planning, faster responses from technical support, proactive technical services, and valuable educational opportunities. Support can be reached at email: support@cohesity.com , phone: 1-855-784-2293 and web: