EU261 Gap Analysis for Airlines

Optimise your airline’s EU261 compliance and customer recovery strategy. Amach’s EU261 Gap Analysis enables airlines to assess, streamline, and modernise their regulatory processes, reducing financial risk and enhancing the passenger experience during operational disruptions.

Amach’s EU261 Gap Analysis provides a comprehensive, end-to-end evaluation of your airline’s current EU261-related workflows and systems. Our expert team conducts:

• Mapping of existing EU261 processes, including delays, cancellations, and denied boarding
• Stakeholder interviews across operations, customer service, and IT
• Review of supporting systems and tools for automation, tracking, and auditability
• Benchmarking against regulatory standards and industry best practices
• A detailed set of recommendations to close operational and compliance gaps

The analysis targets four key dimensions of EU261 preparedness:

• Compensation & Claims Handling – Replace slow, manual claims processes with automated, customer-friendly workflows
• Data Access & Auditability – Improve data accuracy, traceability, and regulatory reporting capabilities
• Passenger Communication – Shift from fragmented, reactive messaging to consistent, proactive engagement
• Cost Containment – Identify opportunities to reduce compensation leakage and process inefficiencies

Each identified gap is linked to an operational, compliance, or cost-related impact—enabling clear prioritisation and accountability.

Our output includes a phased implementation plan tailored to your organisation’s pace of change:

• Short-Term (0–3 Months) – Immediate quick wins and risk mitigations
• Medium-Term (3–6 Months) – Process enhancements and targeted automation
• Long-Term (6+ Months) – Strategic transformation of EU261 capabilities

Amach combines deep aviation expertise with proven experience in regulatory transformation and digital operations. We go beyond checklists—our EU261 Gap Analysis delivers the insights and structure needed to build a scalable, resilient, and customer-first compliance model.

• Faster and more compliant response to disruption events
• Reduced cost and effort in handling EU261 claims
• Enhanced customer trust and service ratings
• Improved data governance and regulatory audit readiness
• Increased operational transparency and efficiency

• Airline Operations and OCC Managers
• Customer Service & Passenger Claims Teams
• Aviation Compliance & Regulatory Affairs
• Digital Transformation and Innovation Leads
• IT and System Architecture Teams in Airline Environments
• Airlines currently using or considering Amazon Connect for customer service, seeking to align disruption workflows and compensation communication through AWS-native tooling
• Airlines migrating or planning to migrate their EU261 automation platforms to Amazon ECS or EKS, aiming to modernise infrastructure and improve scalability

Let Amach help turn EU261 from a reactive compliance task into a proactive driver of operational excellence. Whether you need short-term improvements or a long-term roadmap, our structured, insight-led analysis puts you on the path to smarter, faster, and more customer-centric recovery.

Please contact our Sales Team for more information:  sales@amach.com