osTicket Server on Ubuntu 24.04 - Helpdesk Ticket Solution with Support

This is a repackaged open source software product wherein additional charges apply for support & maintenance.

Simple and easy-to-use web-based customer support platform. Create your own helpdesk on AWS. osTicket seamlessly routes inquiries created via email, web-forms and API. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market.

osTicket is a help desk management solution that offers ticket management and IT asset management within a suite. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

• Dashboard Reports: Rich and simple dashboard keeps you up-to-date on your help desk statistics
• Configurable Help Topic: Add, edit, and delete your help desk topics that suit your preference
• Service Level Agreements: Simply set your business hours and our system will handle the rest leaving you worry-free
• Ticket Filters: Powerful ticket filtering system makes sure the right tickets goes to the right department leaving you with a clutter-free environment
• Customer Support Portal: Robust customer support portal system to help your business maintain happy customer relationships
• Auto-Responder: Configurable automatic reply sent out when a new ticket is opened or a message is received
• Tasks: Create an internal to-do list for agents
• Multi-User Interface: Simple easy-to-use web interface for multiple support agents
• Email Integration: Seamlessly integrates inquiries created via email into the ticket system
• API Support: RESTful API for integration with external systems and applications
• Ticket Management: Complete ticket lifecycle management from creation to resolution
• Customer Portal: Self-service portal for customers to submit and track tickets

• Instant Deployment: Launch and start managing support tickets immediately - no installation required
• Ubuntu 24.04 LTS: Latest long-term support with enhanced security and performance
• AWS Optimized: Pre-tuned for optimal performance on AWS EC2 instances
• Security Hardened: Following AWS security best practices and osTicket security guidelines
• Production Ready: Pre-configured with best practices for scalable customer support operations

• Small Business Support: Centralized customer support for growing businesses
• IT Help Desk: Internal IT support ticket management for organizations
• Customer Service: External customer support operations with SLA management
• Multi-Department Support: Route tickets to appropriate departments automatically
• Educational Institutions: Student and faculty support ticket management
• Service Providers: Client support management for service-based businesses

Our professionally configured osTicket image eliminates setup time and provides a production-ready help desk environment on AWS. You get enterprise-grade customer support capabilities with AWS optimization.

Disclaimer: osTicket is a registered trademark owned by Enhancesoft LLC and is licensed under GNU General Public License. This image is professionally maintained by Cloud Infrastructure Services. No warranty of any kind, express or implied, is included with this software.