Sold by: CloudHesive
Seamlessly integrate Amazon Connect, Epic, CloudHesive, and Guidehouse to enhance patient engagement and operational efficiency. This collaboration combines CloudHesive’s expertise in AWS-powered contact centers with Guidehouse’s healthcare strategy and workflow optimization, delivering a secure, patient-centric experience.
Overview
Elevate your healthcare communication with the seamless integration of Amazon Connect, Epic, CloudHesive, and Guidehouse. This collaboration combines CloudHesive’s cloud contact center expertise, Guidehouse’s healthcare strategy and consulting capabilities, and the power of Amazon Connect with Epic’s comprehensive electronic health records (EHR) system—delivering a unified, secure, and patient-centric experience across the continuum of care. CloudHesive brings deep AWS and Amazon Connect implementation expertise, while Guidehouse contributes industry-leading healthcare advisory services, change management, and clinical workflow design to ensure successful adoption and alignment with organizational goals.
Key Features:
- Unified Patient Profiles: Access and manage complete patient records from Epic within Amazon Connect, giving providers the full context for each interaction.
- Voice and Data Integration: Connect Amazon Connect voice calls with patient data in Epic for a more informed and personalized engagement.
- Screen Pop: Instantly display relevant patient information and interaction history during calls, enhancing personalized and efficient care. Automated Case Creation: Automatically generate or update cases in Epic based on live interactions—ensuring accuracy and saving time.
- Automated Case Creation: Automatically generate or update cases in Epic based on live interactions—ensuring accuracy and saving time.
- Intelligent Call Routing*: Use patient-specific data like appointment status, location, and medical history to route calls to the right resource or department.
- Call Recordings and Notes: Access recordings and provider notes within Epic for quality assurance and improved continuity of care.
- Real-Time Analytics & Reporting:Leverage built-in analytics to monitor patient satisfaction, call volumes, agent performance, and workflow efficiency**.
- Custom Workflows: CloudHesive and Guidehouse co-develop tailored workflows to align with healthcare organization goals, improving clinical and operational outcomes.**
Highlights
- Intelligent Call Routing – Direct calls based on patient data, appointment status, and medical history to the appropriate provider or department.
- HIPAA-Compliant Security – Maintain compliance with built-in security, encrypted call recordings, and audit trails.
- Real-Time Analytics & Reporting – Monitor call volumes, patient satisfaction, and agent performance for continuous operational improvement
Details
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Delivery method
Deployed on AWS
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We offer 24x7 Managed Service Support through https://www.cloudhesive.com/support/ or 1-800 -860-2040x2