Sold by: Cloud Infrastructure Services
Deployed on AWS
AWS Free Tier
This product has charges associated with it, which includes support from Cloud Infrastructure Services. Create your own helpdesk on AWS. osTicket seamlessly routes inquiries created via email, web-forms and API.
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Overview
osTicket Server on Ubuntu 24.04
This is a repackaged open source software product wherein additional charges apply for support & maintenance.
Simple and easy-to-use web-based customer support platform. Create your own helpdesk on AWS. osTicket seamlessly routes inquiries created via email, web-forms and API. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market.
osTicket is a help desk management solution that offers ticket management and IT asset management within a suite. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
osTicket Features
- Dashboard Reports: Rich and simple dashboard keeps you up-to-date on your help desk statistics
- Configurable Help Topic: Add, edit, and delete your help desk topics that suit your preference
- Service Level Agreements: Simply set your business hours and our system will handle the rest leaving you worry-free
- Ticket Filters: Powerful ticket filtering system makes sure the right tickets goes to the right department leaving you with a clutter-free environment
- Customer Support Portal: Robust customer support portal system to help your business maintain happy customer relationships
- Auto-Responder: Configurable automatic reply sent out when a new ticket is opened or a message is received
- Tasks: Create an internal to-do list for agents
- Multi-User Interface: Simple easy-to-use web interface for multiple support agents
- Email Integration: Seamlessly integrates inquiries created via email into the ticket system
- API Support: RESTful API for integration with external systems and applications
- Ticket Management: Complete ticket lifecycle management from creation to resolution
- Customer Portal: Self-service portal for customers to submit and track tickets
Why Choose Our osTicket AWS Image?
- Instant Deployment: Launch and start managing support tickets immediately - no installation required
- Ubuntu 24.04 LTS: Latest long-term support with enhanced security and performance
- AWS Optimized: Pre-tuned for optimal performance on AWS EC2 instances
- Security Hardened: Following AWS security best practices and osTicket security guidelines
- Production Ready: Pre-configured with best practices for scalable customer support operations
Perfect Use Cases for Our osTicket Image
- Small Business Support: Centralized customer support for growing businesses
- IT Help Desk: Internal IT support ticket management for organizations
- Customer Service: External customer support operations with SLA management
- Multi-Department Support: Route tickets to appropriate departments automatically
- Educational Institutions: Student and faculty support ticket management
- Service Providers: Client support management for service-based businesses
Why Deploy Our osTicket Image?
Our professionally configured osTicket image eliminates setup time and provides a production-ready help desk environment on AWS. You get enterprise-grade customer support capabilities with AWS optimization.
Disclaimer: osTicket is a registered trademark owned by Enhancesoft LLC and is licensed under GNU General Public License. This image is professionally maintained by Cloud Infrastructure Services. No warranty of any kind, express or implied, is included with this software.
Highlights
- osTicket is a help desk management solution that offers ticket management and IT asset management within a suite. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
- Create your own self service helpdesk on AWS. Users can create tickets via web, email and API
- osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market.
Details
Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Ubuntu 24.04 LTS
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
If you are an AWS Free Tier customer with a free plan, you are eligible to subscribe to this offer. You can use free credits to cover the cost of eligible AWS infrastructure. See AWS Free Tier for more details. If you created an AWS account before July 15th, 2025, and qualify for the Legacy AWS Free Tier, Amazon EC2 charges for Micro instances are free for up to 750 hours per month. See Legacy AWS Free Tier for more details.
Dimension | Cost/hour |
|---|---|
t2.medium Recommended | $0.03 |
t3.micro | $0.03 |
t2.micro | $0.03 |
r5a.4xlarge | $0.03 |
m5zn.6xlarge | $0.03 |
r5n.12xlarge | $0.03 |
m5ad.12xlarge | $0.03 |
i3.xlarge | $0.03 |
c5a.16xlarge | $0.03 |
p3dn.24xlarge | $0.03 |
Dimensions summary
You pay by the hour for the osTicket helpdesk software, billed per running instance. The dimensions are AWS EC2 instance types, not feature tiers. Each option maps to a different compute size, from small shared types like t2.nano and t3.micro up to large memory, compute, storage, and GPU families such as r5, c5, i3, x1e, and p4d. The software runs the same across all types. Your hourly rate scales with the instance you pick, so larger instances with more CPU, memory, or storage cost more per hour. Choose the size that fits your workload.
Top-of-mind questions for buyers
You pay a software fee for each hour the osTicket instance runs on the EC2 type you select. The rate reflects the compute size, not user count or ticket volume. The helpdesk software itself is the same across all instance types. AWS compute charges are separate from this software fee.
The hourly software fee meters running time only. A fully stopped instance does not accrue software charges. Note that AWS may still bill underlying storage for a stopped instance, but that is an AWS infrastructure charge, separate from the osTicket software fee.
Cost scales with the instance type you run, not automatically with usage. To get more CPU, memory, or storage, you switch to a larger EC2 type, which carries a higher hourly rate. The change is manual, and the osTicket software runs the same across all sizes.
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Vendor refund policy
We do not currently support refunds, but you can cancel at any time.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
New OS package updates have been installed. Simply run 'sudo apt-get update' to install latest OS updates.
Additional details
Usage instructions
Login to server via SSH with username: ubuntu
Scroll down to 'Getting Started' on the following URL: https://cloudinfrastructureservices.co.uk/how-to-setup-osticket-server-on-azure-aws-gcp/
Resources
Vendor resources
Support
Vendor support
Email support, contact us through our website or leave a comment on our getting started guide
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
This product has charges associated with it for seller support. osTicket is an open-source help desk and ticketing system designed to streamline customer support operations. It provides an efficient way to manage, organize, and archive support requests, improving the overall customer service experience.
This product has charges associated with it for seller support. osTicket is an open-source help desk and ticketing system designed to streamline customer support operations. It provides an efficient way to manage, organize, and archive support requests, improving the overall customer service experience.
Create your own helpdesk on AWS. osTicket seamlessly routes inquiries created via email, web-forms and API.
This product has charges associated with it for seller support and pre-configured phpMyAdmin in it. Intuz OSTicket is a pre-configured, ready to run image for running OSTicket on Amazon EC2 and has Apache2, MySQL, PHP, phpMyAdmin, OSTicket, and Scripts which make it easy for you to use OSTicket.
osTicket is a globally trusted open source support ticketing system. Easily scale and streamline your customer service and drastically improve your customer's experience.
Customer reviews
php failing to display correctly
build fails
Reviewed on Jun 19, 2024
Review from a verified AWS customer
Using this ami and the ubuntu instructions for AWS fails to build a working system. I could not get the PHP to display the page correctly.
Needs further testing to ensure that the exact instructions are successful.
However, the instructions are easy to follow.