Sold by: Paragon Cloud Services
Deployed on AWS
AWS Free Tier
AgentX will allow your limited resources to focus on true emergency calls. Let AgentX address your non-emergency calls. AgentX leverages AWS AI technologies using a plethora of digital channels.
Overview
Staffing shortages plague our nation's Public Safety Answering Points or PSAPs. With a decrease in personnel and an increase in the number of total public safety calls, PSAPs require transformational solutions to ensure that the non-emergency citizen caller gets the information they need in a timely and effective manner, without impacting wait times for emergency calls. No call unanswered.
AgentX is an affordable, scalable, and reliable AI-supported automation tool to help your organization handle any non-emergency calls without the need for additional staff. Our goal is to enable your team to focus on the real emergencies that require first responder expertise.
Deploying this product through CloudFormation Template will create roles and policies associated to the product in your environment. It also creates lambda functions which will download contents from an S3 bucket owned by Paragon Cloud Services when the product is installed or updated, not reviewed or controlled by Amazon. Email will be collected to send a welcome message to the administrative user during installation, and will not be shared with a third party. For detailed information on roles, policies, and lambda functions being created, please visit https://agentx.paragoncloudservices.com/notices.html
Highlights
- AgentX is built upon proven AWS technologies that deliver simple enrollment, simple deployment, simple management, and simple billing.
- AgentX is fluent in 18 different languages and 27 different dialects - but you only need to know one language to deliver multi-language call support. AgentX also 'speaks' multiple digital channels, including telephone, web, and SMS/text.
- AgentX comes with 24/7 care and feeding included along with extensive online help. It also provides rich analytic tools, providing information you need to see how you are addressing caller needs, volume, and performance measures.
Details
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AgentX
Latest version
Operating system
Ubuntu 22.04
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
AgentX_Flexible Consumption Pricing Text Request by Units | $0.02 |
AgentX_Flexible Consumption Pricing Voice Request by Units | $0.04 |
Dimensions summary
AgentX Base uses usage-based pricing with two separate dimensions, each billed by the unit. You pay for text requests by units and voice requests by units. These are independent measures, so your cost reflects how callers reach you. Voice interactions and text interactions are tracked and charged separately. There is no upfront commitment or fixed quantity. Your total scales with the volume of each request type you actually use. Charges appear on your AWS bill under the "AgentX Base" service.
Top-of-mind questions for buyers
A voice request unit covers a spoken interaction handled over a voice channel. A text request unit covers a typed interaction, such as SMS or web chat. Each channel is tracked separately, so a call meters against voice units and a chat message meters against text units.
The two dimensions bill independently and add together on the same AWS invoice. Voice request units accrue only when callers use voice channels. Text request units accrue only for typed interactions. If your callers mostly phone in, voice units drive most of your cost. Text-heavy self-service shifts cost toward text units.
You pay only for the units you actually use. There is no upfront commitment or preset quantity. Your total for each period reflects the real volume of text and voice requests handled. If your call and chat volume rises or falls, your charges move with it automatically.
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Vendor refund policy
We do not currently support refunds, but you can cancel at any time.
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Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
AgentX
Introducing AgentX Public Safety Answering Point Solution for Non-Emergency calls. AgentX is built upon proven AWS technologies that deliver simple enrollment, simple deployment, simple management, and simple billing.
CloudFormation Template (CFT)
AWS CloudFormation templates are JSON or YAML-formatted text files that simplify provisioning and management on AWS. The templates describe the service or application architecture you want to deploy, and AWS CloudFormation uses those templates to provision and configure the required services (such as Amazon EC2 instances or Amazon RDS DB instances). The deployed application and associated resources are called a "stack."
Version release notes
Add support for call transfers to SIP targets Add integration with Connect Voice channel Add support for Bedrock Knowledge base Generate diagnostic package for support engagement Support installation in a non-default subnet Improve accuracy of repeated messages Organize CloudFormation parameters for clarity Track the number of consecutive "no hits" responses
Additional details
Resources
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Support
Vendor support
Included in your AgentX subscription is 24x7 support.
Additional consulting and tuning available on request. For Support refer to info@paragoncloudservices.com For general inquiries or special pricing considerations, contact us at: +1 720-798-4542 For information, refer to
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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