Basis Advanced RISE Services Offering

For customers who have signed SAP RISE Private Edition deals to move their existing landscape or implement new SAP S/4HANA solutions, T-Systems offers an advanced Basis service that works alongside SAP, AWS, and your internal teams to help customers get the most out of their investment. Within the SAP RISE Private Edition operational framework, several technical activities remain the customer's responsibility. T-Systems has created a standardized offering designed to cover that gap and help customers adapt seamlessly to the cloud. The T-Systems solution includes multiple layers to help customers operate more effectively within SAP Cloud on AWS: • Contract Management: Coordination involving all vendors, a key component for integrating all services under the RISE contract and ensuring alignment across parties. • Basis Activities: Operations on productive clients and specific activities on client 000, as allowed by SAP, covering tasks not included in the scope of SAP GCO. • Service Desk 1.5: Manages interactions with SAP and AWS in your language, handling communication with end users and ensuring issues are routed to the appropriate teams. T-Systems establishes a clear operational model governed by the RISE with SAP roles and responsibility matrix, helping customers navigate this complex framework. We define each player's scope so that every task is handled by the appropriate team, and we provide proactive, rapid response to any productive issue that could impact your business. T-Systems is an SAP Platinum Partner with more than 25 years of experience managing mission-critical SAP systems across multiple industries. With over 4,000 SAP experts worldwide and more than 1,000 successful SAP projects per year, we bring deep expertise to help customers maximize the value of their SAP Cloud solutions on AWS.